Central Victoria Veterinary Hospital Victoria, Washington

Astonishing lack of communication. Treatment plans were changed without any discussion beforehand. I was confidently informed that my female dog was in surgery when I have a male cat. This did not give confidence that any other information I had been given to that point was particularly accurate. Requests for basic info, such as is my cat still alive, were brushed off and I was told the doctor would follow up. Doctor did not and I was left waiting for hours to find out if I even still had a cat. Requests for release of my cat were met with a very dismissive attitude. While I understand that the clinic is likely very busy most of the time some basic communication skills would go a long way.

Took the time and care to explain things with us about our pup. Really kind and caring when it can to the process of helping our boy cross the ???? bridge. Gave us time and space. Definitely not an easy thing to go through but these folks made it just a little easier.

The staff there were so friendly and helpful when I had to bring my boy in after hours on a weekend when his ear got split. They gave me a few treatment options and explained the pros and cons of each. Forever grateful to the staff for being there!

I brought my rabbit in for an unexpected seizure, it was great. She was there from about 4-8pm, and they were amazing with her. Willow was not scared, tense, or traumatized after the visit. They provided us with the needed medication with no extra fees.

Even though they were severely short staffed, they still took excellent care of my cat. The vet was knowledgeable and compassionate. Thank you!

Thank you everyone who was working at VCA on Christmas night. I had to take my dachshund Harry in with an injury, I was heartbroken and so worried about him. Everyone who we had an experience with was so lovely, from the first person who talked to on the phone to the last person we saw. The vet Harry saw was also wonderful. Thank you for taking care of our little guy so well!

I brought my 7 month old kitten to VCA hospital with a deep wound on her nose, I was worried that it might be infected or require stitches. I dropped her off with a very friendly vet tech, she advised me it would be around an hour but could be longer. It took just under 2 hours total but there were lots of things nearby to keep me occupied in that time. The vet called me, was very pleasant and thorough. I was very apprehensive given some of the reviews that I would be leaving broke. However, the visit and the antibiotic injection was just over $200. Thank you ????

I feel lucky to live in a city that has amazing 24/7 emergency vet care. I didn't have that the last three places I've lived. My dog Indigo had to spend the night last weekend, and I found everyone to be very friendly, respectful and helpful. It is obviously expensive, but that's sometimes necessary to diagnose and rule out emergencies. It was our first emergency in 6 years, and while extremely stressful, I felt he was in great care. I was very pleased with the time that 3 different vets spent with me on the phone, and even the picture the staff sent me of my guy after he had his diagnostics.

Arrived at this center with my cat who rarely leaves the house, was sad to see that you are forced to wait outside while the receptionists take your information. There was an abundance of heavy duty machinery less than 10 feet from us doing construction on a plot next door. Can't believe they don't allow people in the waiting room (I know some covid procedures are in place, but surely some exceptions could be made for frightened animals) and ask people to wait in their cars. The amount I was quoted just for an inspection was ridiculous, I will definitely not be returning. Receptionists were friendly.

My cat Leo had an emergency and has been here back and forth and had to stay for a couple nights. VCA centrals service has been nothing but amazing. They saved my cat and continue to save him and are so kind, reliable and amazing.

The nurses were very good with my cat when I had to rush him in with stomach issues. They were understanding and made sure to keep me updated. I only gave 3 stars because of the crazy vet bill they stuck me with. I expressed concern that I cant afford much at all but want what's best for my baby several times. It wasn't until after he had been cared for and they Gave me a $4500 bill that they told me they charge twice as much as a regular vet and that they charge way more on weekends. They also failed to mention that there is a payment program available until I called back to ask. I would have gone about this process much differently if I had been properly informed.

Thank you so much for the care and kindness you gave to Monte.

I needed to bring my kitty in for an emergency visit. The team at VCA Central Victoria is phenomenal, from reception to the vets. Specifically, Dr. Elise Boller. She is a fantastic communicator, and was very thorough and knowledgeable about what was going on with my girl. She answered all of my questions, and always kept me updated with her care. I felt that my kitty was in very good hands, and she is doing much better now. I would recommend VCA to anyone in need of emergency vet care.

My cat went to VCA due to a very delayed bowel movement. Everyone who helped him & communicated with me was absolutely incredible. The vet took time to explain various possibilities/options and answered all of my questions thoroughly. The experience reassured me that he was receiving the best possible care! Thank you so much to everyone who helped today.

