Shenandoah Veterinary Hospital Martinsburg, West Virginia

285 reviews

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Reviews: Shenandoah Veterinary Hospital (Martinsburg)

All reviews (285)

Yelp (26)

Google (259)

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Kyle Mays

2 years ago

Vets are great, support staff are great.

Saul Rivera

2 years ago

They took really good care of our dogs. One gets nervous, the other is apprehensive of non carpet floors. They were really patient and good with them.

susan spong

2 years ago

They always take good care of my fur baby.

OffWhite Ent.

2 years ago

PLEASE FOR THE LOVE OF GOD FIND ANOTHER ANIMAL EMERGENCY FACILITY, THESE PEOPLE DO NOT CARE ABOUT YOU OR YOU ANIMALS..THEY WILL DIE UNDER THEIR CARE. I had a dog die a month after being through extensive surgeries and treatment, over 3k and they fired me as a client because I became upset about the animals death…I’m in talks with a lawyer now…FYI THE OWNER PAYS GOOGLE TO REMOVE NEGITIVE REVIEWS M

William Hanna

2 years ago

In and out fast. People are always friendly and seem to be concerned about my cat.

Phillip Bumgarner

2 years ago

If you pet has an emergency or an issue that can wait a month you will get absolutely 0 help from them. They don't care about you or your pets. Have also had problems with their veterinarians telling me complete opposite things about problems with my dog. After 2 years it's time to leave them and find somewhere that cares about the customers/patients.

Monica Straley

2 years ago

I love this vet hospital.

James Bell

2 years ago

Pretty straight forward and helpful...

Emma Hoover

2 years ago

Very nice staff and pleasant place to visit

Charles Miller

2 years ago

Always very pleasant employees. Highly recommended!

Ashleigh Lutman

2 years ago

Great people! We asked for a check up for our rescue cat Chance. Tiffany, Dr. Shamblan both were excellent. Bloodwork, rabies shot. They went above and beyond to assure that our furrbaby is healthy. I recommend them and they are affordable. We are thankful for all of their help.

2004 yamr6

2 years ago

Always treats our heeler great

Dora Brown

2 years ago

Nice and clean and friendly

K9 Kelly K J Griffin

2 years ago

My dog needed his Rabies vaccine I called & got same day care ???? I arrived & called Tech came out to the parking spot # after a few mins & carried him in & brought him back she even had a towel wrapped on him to keep him warmer????

Melissa G

2 years ago

Very friendly, caring, compassionate and hardworking staff. We've taken our dogs here for years and always receive the best care. Never feel like our animals are/were treated as a number, they have always treated them like family.

Owen & Tyler Gibson

2 years ago

We've been taking our dog here for a few years now and the staff is great. Very friendly and genuinely care about the animals they treat. Highly recommend!

Victoria Moyer

2 years ago

I have 3 kittens and they answer all questions I asked for the kittens needs. And a very friendly staff

Chris Sass

2 years ago

Very nice staff. Vet seemed knowledgeable. They offered to take a look at my rabbit real quick for me even though they don't officially handle them.


2 years ago

Docs are very helpful and informative. Will always get me in for emergencies.

lenue mccumbee

2 years ago

I had very rude experience today at Shenandoah veterinary Hospital, called the hospital this morning at 9:30 to see if I could get an appointment for my dog which had a cough, the receptionist on the phone said that they had a cancellation today that I could come in at 11:30. This was not a emergency either. Went down to the hospital clinic ,they checked my pet out ,diagnosed what was going on, the normal office visit fee is $63 , after they were finished they told me the bill would be $167 plus tax so I questioned her that the office visit was only $63 but she said that if we get you in the same day that is an extra fee and I said I didn’t ask for emergency visit you told me you had a cancellation by this time I was getting a little aggravated, the receptionist was starting to treat me very rudely and saying that I knew that if I got a same day appointment it was extra ,but I did not know that because she did not refer that to me on the phone. She very rudely snapped up the prescription bottle that the doctor had given me off of the table and said if you’re not gonna pay the extra you’re not entitled to this prescription, (which was a small bottle of hydrocodone which I assume cost 70+ dollars ridiculous )I did not lose my temper so I went out to the reception desk, And the receptionist said well you’ll have to pay this amount which was the $63 office visit plus the $28 emergency office visit so I paid the $91 plus tax and told her I would not come back to this veterinarian hospital ever again !!They should not have a receptionist that is rude to their patrons.The dr. and helper ,I give them high marks!! Never had a problem in the past two years!

Madison Starke

2 years ago

It’s called a hospital but they won’t take you for an emergency they’ll tell you they’re completely booked and give you a date a month away.


2 years ago

Great service, however my dogs medication went from $60+ in 2019 to $90+ in 2020 to $136 in 2021. Over double in 2 years

Leslie Cooper

2 years ago

Professional and care about your fur babies..

Robert Johnson

2 years ago

I usually had good service with Shenandoah in the past. They did not have an appointment that suited my pets emergency and had to make an appointment else where but they did give me good advice that helped.

Seth Keith

2 years ago

Spayed my feral cats. Got them rabies shots snd microchipped.

Steve Trucks

2 years ago

Hands down best Veterinarian in the area, the staff is very friendly and very knowledgeable, and they take the time to make sure all your questions are answered

Shelley Kerns

2 years ago

Love this place. Fairly priced and pleasant people.


2 years ago

Great service, friendly staff, professional, knowledgeable. I didn’t know a veterinarian in the area. Called several. Shenandoah Veterinary Hospital stood out positively from the first phone call. The same good treatment was experienced through the entire visit and experience. Dr. Brian Gilpin and Jenny were kind, understanding and informative. I recommend and will return to Shenandoah Veterinary Hospital with my pet.

Kathryn Tydings

2 years ago

My dog has been having problems with his ears and the vet gave me drops for earwax. However, they haven't helped him at addition, I arrived 15 minutes early just to have to sit in my car for almost 40 minutes. I'm pregnant so my back was killing me and it was extremely hot. Plus my dog started getting super anxious in the parking lot

Reggie & Kasey Bradshaw

2 years ago

Been using this office for years. High quality care. Love them.

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Shenandoah Veterinary Hospital, West Virginia, Martinsburg

1152 Shepherdstown Rd

Business Hours


7 AM - 6 PM


7 AM - 6 PM


7 AM - 6 PM


7 AM - 6 PM


7 AM - 6 PM


8 AM - 12 PM



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