VCA Sno-Wood Animal Hospital Woodinville, Washington

I started coming to this VCA location about 5 or 6 years ago with my rabbit and my dog and loved loved loved them!! When I moved about 3 years ago I switched to a vet that was closer. I didn't love that vet so tried another, and another and so on until I had seen every vet (that would take new patients) in between myself and VCA sno-wood. None matched the level of care, knowledge, professionalism, or sheer awesomeness of VCA! Today I was having an issue getting my dogs prescription refilled at his current vet and called VCA just to ask them a question which my current vet couldn't answer, not only did they know the answer they were able to help me out faster and with less hassle on my end. I immediately knew I would now be driving an hour each way for all vet appointments because VCA sno-wood is truly the best!!!!!!

Unfortunately, while the vet was good with our dog in person the office seems unorganized and incompetent. On multiple occasions, they gave us incorrect information, they neglected to follow-up after appointments, they closed randomly on Friday's leaving us without medication for a weekend, and they are booking appointments over three weeks out.... It seemed that I often had to be the only advocate for our dog instead of working together to provide the best care. (Apparently they didn't use to be like this. I think that they continue to take on new patients while being maxed out and are completely overwhelmed.) Our worst experience yet was when trying to fill a prescription: 1.) They neglected to list the total count on the prescription, so Walgreens said that they needed to call them back to obtain this information. Fair enough, mistakes happen. 2.) Over 24 hours later, we had to follow-up with our vet and asked if they had called Walgreens back. (Walgreens left me a voicemail saying that he was still waiting on their call). 3.) They "lost the piece of paper" with Waglreens phone number on it. They had to call us back requesting which Walgreens pharmacy we were using. 4.) They advised the pharmacy that they needed 15-30ml's of Selegiline. Walgreens only carries 5ml's. VCA Sno-Wood told Walgreens that we would not be using them to fill the prescription. 5.) VCA Sno-Wood did not call us back to tell us we needed to look for another pharmacy that carries a larger dosage. 6.) 15 & 30ml's DOES NOT EXIST. Only after calling Bartell's, did I find out that I was requesting a dosage that does not exist. 7.) The VCA Sno-Wood receptionist/front desk seemed surprised when I informed them of this information and tried to say that maybe there was a dosage shortage to cover up their major error. They couldn't admit fault and I wasted multiple hours of my time trying to fill our aging dogs prescription. We were relying on them to be the experts as our veterinarian. We will be using a new veterinarian office for our next rescue dog later this month.

I go there for grooming and I am so happy!! They groom my dear Tano with such care and it means so much to me! Thank you for taking care of my little one. :D

The operations is poorly beyond imagination. The earliest appointment for a sick animal is not available for three weeks manager told me. She said it is best they can do with their schedules. My other animal is for months on the wait list for getting fixed. By this time, she is fully grown up cat, which makes operation much risked. If they are over-capacity, they should not be taking any new clients. They do not care about animals. I truly felt that way. They only care about money. Very disappointed.

This is where bring our older husky. They have been great in helping find ways to treat his arthritis pain.

I asked for some direction on procedures because I don’t know and the answer I got was “anywhere but us” lol real professional. Thanks for nothing!

We love this animal hospital. We take both our dog and our cat here, and they are always extremely nice and accomodating. Both of the doctors are great, particularly doctor Panjetti, she is always so nice to our pets. They really care about the health of your animals and I'm so happy we have such a good place near us.

Let's take good care of our animals.

Always been my favorite veterinarian to take my dogs. Super friendly!

Took my cat in they took all day to see her she was severely dehydrated had to take her to the hospital they were not equipped to care for her ended up costing us $1700. We loved our cat it was worth saving her

They truly care about your fur-babies. Highly recommended!

They are taking thorough care of our little beasty ShihTsu.

Super friendly people and I was able to get an appointment on the same day.

Vicar does a wonderful job grooming our mini schnauzer. We always get lots of compliments on how great she looks when she's freshly groomed. Further more when our "regular " vet can't get us in cause he's to busy Sno wood always makes room for us right away cause they have lots of doctors. Great job VCA

Almost everyone is so kind and knowledgeable!

Dr. Matlock is a compassionate veterinarian whom I wholeheartedly trust with my dog. In a profession where you are dealing with both animals and humans in crisis, she is truly exceptional and ensures that all of your questions are answered. I do not live in Woodinville but I come to VCA-Woodinville for the high level of care. Thank you!

They are amazing. They got me right in as a new customer. They texted me to check on my dog.

Love the boarding. They really look after the animals. Dog really loves it there.

Jack liked the climbing shelf.

Amazing, compassionate staff and veterinaries. Dr. Mattock has taken great care of my difficult cat for years and always makes sure that I am comfortable with his care and understand every option. I recently had to see Dr. Braun and was nervous about having someone other than Dr. Mattock care for my especially as sick as he was but she and the staff were amazing. I moved to the west side years ago but will never change vets because there is no one else out there like these amazing people. Thank you always guys!

Outstanding staff and service. They excised a growth from my Dachshund's paw, excellently and for a reasonable price. There are many vets closer to my home, but we are happy to drive a little farther for their excellent care. Thank you!

Very good 1st experience for our puppy. Very helpful. Friendly people text alerts a big plus for me.

I have been taking my fur babies here my whole life. They've been there for their general health and well-being, and they've been there when it's time to say goodbye. Dr. Matlock is truly compassionate, and her genuine care for her patients, instills trust in her diagnoses. Michelle is such a caring vet tech, and I feel better when I get to work with her. I wholeheartedly recommend both of them, and VCA Sno-Wood Animal Hospital in general, as a reputable and trustworthy place to take your furry friends.

Excellent, compassionate care. I love that they are open on weekends, have grooming, and boarding.

This is my first place to go when my Molly is sick or just needs to have a check up. I trust the doctors there. In the end, isn't that what it's all about. My Molly can't talk, thay give me that peace of mind we all need ????

I've had bad experiences at Vet clinics in the past I had my first visit to VCA Sno-wood yesterday and the staff was so friendly and polite, it was great. This will be my primary vet from now on. Thanks again Sno-Wood

Good folks and professional but easy going atmosphere i have 2 dogs and 2 cats great place for all their needs

Terrific vets and staff. Thanks for helping my cat.

We have been coming to VCA for over 12 yrs. Consistently friendly staff and service. Doctors have come and gone.. although some staff has been around for years yet the level of care hasn't changed. We have taken both dogs and cats and have used their grooming services. Would highly recommend

The staff was friendly. We however have decided this is not the vet clinic for us. One issue is when we asked about neutering fee we were quoted an amount the includes a micro chip which is not an option you can take off. Our dog is already chipped yet we would be paying this fee regardless. I feel this should be something you can choose to not have without still paying for it. Also there was a lot of hard sell to buy a health plan and a lot of other things we aren't interested in.