PetSmart Charlottesville, West Virginia

I walked into this store today, walked 2.4 miles after leaving my 10 hour job and found the section for 'small animals' fully stocked of everything other than hays and grasses. I use this location because it is the closest location that fits my schedule best, and they have been better than their local competitors at product availability and hours.. I flagged an employee after quickly discovering the store had nothing other than pellets and supplementary food that my guinea pigs need on a regular basis. I asked her when they would have hay back in stock and she told me(today being Wednesday) it would arrive tomorrow and would be restocked on Friday. I would have talked myself out of this review. I work in the restaurant industry, so i try to give other industries, businesses, cultures, and primarily their workers the benefit of the doubt... But walking into my apartment and hearing my guinea pigs immediately wheek and chirp at me, it immediately broke me. My 2 adult Guinea pigs do not understand that this location, whether it's due to supply issues or poor product ordering or whatever i can assume, They don't understand that they wont have hay, which is literally the primary part of their diet.. which wont be a product available for another... lets say 36 hours? That is, if my math is right, based on the employee i talked to estimate of arrival and stocking. So tomorrow i will be scraping together the bits of hay feed around their habitat(i have rotating fresh vegetables that i give them every day+pellet supplements) to attempt to keep them properly fed until Friday. A date that i hope is the last time i purchase something from this pet provider location.. I'm mostly just disappointed i have to turn to an online provider when a company and location I like, fails to provide me with a product I need to support the animals that depend on me. This is the one time you hear from me, at least, you don't have to hear from me again. I do however, have to hear from my best Cavvie boys. Thank you for your time.

Larissa always does a great job grooming our boys. They always leave looking and feeling good.

They sold me a Syrian hamster they are kept alone because they dont get along with other male hamsters I noticed he had a small patch on his back it was ringworms so if they only get it from infected in closures that means they don’t clean the cages for the next single hamster that came not only that the sales person didn’t have a lot of knowledge on the animals

No real knowledge of pets employees not interested in helping

Staff is always friendly and helpful! Only place I go to get my pup's food!

Friendly staff and happy pets

Great selection of pet products and the staff was extremely kind and helpful.

I believe the cashiers name is Rae Rae. He was very kind and noticeably new to working at Petsmart. His attitude was wonderful throughout trying to figure out how to ring up crickets. Keep it up. Your kindness doesn't go unnoticed.

Always only in registiopen with plenty staff walking around

Decent store. Staff is very friendly. They always greet you when you enter.

Had to take back a few items and they handled it well

Over priced and mediocre grooming.

Always helpful and friendly. Very knowledge and can't beat the prices.

Staff was friendly and helpful when looking for items.

Always have a good time at petsmart between the workers and the customers and their pets and petsmart atmosphere what's not to like!

Very poor staff animals changes were not clean I do not recommend this PetSmart to anyone

Not too bad for pet supply. I'd recommend never buying fish from a PetSmart because they're often diseased with a low survival rate.

The staff was very knowledgeable

A clean, cool, comfortable area for kitties in crates at the front of the local store made it a great place to shop for supplies. Mmmeeeooww

I went in this store today for help with fish supplies that I know nothing about - it is a fish tank at my job. I asked for help and this girl came. I was trying to explain to her some items I had that I needed and other items that I had boxes for in my hand I also needed. She was rude and condescending. The manager walked down the aisle and I asked if he had the filter I was looking for. He told me, "He had never seen anything like that before in his life and they didn't carry anything like that." I told him well it was purchased from the Petsmart in Forest Lakes. As a manager, he is setting a fine example for his employees. Potentially that is why they act the way they do - they see it all day!

Good spot for pet stuff

Well stocked, good variety. I like that had masks at the door if you forgot yours...

Items were in the wrong spot and wasn't given the price it stated on the shelf. Other than that It was a perfect experience and got everything I needed.

This location is okay for supply needs, however, they greatly lack in employees that seem to care for animals. I’ve been in numerous times over the last couple of months and each time, there have been sick fish. Upon notifying an associate, her response was, “yes I know but they won’t do anything about it.” This evening while picking up dog food, I happened across a series of tanks with countless dead fish and fish that were near death. When I asked the general manager about the situation, he contributed the deaths to stress from shipment and stated he had yet to see any ich present in the tanks. His attitude was very “nonchalant” and clarified why there is such an issue.

Friendly and we'll stocked. Enough said :)

They don't have some of the products I need.

Great staff and we had very specifics that we wanted done with our Brittany Spaniel and Stephanie listened and did exactly what we wanted!

Peter a young guy blond hair helped me fyi ind what I needed and couple extra things will he back thanks.

You can get amazing deals if you can keep an eye out

Went to get fish and it took forever to get help from an employee. It was another employee there who addressed my questions after we chose fish in the cups for ourselves. Also wanted to get a cat one day and the employee acted as if she really didn’t want me to get the cat with all of these questions before the adoption process even took place and I really didn’t have the time that day so I didn’t because my ride was waiting on me. Kind of a bummer because my children and I really love animals and they were expecting a cat when I got home.