Feltham-Gordon Head Pet Clinic Victoria, Washington

Our puppy had some difficulties after being neutered at a different Veterinary Hospital in Victoria. The other Vet was very unhelpful and unfriendly when we let them know our puppy hadn't attempted to relieve himself 30+ hours after surgery. We called VCA and they asked us to drop him off in the morning so they could monitor him for the day. They updated us throughout the day and asked before performing any tests that would add cost. They were professional and friendly and the Doctor always took her time explaining her diagnosis. When we picked our puppy up I was expecting a far larger bill then we received considering he spent the whole day there. This is a great place with great staff who really seem to enjoy themselves and the animals they care for!!

My dog became suddenly very sick, and she wasn't even a patient at VCA, but they took her in with no issues. It was discovered that she had somehow swallowed a mango pit and needed urgent surgery, which they performed and saved her life. She recovering beautifully and I owe her life to VCA. I would highly recommend them and their amazing staff, I wish I could give more than just 5 stars!

Pricey but, quality is remembered long after price is forgotten

Amazing staff and always helpful

They know what they’re doing there

Amazing staff and veterinarians. Professional, kind and accommodating. Times I've forgotten to refill my dogs prescription till the last second and they fill it within an hour. Will be loyal to this establishment as long as they're in business. Keep up the great work guys!

If I have a concern about my dog I feel that all my questions are answered in a timely manner.

Doctor James was great! My doodle baby always comes home in high spirits, is excited to be there, and is a healthy, happy boy after every visit.

Such an unhelpful clinic. I spent near a $1000 just to get sent away to someone else and didn’t find out anything useful from them. Terrible customer service as well - I had to get x rays on my dog from them and they got the results back and referred me else where’s and wouldn’t tell me what was on the results. I had to pay an addition $400 to find out and it took two weeks and four trips the vet just for her to finally call me and give tell me my dog should of been on anti-inflammatory medication the whole time... so that two weeks of wait just made my dogs knee way worse without medication. I’m tired of how every clinic is a huge money grab. Start loving your animals more than your bank account & maybe than you’d be a good clinic.

Our pups always see Dr. Houston, she has been so kind and compassionate in finding a diagnosis for our family dog. We couldn’t have hoped for a better veterinarian to help us through this difficult time, she really is the best!!

The most caring and unified veterinary team out there. My cat has been receiving regular care from this hospital for more than 6 months. He suffered a blood clot last year which badly damaged his leg. Dr. Heather James worked with multiple doctors in the city, including Dr. Preston at the VCA 24 hour emergency hospital to find the best resolution and after 4 months the leg was miraculously healed and he was trying to use it again. Unfortunately my cat also suffered from hyperthyroid and heart disease and the other day we came home to find him on our kitchen floor suddenly struggling to breath. After a quick call to the Feltham hospital the front end team advised me to bring him in immediately even though they were booked solid and when we arrived they entire team including Dr. James and Dr. Keller were ready and waiting for him. I've never seen anything like it. The attention and care my cat received back there was better than anything I've seen in human medicine. Sadly it was determined that my poor boy was experiencing heart failure and there wasn't really anything we could do but help him leave us as quickly and painlessly as possible. In the end the Feltham hospital team was so comforting, professional, caring and they even cried with me and comforted him as they too loved my cat. Even reminiscing about his previous visits and how many obstacles he had overcome. It helped me immensely having this kind of support while losing an important member of our family. It's obvious how much these individuals deeply care about their patients and clients. I highly recommend Dr. Heather James, Dr. Kevin Keller and the entire team at the Feltham Animal Hospital. They go the extra mile, especially when it matters the most. Thank you from the bottom of my heart, and from Roo Bear's too.

My kitten got spayed recently and we found several scratches on her surgery place. After we took her home and checked the next day that we found two of her nipples got scratched and a piece of skin got scratched at the shaved surgery place. That must be the person who shaved her hair never thought about protecting her nipple area. I am so upset with the experience at Feltham Animal hospital.

