VCA Central Kitsap Animal Hospital Silverdale, Washington

We had our old gal put down today;( Heartbreaking! The staff..beyond amazing! We love all of you!

My little dog was the victim of a vicious dog attack. Vca took such good care of my baby. The staff is the best, caring and responsive. Had to take her back in on Christmas day and still smiling and kind words. Highly highly recommend

My cat became nearly lame and lifeless, taking only a few steps before sitting. I took him in the first time, and he was given fluids under the skin and an anti-inflammatory. He seemed to get better, but 2 days later we were back, and he couldn't stand OR sit. They took him in almost immediately, and after re- examining him, we were given a referral to a veterinarian neurologist. The condition was VERY rare. Overall, I am confident that the staff at the clinic are professional, competent, and caring. I will continue to bring my furbabies there whenever necessary

I’m Kate and I live in Hansville and I was desperate to get her to emergency. Poulsbo Emergency had a very long wait, days. I was told at VCA I might have to wait 6 hours. On the way, Nellie was panting heavily and as soon as I got there they took her in. Extensive tests were done, x-rays, blood work, etc. Very thorough. Then they gave me 10% off the bill, maybe because I’m a senior. My Nellie was diagnosed with intervertebral disc disease. She was sent home with an anti inflammatory med and pain pills. She was doing much better but I did have to go back for more meds. She is now seeing an integrative vet and is getting laser. Hope it works.

My dog wasn’t feeling well and I was unable to to get a non-emergent appointment at every vet clinic in my area on a Monday. I was referred to this place by another clinic and they were able to see me the next day with an appointment. I waited all day for my appt, drove an hour, and when I arrived they informed me that my dog was symptomatic for Parvo and needed to be tested in my car prior to entering the building. They also explained that if they tested positive, they would not treat her. They told me this once I got there, instead of over the phone when I had initially called them and told them of my dogs symptoms. I couldn’t believe it. So this animal “hospital” is not treating parvo cases but will charge $130 for a 10 min test and then tell you they can’t help you. My entire day was wasted trying to get help for my dog on top of further delaying the critical care needed. The best they could do was give me a list of 3 places I could try to take the puppy to. And they didn’t even deliver that promise. I paid online via a link they texted me since they requested I not enter the building as well and that’s it. Didn’t hear from them again. When I called them and asked for any type of help, example antibiotic prescription I could fill, they said they would contact the hospital manager and have them call me back. I never got a call. I was not able to find emergent care for my dog until later that day at midnight. Once again, delaying my dogs critical care even more. Sadly, my puppy is now in extremely critical condition at Poulsbo Emergency Animal Center. What kind of veterinarian treats pets this way? And an animal hospital on top of that? I work in surgery and I can tell you that the 2 workers that came out to administer the parvo test in my car have no clue about preventing contamination. If parvo is that contagious, then that whole clinic is exposed. Their plastic “gowns” didn’t cover them completely, and they were hugging my dog against their regular clothes to give the test. As they walked away, one worker took her “gown” and gloves off and just mish mashed them all together and then opened the door. The other worker kept her gown and gloves on as she entered the building!!! So you just touched a potentially contagious dog and then used the same entrance that everyone else’s dog goes through. No putting your potentially contaminated gown and gloves in a bag prior to going back into the building and not removing them in the proper way to prevent yourself from becoming contaminated. Unbelievable. And they are not open 24 hours, as posted on Google. Truly, the most horrible part about this place was the absolute negligence of my puppy’s circumstance. You could have told me at the very first phone call that the symptoms potentially indicated parvo and were not treatable there. Instead, you delayed patient care and put them more at risk. You further put the owner in a position to not be able to say no to the test once they arrive for their appointment. What choice do they have? If it’s not parvo, they get treated immediately so any logical owner would not say no to that. I hope you revisit your veterinarian ethics and morals. Or at least your sterile technique.

I cannot say enough good things... Our sweet girl started breathing heavy so we called our vet just to be told no... ???? last night my regular vet gave me the good old ... " Just come in the morning " So I rushed her to VCA and within seconds she was getting the help she needed. They worked for a good hour to try and save her, but it was her time... thank you for your help, honesty, support, and for being there for Stella when she needed it. Also, thank you for all the services you offered after she passed. It really made it all a little easier knowing Stella will be home to rest.. From now on my pets will be coming here!

