Salmon Creek Veterinary Clinic Vancouver, Washington

super bummed that this office seems to have gone downhill. i hate writing negative reviews and rarely do, but I feel like this clinic bit off more than they can chew and have too many clients. we've been going here for about 4 years and …

Thank you for always be loyal to us! Definitely professional and very helpful!

I’m not sure what happened but my cat has bad ptsd after visiting this place. He’s just not the same anymore.

Price gouging. Always seem to have multiple issues to charge for with my dog exams. Had my dogs tooth looked at and they told me it needed to be pulled. They gave me a verbal quote, not a written one. Day a service they tried to charge me almost twice as much for a tooth extraction. They were not upfront with the charges. Went somewhere else to get my dogs tooth extracted for almost half the price. Will never go back.

They are friendly , but they never answer emails or texts, that THEY SEND YOU. The technician sliced my dog's paw, when we took him to get his nails cut. I'm not 100% confident with them.

Wwaaaaaayyyyyy overpriced. Over 400 dollars just to get my cat vaccinated. It would be cheaper to become a veterinarian and do it yourself than to come to this place for pet care.

My bird got his beak caught in a toy, and I couldn't get it off! It was going to prevent him from eating so I rushed to any vet. Even though this place doesn't see birds, they removed the toy from him and didn't charge me! I am so grateful to these vets, thank you guys so much!

I was very happy with their service. They did not try to over charge me. They listened to what I wanted and respected me and valued my opinion....Thanks to everyone there!

Dr. Polly Martin and her staff rock the Casbah...great people.

I have been using SCVC for nearly three years and have had nothing but positive interactions with all the staff. Just recently I faced every pet owner's worst fear and had to euthanize my dog due to a large abdomen tumor. Althea was my first dog and I was beyond devastated to learn that there was no other solution. The staff and Dr. Chan held my hand through making the toughest decision a pet owner can sometimes have to make. They were always responsive, kind-hearted and just plain understanding and truthful. I will continue to take my kitty here for vet services and will bring any future animals here as well. Great clinic!

Erin Dunsire the office manager takes it upon herself to DENY services and critical communication MID-TREATMENT to cover her own failings, having inadequately trained staff about affiliate partnership capabilities leading to misinformation being shared and misunderstandings created. She also blocks voicemails, doesn't transfer records, and blocks dialogue with the doctors or executive leadership due to her own assumptions and defensiveness with apparently no accountability. Due to the lack of staff training with Covetrus, I was left with the impression my personal & patient information was being given to a third party without authorization and they couldn't even view my orders. It is occurring without authorization. The purpose of me contacting Salmon Creek with my concern was to request better clarity for customers - suggesting fine print explanation or an opt-in paragraph upon intake, she took an uncalled for defensive attitude, Saying they'd "look into it" but that they'd no longer serve me. When I tried to mediate the defensive reaction she began talking over me continuously, completely dismissive of my concerns. She simply was not open to civil discourse for resolution that required action on her part. She has since hung up on me over 5 times when I was calmly trying follow up to resolve the misunderstanding. She has blocked over 4 voicemails from reaching Dr. Chan and just screamed at a staff member today to tell them not to pass on my voicemail to the doctor regarding my dog's treatment and demanding they not answer my calls or pick up and hang up. This is immature, unsatisfactory and calls for a complaint to consumer affairs because I've never seen such an outrageous reaction to a patient's concerns for privacy and clear communication that enhance the customer experience. Despite denying me service or even communication with the doctor, I continue to get solicitations from the clinic for vaccination treatments, and Erin has not provided me my records or transferred them as she claims. ERIN IS SOLELY RESPONSIBLE FOR THE WORST CUSTOMER EXPERIENCE I'VE EVER HAD. A person with Erin's immature and unprofessional disposition should never be in her position, much less be unaccountable to anyone else. I've requested to speak to the business manager or owner for civil discourse and to dissolve the misunderstanding, and she also blocks that saying they implicitly back her 100%, despite them never hearing both sides of the story. The receptionists, Vet Techs, and Vet Staff have been terrific. ERIN DUNSIRE = 0 STARS. If ownership blindly trusts her, they are guaranteed to lose more business. She is a detractor to the team and organization. I am still open to civil dialogue with ownership such as Dr. Martin or the Business Manager Mr. Kasch, but that takes both sides willing to listen and Erin has not displayed that capability or willingness.

They are amazing; I can’t understand any of the bad reviews. We had gone to 4 other places before committing to this office. We have 6 dogs, and we have had a great experience with bringing each of them to this office. They have Great customer service, they have extremely understanding and kind hearted staff, they have competitive prices with low mark up, and they go above and beyond to ensure the best for my family and my pets. I would highly recommend Salmon Creek Veterinary Clinic to anyone who wants the best care for their pets- big or small!