Was a hard day for us to make a decision to say good bye to our fur-baby Heather the Veterinarian and staff was awesome at explaining what was happening and what the best course of action would be. They were kind and caring, they made a hard decision feel not so hard. They explained everything in full detail.

I and my family want to say many thank you for Dr. Kevin Keller. My lovely dog had the skin disease, and we went to a few hospitals (that includes some big hospital and special skin doctor from Vancouver), cost more than one year and big money, but no any helps. Then I went to Feltham Animal hospital to try, and met Dr. Kevin Keller. He is nice, and check my dog carefully, and just did very little test and give me the pharmacy prescription, just cost very little money, and he fixed my dog's skin disease that has a few years . Dr. Kevin has very high professional skills and also very nice. He can cure serious disease and cost a little. Dr. Kevin Keller is a great doctor.

We just started going to this vet with our new kitten. I'm very happy with our experience so far -- the vets and staff are friendly, kind, knowledgeable and thorough. They seem to have excellent availability for appointments and a nice clinic space.

They take good care of my pet. They offer every possible service that could be applicable to your pet. I am confident that they can take good care of my pet. I usually decline some of the additional tests and examinations they offer since my dog seems to be very healthy. They are very professional. My worst experience there was when they tried to get me to reschedule when I showed up for a follow up visit because the vet I booked with wasn't there and the other vet didn't want to give the vaccination without billing me a second time. I had to put my foot down because my time is valuable and I don't want to work around their billable hour issues. I trust them to care for my pet but like many places you have to make sure you get exactly what you want.

Caring and compassionate, we just said goodbye to our 16 year old Black Lab and the staff were very thoughtful in their approach with this painful time. The flowers and card the following day was appreciated.

There'd be 4-5 staffs sitting around or walking/chating, and only one or two customers and you still have to wait like 15 mins to get in. And even when you do get in you have to wait for an extra few mins just for one of them to look at you. Perhaps a "we will be with you shortly" will be nice? If you like chill af folks feel free to go here. If you like efficiency, literally everywhere else is better.

Thank you so much for the team at VCA . My Kitty is already showing signs of comfort and happiness. Our family is extreamly greatful

HORRIBLE VET. Guaranteed everytime you go into there, there will be a fight with a customer and the vet. They are uneducated, expensive, and do not care for you pet. They will tell you to look up everything on your own even though you pay money for them to know what is wrong. They usually charge me $80 for a checkup, but this time they charged $95 I asked why is it way more. Front desk lady said "it's the tax" when clearly it says the tax is only $4. HOW ARE THEY THIS PATHETIC, apparently they gave a discount last time that I was unaware of?? More like an excuse to charge what they want. You have been warned. I am warning everyone. That is all. Thanks.

This clinic has an amazing team of hardworking, caring, efficient Doctors, Techs, and front desk staff. Dr Rachlin and Dr James have given both my cat and dog incredible care. Especially with Covid, this team has gone above and beyond to ensure our family is healthy and happy. Thank you.

The administrative staff was very helpful and informative. I did nit see a vet during this visit. Will return.

The staff are all wonderful and take such good care of pets. They're very kind and understanding.

Kind and welcome staff! Honest about prices and needed treatments.

Very poor reception. Disorganised, inconsistent and messy information. Too crowded in waiting room. Poor parking. Won't recommend it to anyone. Too bad as we really loved our vet - we were Dr Thompson's patients for almost 12 years and since he moved to this place everything went downhill.

It's a beautiful facility, but it doesn't come cheap. It does sometimes feel like they err on the side of caution with as many meds as they can justify.

They're helpful and empathetic. Grace, Christy and McKenna have been flexible with my schedule when I needed it! For someone with an Addisonian, they've been great!

Excellent staff and team of doctors. We had been in and out multiple times in the last year with our elderly cat. Always able to get in with a timely appointment when he was sick. Very kind and helpful by phone when I called multiple times towards the end of his life and helped us navigate when we needed to go to the hospital. They even sent us some flowers after he passed away. When we get another pet in the future will definitely be a return customer here

Sparky begged me to write this, "Dr. Heidi is my favourite."

They treated my cat well, when I had to bring him in. They are very caring with your pets.