Kennedy Heights Animal and Bird Hospital Surrey, Washington

Unfortunately, Kennedy Heights has lost our business. We have been clients here for years and our last girl had to be put to sleep here….so the place has a place in our hearts. Sadly, they are putting ridiculous ‘curbside’ services in place, due to COVID. I’ve had enough with companies like this, virtue signalling, and feeling like they can give crappier service because of it. The receptionist actually lectured my wife on her beliefs, which was completely unprofessional. Really sad, but they have lost our business, forever.

This is the only vet ill go to they are so kind and so good to my pet. Very clean office too

Great staff! So kind and gentle to my rat Carl. Highly recommend if you are looking for an experienced rat vet.

I have a 11yr old chihuahua Ricki Bobbie, He has been in care of this hospital over the past two years. it started as mostly dental care, but now as Ricki has aged he is a heart patient which is VERY critical. I have NOTHING bad to say about this place, we adore the staff, doctors and other clients!. Doctor Tailor is THE best doctor I have ever met since adopting Ricki in 2015. Ricki adores him and never has ever had to be muzzled during his routine check ups on his heart, such as Xray viewings, blood work, and exams which I am so happy to see my fur baby NOT stressed. Another perk of this clinic is booking appointments!!! they will always get you in if you book in a appropriate manner without stressing about time slots since they are open during reasonable times. The desk ladies are sweet, caring, and understanding. Lisa (red hair) in particular shows so much empathy towards the patients and and I always ask to speak with her when I call due to her loving Ricki and knowing his case by heart!!!! she will always even have both his meds filled before I even call !!! thank you Lisa, and Dr Tailor for providing the best care possible

They need to do more research on what kind of care they are giving to people's animals, I brought my bearded dragon there and the treatment they gave him actually made things worse and then ended up killing him, and when confronted about it they didn't seem to really care and the vet kept looking at the floor instead of me, I won't be bringing another one of my animals back to this vet, highly recommend that if you have reptiles or exotic animals you find a different vet that actually does some research on these animals instead of bringing them here, I was just reading alot of other reviews on this vet office, they seem to do okay with cats and dogs, but other exotics they really seem to lack experience, maybe they should just stick with dogs and cats

well we still have hedgie. after he was supposed to be put to sleep as they told me on the phone just over $200 when we get there they tried to charge $400 then said was the wrong size urm and put it to $300.... i sat on the phone with them for over 1/2 hour asking all these questions 2 days ago.... kennedy heights animal and bird hospital are scammers !!! This was after they told me my kids Could be in the exam room when we get there they said that cant b/c there are 4 kids, which i had told them ahead of time 4 young kids....we have 5 pets, 3 of which are exotics that we will now be taking eles where!!!

By far, the best veterinarian around! The owners and staff here are so kind and professional. They go above and beyond for their clients. I feel so grateful to have found this vet for my dog. I love coming here!! They are truly the best and I recommend them to everyone :)

They took us on as a new patient with an exotic animal (hedgehog) and we had our appointment in two days. The staff was extremely nice and helpful. The staff genuinely cared about our pet. They did such a great job through and through.

Been bringing in my furbabies here for many years. They’re so friendly and treat my pets so well. Thank you for all that you do!

Update: my frog is now completely healed and it’s all thanks to your kindness and attentive care. Thank you Dr. Tailor for taking your healing hands and snatching my pacman frog from the grips of death! Right before I found Kennedy Heights Animal Hospital, I had just had a very poor experience with a couple other vets. I came in expecting similar treatment but was instead blown away by the way the team at THIS clinic treated my frog as though she was as important as any cat or dog since not everyone has appreciation for scaly/ slimy pets, especially those that are known to be aggressive and have limited capacity for emotions. They recognized the urgency of the situation when I explained that my frog had been sick for some time because I was struggling to find a vet who could help me. I really feel they went above and beyond on many occasions to save her! If you look at the pictures you can see how swollen and bright red she was at the height of her bacterial infection and compare it to how improved her colour and skin texture is now after 2 months of treatment. She is not fully recovered just yet but I am so happy with how she has gone from being limp and unresponsive and exhausted from having froggy seizures to behaving almost completely normal. Thank you for granting us this amazing second chance at life together. Would definitely recommend to anyone who wants compassionate care for their exotic animals. Totally worth the drive if you are like me and do not live in the area.

I booked an appointment with them online and never got any follow up.