Took our Dog to this Vet hospital as a last minute appointment for a cough. They stated they were booked out 8 weeks in advance for Normal Vet provider which means you are paying for expensive emergency care to be seen. Office manager and staff are extremely non friendly and NOT helpful. They are very expensive and push expensive non-needed medical care. They also have all the expensive emergent appointments available but no normal checks ups available in attempt to charge more when your pet is ill. ER vet Provider Dr.Gold gave subscription for antibiotics for 7 day with a recommendation to follow up with Normal care provider. Cough was getting better but 7 days antibiotics was not long enough and to wait 8 weeks to be seen again is not good vet care. They sent out a email to call if we have any questions or concerns. So I did, but could not follow up with a Vet. Attempted to Requested a refill or extension on antibiotics which another Vet there refused to do as they were not Dr.Gold. Requested we call back or make another emergent appointment. Called back to request to talk to Dr.Gold to follow up and she was too busy, she would call us. But she did not. Called again same thing. Called again. Same story. I called 4 times in 12 hours waiting to talk to Dr Gold which is the ONLY vet that could provide care or extend antibiotics and she declined unless we made another emergent appointment (more money) or wait the 8 weeks. Explained that I was only hoping for 3 more days of antibiotics so it would be a normal 10 day course. Ultimately they wanted more money. I ended up having records transferred to different vet hospital to be seen at for 75% less money. Stay Clear of a place that cares less for their patients and care ethics and more about money.

They were very quick to see our cat who was having a life threatening emergency, and very compassionate when we ultimately ended up having to put him to sleep. Thank you VCA Central Kitsap!

Just wanted to thank everyone who was on staff the night of Sept 26th. Everyone I interacted with showed compassion, caring, and were so accommodating in such an awful situation. Thank you.

The staff was super friendly and took great care of us! My dog got hurt his paw and they wrapped it up and put a little heart on his bandage. We were in and out quick with great service!

I’ve been unable to get my cat in for an appointment with our regular vet and they recommended here for urgent care. We’ve been twice recently. Our first visit went well but the second visit with Dr. Amy Joint was an outstanding veterinary experience. She ensured that I knew what they were doing and why. What my cat was experiencing and what it would feel like to him. What we need to do to get him better and what to watch out for. This is something any vet would do but they go through it quickly and in terms you don’t always understand. Dr. Joint spent an extensive amount of time going over it all with me, in terms I understood and I really appreciated that. I felt like my cat got the best care and in the 15 years we’ve consistently had cats, she’s the best vet we’ve ever seen.

The front desk is extremely rude and unprofessional and threatened to hang the phone up on me because I asked why we must wait until our dog is practically dying before we can bring them in. They have little compassion for pet owners who are already in a stressful situation. We ended up at a different clinic where they were far more professional and helpful.

DO NOT TAKE YOUR BABIES HERE (if you want them alive). The associate vet was not educated enough to help my baby and him and the women (director of the place?) who contacted me lied several times. I will be reporting this location with my documentation. My dog needed help and none of the recommended tests for her condition were done. When I received a call from the director after my first poor review and I asked her about these tests she became very defensive and dismissive. The discussion was mostly around the reason I took my baby in; because I aspirated cough medicine into her lungs and after calling my vet they asked me to check her gums, which were dark purple and swollen, and they said to take her in ASAP. When I told the director this she said, “Well did they see them??” - all she cared about is protecting their negligence and making excuses. My baby may still be alive if the vet took correct care and paid attention to the well being of my girl. Do not trust this place with your family. I wish I never went here. They truly do not care at all. They also washed her with a cheap smelling shampoo, so when I finally got her hair back it didn’t smell like my baby. Why on earth would they do this? The director and associate vet are a disgrace and do not care about animals well being. My baby died because of their ignorance and lack of care.