This office was wonderful when owned by Dr. Cleveland. Cleveland was professional and never made us do extra tests or spend unnecessary money. He helped us make many decisions that he would make with his dog. After Dr. Cleveland, we had many other doctors, NONE of which were great. They started charging us for every little thing (including nail trims which used to be free with our full dog physical). We have since left this office as we were so tired of all of the different doctors, their extra fees and everything else they kept trying to get us to do with our healthy lab. I do NOT recommend Salmon Creek Veterinary!

Charged me $149.90 on 3/25 for wellness plan with $99 non refundable fee plus one month plan for the month of April. On 4/20 charged $49.95 for May. Really dissappointed because of their wellness plan cancellation THEY CHARGED ME EXTRA …

Me and my puppy had the best possible experience here. That was the first visit to a vet for her and she was shy and a bit scared at first. Dr Martin was very attentive and did everything so the puppy was comfortable with the process. I would highly recommend this clinic and will come back again.

Every experience that I've had at this veterinary clinic has been amazing. My blue heeler has been going there for 2.5 years and every time he receives excellent care. I love that they always give me an estimate for the services before asking me to make any decisions and they fully explain why they've made those recommendations.

Ive been in the community since the clinic was under Dr Clevelands administration. It was our first experiance with Dr Chan. I think all change in life, is always a challenge and adjustment. And people that down vote this office arent …

We absolutely LOVED our experience with Salmon Creek Veterinary!! We have 2 labradoodles 2 1/2 years and 6months! We’ve have our 2 1/2 year old doodle with them since she was a puppy and we have always loved the way they care for her and the convenience they offer in terms of drop off and pick up times! I’ve had two healthy happy doodles and I thank Salmon Creek Vet! We would have never left but we had to move out of state. Take your pup here! Trust me! They will love him or her as much as you do!

Great Customer Service All the Doctors and Nurses are awesome to work with. Great management and the owner has done wonders with the expansion of the place. Highly recommended for your pet as they are very knowledgeable.

Greatly enjoyed my experience bringing my sassy fur babe in. Quick, efficient and friendly. I left feeling heard and with the right meds for my sick kitty. Bringing her back for a groom next week!

Phenomenal vet clinic and by far one of the best places in town. We've been taking our dogs there for almost 5 years now and our dogs are happier and healthier than ever. Dr. Martin and her staff have such big hearts and are the most caring we've done business with. We have a very skittish dog and the staff always take their time to make her feel comfortable, especially the vets because they sit down on the floor and let our dog feel less stressed before any examinations. This clinic has always shown and stressed care for all animals as the number one priority. If you need a caring and reliable vet clinic come to Salmon Creek Vet Clinic.

We have been taking our dogs here when it was owned by Dr cleavland. Probably over 10 plus years. Since then we have encountered several different doctors. We have been happy with all the care. However, we are not very happy with the high …

Always running late and don't let you know. 30 minutes late 2 times in a row.

Love these guys. I bring my 14 yr old Pomeranian here for all his health needs and grooming. He has a heart condition, they are very reasonable on his heart meds.

Not super impressed and not super disappointed, meh. Staff are nice but the prices for services are ridiculous.

We have been taking our dogs to Salmon Creek Vet Clinic since 1994. Although the Dr’s and staff have changed over the years we have been pleased over and over.. from the kind and personal handling of our sick dog, to the care of two more puppies over the last 13 years . Thank you to Dr. Martin and Dr. Choate who tend to our older dogs with concern and knowledge.

Some of the worst customer service depending on the staff. If you're unlucky enough to encounter the tech/receptionist with pink hair, expect to be ignored until you ask her to do her job. They be prepared for her attitude throughout your exchange. Not all of the staff seemed so poorly trained, so its a real shame when one employee can ruin it for them all

This is a very sweet and compassionate vet clinic. My cat of 15 years Orangie was dying and we took him knowing that he would most likely need to be put down. The whole family was very sad but the staff was extremely compassionate and kind through the process. They even sent us a thoughtful card the next week. I will be taking my other cat here for regular check ups in the future.

Salmon Creek veterinary care has been exceptional in the health care and boarding of our family pet. The front staff is kind, patient, and friendly, while the doctor and assistants are thorough, fully present and listening to the needs and concerns of your pet and your family. The team makes it comfortable to trust in their care, in their recommendations, and then in your own choices and considerations. I highly recommend this practice.

Truly can’t believe the negative opinions about this facility and the ladies that run the business. I’m always greeted with so much kindness and care for myself and my fur babies. I’m not one to write reviews but this establishment deserves high praises for all the work they do!