Amazing vets and very polite people when my dog is in their care I know she's taken well care of

A millions stars if possible. I cannot say enough good things about this vet clinic! After looking for a good family vet for years, I’m proudly announcing that I’ve found THE ONE and I’ll never take any of my boys elsewhere! I have been fully impressed by them since my first appointment with them. At the time one of my boys had FLUTD and after being treated at an emergency vet clinic I booked him in at Kennedy Heights for a recheck. Dr. Tailor made sure to go through every possible thing in my household that could potentially cause stress (and therefore increase risks of blockage again), and offered suggestions and advice. A few days later I thought the same boy was getting reblocked, so I called them in panic. Despite they had been fully booked that day, they understood that blockage could be life threatening so they made it possible for me to bring him in for a recheck. They even called me back the moment they were sure that there would be no blockage, just so that I wouldn’t be so worried! I understand that a vet clinic is also a business, and many vet clinics operate with a focus that’s more on the business side, rather than the caring of the animals. I definitely have some bad experiences because of that, and my boys have come out of a vet place terrified and traumatized before. Kennedy Heights is different- they put their patients first, and they provide best quality patient care one pet parent can ever reasonably expect and imagine. Even though due to covid, sometimes I cannot go in with my cats, I still have complete peace of mind leaving my boys alone with them, because I KNOW they’re being treated as if they were the staff member’s own furry companion. To be able to treat the illness for the animals is one thing, but it’s a whole different level for them to treat the animals in such a caring way. I’ve had vet assistants who lied to me about giving my cats meds because it would be extra work with no extra pay for them, so I know how much of a rare find Kennedy Heights is when they sent me two whole types and printed out pages of home care instructions with coloured photos attached. Best vet clinic ever. They are the reasons why my cats can live long and pawspurr.

The staff are wonderful. Kind, friendly and very caring.

Super friendly, very informative! Took great care of my pet!

I made an appointment for birds, the staff was friendly to make a file about my bird. And after that, I was the first visiting customer that I had to pay the full price to make an appointment. So I was planning to send a transfer, however, they suddenly called back and it is not available for birds to make an appointment on the date I asked. Okay, I can understand that part however, after few days they kept asked me to pay if not they will gonna cancel the appointment. What is happening their working system is so weird? They said they cannot make an appointment for birds so I do not need to send money to make an appointment. And I told about it and they kept saying they will cancel the appointment if I do not send the deposit. It was waste of time and it's really hard to recognize what is going in their working system. Need to improve and clarify the customer’s profile. So poor service to birds.

I didnt get a chance to even see the doctor. I made an appointment, they took my money right away, and then I was told at the day of my appointment that there is no appointment. Very unprofessional, they took my money and didnt even make the appointment and then I was told I could be squeezed in between appointments. If I'm paying full price I want my green cheek to receive the quality of care I have paid for and not just see the doctor in the hallway for 2 minutes. It was over 80$ for annual checkup. Glad I didnt drag my poor baby over there for nothing.

Absolutely amazing! I take all 3 of my ferrets there and the staff are great as well as knowledgeable. Definitely recommend to anyone!

I've been bringing my small parrot to Kennedy heights for 7 years. I wouldn't trust any one else with him.

1 of our guinea pigs recently passed. The care and compassion of the entire staff touched our hearts. You made a very difficult time a little easier to bear. Your gentleness with our daughter and your empathy are so appreciated.

I had a really good experience with Kennedy Heights. We were really worried when our guinea pig wasn't doing well. We called a couple places but they either do not look at guinea pigs, or don't have a doctor to look at her. Someone referred us to Kennedy Heights. Staff members were very nice and booked us in on the same day I called. Dr. Taylor was very professional. He examined her and gave us a detailed report and made recommendations. He called us a couple days later to go through the lab result with us. Highly highly recommend their service for your loved ones.

Jessica and Dr. Tailor were both fantastic! There was a bit of a wait, but we didn't mind at all because it was for sanitation/covid protocols. My son, Ruth ???? , and I enjoyed our time there :)

Smokie the Kennedy Heights Animal Hospital twice. Both experiences were good.

I have found these people to be very caring about the animals and they give excellent care.

Lisa as well as all the other ladies who interacted with our dog have been so amazing! Our dog gets really nervous when going to the vet but we appreciate everyone who has been patient and accommodating to him :) We have had the best experience !!

I wanted a second opinion on a possible medical issue my lovebird had. After calling several avian veterinarians and being told my bird could not be seen, Kennedy Heights was very happy to book us in for an appointment in a very timely fashion. Both the doctor and receptionists were extremely kind and knowledgeable, and I felt that they truly cared. My bird Rio is very skittish and nervous, but the moment I handed him to one of the receptionists I knew he was in good hands.

This professional "Team" provide exceptional care and treatment to all their Customers' Fur & Feather "babies".

They are far the best vets I have ever been to. Verry compassionate and loving.we took are puppy there for 10 years and recently had to say good bye to him they were very sympathetic and genuinely sad. I would recommend them to anyone.

I brought my kitten for her spay at Kennedy Heights and could not be happier with the experience thus far. The staff is knowledgeable and friendly, and they were able to provide immediate care to my kitten when she removed her e-collar and opened a stitch. Although I live 30 minutes away, it's worth it for the level of care and responsiveness provided.

Amazing service and great staff. I would highly recommend them especially if you have rabbits. Vet technician Lisa and Dr.Taylor are just so knowledgeable get them for your rabbits.