Says it’s a 24 hour emergency vet. Refused to see my 1 year old dog that collapsed

I generally go to a different office for my pet needs. But this place is top notch. My usual vet recommended them to me when I couldn't get an appointment. I will take my pets to them again. After a month my pet got sick again. This time cancer. They gave me the option of steroids or chemo. I opted for steroids, older dog, and he had a good remaning month. Took him in to have put down. Very compassionate and caring about both my dog and me. Got his remains back today, again very compassionate. If my usual vet isn't available I will go here again.

Thank you to the kind lady’s who helped me find a mobile veterinarian for our kitty. You we very kind and you called me back even though you knew we were unable to come see you personally. That was very selfless of both of you.

So happy with my experience! Went in for a primary care and initial visit appointment for my dog. 15 minutes behind schedule (probably because of patients like me) Dr. Joynt and her staff were incredibly thorough and patient! Received an email follow up with everything discussed. Enrolled in the senior care plan.

Had very sick cat, who hadn't eaten, had any water, or used his box in several days. Had previously called his vet, and no way to get in. Got number to this place, and they got us in on Sunday the 18th. Very caring staff, and communicated very well. though Covid protocols are still in place. The vet, whose name I cannot recall, answered all my questions, and was very patient with her time. Provided proper prescriptions, then reached out to me the next day, and spent more time answering additional questions. Well worth the drive from Shelton. Thank you all!

We actually didn't take our dog here. But we had a pregnant border collie that needed a C-section. We've already been turned down by multiple places after we were told to go there. We called them and they just had an emergency show up so they couldn't help. Amber, I don't know what her job was, but she saved the day! She put us on hold and called around and finally found a place we were able to take her. If it wasn't for her help we don't know how Maggie would have ended up. But as far as we are concerned she helped save Maggie and her 4 healthy puppies. She even took the time the next day to see if everything worked out.

We sat in a warm car (because of pandemic precautions) waiting to be seen for over four hours. We were told we would be seen soon but there were more life-threatening emergencies ahead of us. Our family cat died slowly beside our child in the car because nobody could be bothered to come out and evaluate him despite multiple calls to the facility and the worker saying they would send someone out. They then tried to cover themselves and tell us there was nothing they could have done, but they could have at least euthanized him instead of letting him suffer if that was the case (and a simple Google search says that isn’t the case).

We brought in our 8 week old Australian shepherd puppy that we just picked up from the AKC breeder located in Chehalis, Washington on June 26th 130 pm. to VCA on June 29th around 930 pm. to the emergency services for lethargy, vomiting and diarrhea. The puppy was intended to be an emotional support animal for my 16 year old daughter as she goes through cancer/chemotherapy treatments scheduled until November 2022. Arlo, my daughters puppy sadly was diagnosed (via two snap tests and blood panel) with parvo shortly after our arrival and euthenized due to progressive parvo virus. If not for VCA out little Arlo would've suffered from this terrible virus. The staff was exceptionally kind, empathetic, honest, straight forward, knowledgable, clean facility and clearly passionate about animals. They even spoke with the breeder and went over our options and potential outcome. Veterinarian Tabitha and Assistant Ashley shed a few tears with us over Arlo's condition and his short life. Even the two girls at the reception desk were amazing. We will never forget Arlo and we will never forget the amazing staff at VCA that got us through this terrible situation. Two days later we received a card in the mail from them signed with personal messages sending their condolences. I hope to pick up Arlo's ashes and footprints soon. Thank you VCA! *lastly if VCA was 'all about the money' as some people have yelped then they wouldve strung us along and treated Arlo for parvo despite an unlikely recovery, which would've cost almost $7,000.00.

VCA was highly recommended by a neighbor. I suspected my 16 year old kitty had a UTI and was able to get an appointment right away. In January Mama Kitty was examined and got immunized at another local vet. I expressed concern that she was losing a lot of weight. That vet said she was healthy and try to get her to eat wet food to gain weight. VCA's Dr. Amy Joynt sat on the floor with kitty, examined her, watched her walk and ruled out UTI with urinalysis. Then Dr. Joynt explained that kittys muscles are wasting away, probably from thyroid condition. She explained everything about elderly cats health care in detail and prescribed Gabapentin for her arthritis. I have raised cats for 70 years and fostered kittens for 2 humane societies for 5 years. I have NEVER had such an excellent vet checkup on any animal and highly recommend VCA to all my friends.