**second review- I hate that I had to use overnight emergency services again, but so grateful for Central!! My Golden Retriever developed an allergic reaction where his face swelled up. It started as a little swelling and itching- gave him some benedryl (my dog has history of allergies). He started acting erratic and super unusual with swelling and itching increasing quickly around 3am- called Central and they suggested to bring him down. They were super helpful and got him in right away and I was talking to Dr. Cornish (again! Thank you!!!) within 20 mins. Got a treatment plan going, treated him with a steroid injection and sent home with further meds. We made it back home just after 5am where Skye promptly fell asleep and got some much needed rest. Thank you again to all the staff that assisted us. Everyone was WONDERFUL! I am SO grateful to have emergency vet services available 24/7!!! My experience at CVVH was better than I was anticipating. I have heard many (not so good) things in the past and have tried my best not to pass judgement. My sweet little bengal cat got hit by a car and thankfully, she must have just gotten clipped because her injuries could have been MUCH worse... I called ahead of time to let them them know I was on my way and they met me as I came in the door and took her right into an exam room to take her vitals. They came out to tell me her vitals were normal and awaiting a vet before I was even done checking in. All the staff were incredibly caring and patient with me (I've never had to deal with a pet emergency before), Dr. Cornish was thorough and answered all my concerns. Yes, it was pricey but what do you expect when it is emergency AND after hours? I felt it was fair for what I needed of them. Thank you to everyone I dealt with at CVVH last night. Me and Bagheera are so grateful you were open and available for her care.

Thanks for taking care of my Chubby! Only downside is that it's really pricey :( but the service is amazing

Emergency Splenectomy for Sequoia went well. Could have done without the staff telling us she was too old to spend so much money on.

I'm so unhappy with this emergency department. My dog had a collision with another dog in October 2019 and both his bones in his front right leg broke in half. They recommended to have a metal plate and screws put in at a cost of over $6,000 to which I did as they are the professional. We moved shortly after but my poor dogs leg always has sores and pus over 2 years later. I can't find anyone who can take the hardware out in Canada. I wish I had the leg amputated as he would have adjusted to 3 legs and be far better off than he is at the moment. I went from a happy energetic blue heeler border collie cross to a poor sweet dog that is always in pain and uncomfortable ????

Worst experience I have ever had at a vet. Would give zero stars if I could. My boyfriend and I brought our 8 month old cat in as she was having some issues (abnormal green discharge) - possibly due to infection and she is possibly pregnant. They didnt let me accompany her into the clinic. After 20 mins (or less) they called and let us know that they could not examine her properly as she was being overly aggressive and wanted to sedate her as it was unsafe for them to handle her??? My cat has never been aggressive or reactive. She has always been great at previous vet visits. She is 8 months and the sweetest little baby. Sedation could harm her and her babies if pregnant - I’ve never had to sedate an animal for an exam in my life! Other vets I spoke with said that this is absolutely ridiculous as they had no difficulty performing the exam! This is supposed to be an emergency clinic!!! How is it possible that they do not know how to handle animals??? I’m sure they see animals all the time that are not cooperative!! They said it was for staffs safety that they could not give her the care she needed. This is completely unacceptable, they would not allow me in to try to calm her down or hold her. In my eyes they wanted to sedate her to make more money or probably had a bigger case on the way where they could make more money. Totally money hungry organization. They charged $200 for an exam fee and did not do a proper exam! The vet was completely useless and listed all the things it could be in a very unfriendly manner - I already read those on the internet! I brought her in to get a DIAGNOSIS. Completely incompetent and will not be using this vet again. So disappointed. Avoid clinic at all costs! Update: my cat has a severe infection in her uterus after taking her to another vet for assessment. She needs surgery ASAP or she could die. They had no difficulty performing a THOROUGH exam and said she was the sweetest girl. They calmed her without any drugs or sedation and were very kind. VCA staff clearly do not know how to handle animals. They will be hearing from me, this is completely unacceptable - I do not want this to happen to other fur babies.

Not being able to be in with your pet. An advocate for them and make sure treatment is right. Is something I would never allow to happen again with my pet in the vet. Went in for severe constipation. Died of heart complications when drowned by over hydrating. But not before we paid another $1,000 to try to save him and also had to sign the paperwork for euthanization and pay for that. Good job! Rest in peace my fuzzy friend

so much love and respect for what the veterinarians as well as assistants do here. from what I understand they are quite understaffed and overworked, but they are still heroes every day. we found a cat that had been hit by a car not long ago and the staff at VCA were willing to take him and make sure he finds the proper closure with his family, as unfortunately he had passed away. the staff were very understanding, and the lengths they are willing to go are always appreciated. Thank you VCA!