Took my dog here after she was in a dog fight. They took great care of her and they went over everything with me from the exam, plan of treatment and when she woke up from treatment. Everyone was nice and I greatly appreciated their level of care for my girl. While I see a lot of negative reviews about money, they're prices were reasonable and they focus on what needs to be done for your pet and not about the money. Highly recommend bringing your pet here for any medical care.

I’m one of those bi-polar ‘my anxiety about my dogs can’t be measured on charts’ types, and that manifests in my pestering the staff, who handled that like champs and were unflappably kind. Every person from reception to tech to the doctor were the most sympathetic understanding people in the world, and we saw Dr. Cook. I think pet owners who experience sticker shock don’t understand how expensive owning a pet is and that sometimes there isn't a clear answer. Animals do their best to mask and hide their symptoms, it’s not an easy job because test results are ambiguous, symptoms aren't definitive, there isn't always a clear answer, and then owners get frustrated that medicine isn't magic. My experience was that our vet actively tried to save me money so that I would have more financial resources for a neurologist we need to see next. I loved this practice and everyone there, my wait wasn’t long, Cecil came back out calm and not stressed. I highly recommend this practice to the Nervous Nellies like me out there, I’ll go back without hesitation.

It's pretty unfortunate that this is one of the only emergency animal hospitals in the area. This place's emergency wait time is almost always 3-4 HOURS. Not to mention they require you to stay in the parking lot while you wait. Even though they know its going to be such a long wait, you're told not to leave. My dogs just increase in their anxiety as they wait to be seen by someone. It's a parking lot, I can't just exercise my dog in it with cars coming in and out so they become restless as well as we sit and wait for hours. Its an even worse situation when its warm out. I will say everyone is really nice here. All the Vets and Tech's. I would take my business elsewhere due to the wait times if it was possible. I've had plans at other pet hospitals around town, but I still am forced to come to VCA because they're the only emergency hospital. I even tried making appointments and they're booked out for weeks sometimes.

I spoke with at least 6-7 different people including the veterinarian and no one seemed to listen to me. I told each one of them the same symptoms and they still got it all wrong. After all the tests and X-ray they had no clue what was wrong with my cat. I am surprised I even got my cat back instead of some one else’s. I am not happy with them. ☹️

Took my ten year old dog to vet today due to a sudden and unexpected seizure, he was in there for all of five minutes before they brought him back out and said there was nothing they could do within the first 24 hours of said seizure. since he has had seizures as a puppy and this was his first one in years, I was obviously concerned that they could do essentially nothing for him and that they sent us along our way. Not even three hours later of visiting the vet and having them send us home my dog had his second seizure, this one ultimately killing him. After gathering him into the car and attempting CPR on the way to the vet, there was nothing that could be done, they had overlooked him and found that he had a tumor, and that was what was causing the seizures that he had. if they had taken the time to look during the first visit they would have seen that. but I guess it takes your animal dying in order to get them checked out. So my dog of ten years is dead because they "couldn't do anything within the first 24 hours". Seriously reconsider taking your animal here for serious health issues, you probably wont be taken seriously and just sent home with a hefty bill and an even worse off pet.

Our dog started freaking out and pawing at his face. He was gagging and drooling like mad. We couldn't see anything and panicked. We drive like mad to VCA (the only ER vet that wasn't at capacity). We got here and they took him back. 5 minutes later they came out with him and this stick that was stuck in the back of his throat. They took it out and didn't even charge us. Absolutely wonderful.

This is the worst vet I have ever taken my dog to. They were Soo in a hurry to take my money or euthanize my dog but come to find out 6 hrs later they are just starting the procedure I will never return to this place

VCA Central Kitsap Animal Hospital is a great emergency vet for after-hours. They are always extremely nice and helpful, provide benefits and concerns with any procedures or tests they recommend, and routinely recommend against some of the options they provided that may have not been necessary yet. The staff is always very sweet to our dog and make him feel as comfortable as they possibly can. He likes VCA more than his normal vet!