I was very pleased with the professionalism and clear communication from the vet while having my limping cat examined. The support staff were great too, they clearly love their work. I should add that the vet gave me options as well - at home treatment or minor surgery. There was no attempt to up-sell or push the more expensive option. The at-home treatment turned out to be successful. I call this good value!

I don’t feel is always right to leave a bad review on professionals such as veterinarians. For the most vets are compassionate competent individuals who do a very tough job, usually behind the scenes and with little recognition and well deserved appreciation , however I had such bad experience with this clinic that I feel my review may help others avoid what my pet and I went through. I brought my cat in distress and with pain. They made us wait for 8 hours without a treatment or examinations. They left my cat in noisy room full of other pets in similar situations. Being an emergency hospital they get a lot of pets that need to be seen and helped ASP, so delays are understandable, however our delays were mostly because of their disorganization. First they neglected to properly check us in, even as I followed their procedure. We had registered but somehow they forgot we were there.. so many patients arriving later were seen ahead of us and they made us wait for one hour in a hot car, before they even acknowledged we were there and if it wasn’t for my insistent calls they would have probably made us wait even more. Then, after their preliminary examination, they were supposed to email an estimate for us to approve treatment but the email back also took a lot of waiting and phoning them to insist on it to be sent. After my approval it took them several hours before they even started their assessment, making our total wait 8 hours. As I waited outside in the car, I started to realize that many other patients some urgent but most with MUCH LESS urgency than my cat, started to be seen and discharged. I figured that after their mistake on the initial intake they put us at the end of the line. And because we did not get their estimate on a timeline fashion they once again delayed us, and never even considered rectifying their mistake by honouring their triage and “ first come first served bases, unless dying policy” All along my cat was in considerable pain, needing antibiotics and with huge stress at being locked inside a very noisy clinic. I understand There were many patients who also needed to be served promptly but our experience was horrific and even if my cat’s case was less severe than others he needed to be seen, not ignored. When he was finally returned to me he was very distressed, unlike many other previous visits to the vet. Finally as I got home my cat is limping, a condition for which he was not brought into Emergency. I called to ask why he was limping and they said they had attempted to draw blood several times from that leg so he was in pain. I don’t know what they did to the leg, but he limped for several days after the examination and after 2 weeks he seems to finally have moments of normal walk. Getting a leg injured while obtaining blood has never been the case with my regular vet even when he had surgery a few months ago and they needed to repeatedly obtain blood from him. At the end of the ordeal He was diagnosed with cistitis and given antibiotics, which improved his condition. I just wish they had not injured his leg.

We are lucky in Victoria to have two amazing emergency animals hospitals. VCA was able to get my dog all fixed up.

Fast and friendly staff. Took wonderful care of my dog! Thank You!

Great experience, doc gave reasonable options, and within a day, all good, thanks guys!

I have waited with my pet for one and a half houre after I call them. And after that I called again and they totally forget. And they said some tech will call me in 5 minutes and I waited for half hour no body called so I decided to return home because I spend 2 houres in total outside in the car and hot sun with my sikk Budgie he almost die so I decided to return home and try to treat him at home if I can. It was the worst experience for me and my son because he was with me also the worst for my pet.i will never come back again.

My pet went in walking came out unable to walk with $1000 bill for tests that were 'inconclusive'. They also kept asking me that I should come in again more testing that now I know to be completely unrelated to the actual problem. I took my pet after being in agony for the past four days to another vet this afternoon and they identified the problem within an hour opposed to central holding my dog for over 7 hours with nothin but antibiotics for no infection, while the other vet came out with a treatment plan that already has our dog back to her former self. Also cost me less than half the price with an actual result instead of sending persistent emails saying it isn't their fault and I should take her in there for more testing. I am never going again. Judging from the reviews many people feel the same.

They took very good care of my dog. It was a busy night for them yet they cared a lot for my four paw child. He has recovered well from being so sick. I felt they did all they could for him not knowing his history and what was wrong. I was pleased with all of the service. Thank you.

We had to say goodbye to our 17 year old cat late on a Sunday evening. VCA was excellent in considering his needs and were caring and compassionate with us. We greatly appreciated their support.