Richmond Animal Hospital Richmond, Washington

Used to be a good place but has gone downhill really fast. 9/10 times I called, I was put on hold. 9/10 times I arrived on time, I had to wait in my car for extra 30 minutes or more. 9/10 times I paid, I got surprised by random fees. I believe the vets here are still very professional and friendly. But their policies and administration work have definitely made me look for vet somewhere else.

These guys know my guy Luca pretty well, they have been great for him over the years

Everyone I've met here has been pleasant and helpful except for one woman who works the front. Doesn't matter much since she's not a vet fixing up our pets, don't let her condescending attitude scare you off, the actual vets are all good.

Scammed me for a check up that didn’t even found the problem with my cat. My cat got sick and asked for help, they did bunch of test on him without notifying me of the price, it costed $1200 for them not figure anything wrong with him. If I handout asked the doctor about the next test they do on him, it would have costed over $1700. In the end my cat recovered by himself but they didn’t’ follow up nor figure our what was wrong with him.

They got our cat in for an eye infection when our regular vet couldn't. They treated him quickly and with great care. We recently moved to the area and they will be our new vet.

I’ve been helped by this vet countless times for my now 3 kitties/ cat. They’re always there for me even in very tough situations and are always compassionate and extremely helpful. I couldn’t thank them enough for everything they’ve done for my family and fur babies. Dr Tso helped Buddy numerous times with situations such as lily poisoning, G.I infections, and stomach ulcers and as well as my other two kittens Coco and Mycroft with their infections such as giardia and ringworm. I feel like I call this vet so often yet I always leave very happy and relaxed whenever I feel there’s a problem. They always have trained and helpful staff to fix or at least create a solution to the problems at hand. I especially want to thank Moe, Manda , Michelle, Dr.Tso and Dr. Mak as well as many other staff members that I either didn’t get their name or I have forgotten (sorry my memory has been awful lately). I cannot recommend this vet enough and it’s truly a treasure in Richmond. Thank you RAH!

Excellent care for our kitty. Very caring staff.

I love this place. Every time I drop off my babies (2 toy poodles) I can tell the staff love them and care for them they way I would. Going to the vet is usually not fun so it makes me feel better knowing how well they are cared for. Both of my poodles get their shots, surgery and grooming here. Along with anything else that unfortunately comes up. I think my dogs know the staff better than some of my friends. Haha! Until I can bubble wrap my babies I will keep RAH on speed dial. Thank you for taking care of my babies!!!

i don't recommend taking your sheltie there. they really damaged my dog's coat in an attempt to make him cooler for the summer but really damage his coat. they really messed up his bottom area and made it super patchy and grey and it was not smooth at all. if you have a sheltie do not take him here, i recommend christine's grooming salon as they make much much cleaner cuts. they also left a mat behind his ear, and pulled out another mat causing his ear to bleed and they told us they sutured him. i really don't recommend :( the service was good tho, very nice lady but really bad outcome.

They do a good job with all my fur babies thank you

Not a very pleasant visit last time. I didn't ask for nail clipping but they did it and my cat was bleeding. They cleaned the ears of my cat and end up touching the eye nerves of my cat. He ends up having one large one small pupils for months without cure. He also got 3 shots on the visit. One is antibiotic to cure the acne, one is rabies, another one some other preventive shot. that's insane to have so many shots all at once. I asked the vet and the doctor said it's fine but later on i read about over-vaccine can cause cancer on pets. I will not take my cat to this hospital again.

We have taken our pudd here for years. Z is always in great hands at the RAH. Really great pet care and customer service. It’s a bit of a pain with covid right now. But it’ll get back to better when restrictions lift.

My grandparents, parents, myself, and now, my kids have been taking our pets here, and we all greatly appreciate the phenomenal service and the kindness of the staff & doctors. I've had some of the happiest, and some of the saddest times of my life at RAH; whether it's our puppies & kittens very first inoculations, or when they have providing our loved ones with palliative care, the love and respect they showed was second to none. Thank you RAH!

I understand they clinic is super busy during this pandemic time especially on a Saturday. However when I called and told them that I had -an emergency my bird is dying and needed assistance right away. They still put me on hold on the phone for 15 mins. And unfortunately due to this, my bird has past away, he wasn’t able to get help right away.

If there was an option to give zero stars I would!! I am glad we found a better vet that seems to care for your pet, and not see your loved ones as a cash cow!!

Good service. This is my first time visit the clinic, Dr. Michael schaufele is very professional and knowledgeable, he gave us useful information and feedbacks for our westie. lucky she got a small problem after examination.all staffs keep busy but nice and caring our dog, thanks you so much.

Dr. Ferrer is the best. Our precious cat was sick and the hospital doesn't normally make last minute emergency appointments on the weekend since they are often already at capacity but Dr. Ferrer somehow made it work and we are forever grateful. Amazing veterinary and amazing hospital.

Good Service！They take good care of my puppy！and the price is reasonable，all staff are very nice！

Great doctor and staff! They're all very responsive, warm, and welcoming. It was our first time here and we had a great experience. They're very patient answering all our questions and attending to our concerns. You can tell they're passionate in what they do and took care of our baby very well. They also gave us a welcome package with essentials for our new dog and for being there for the first time. :) Dr. Mak gave us a lot of information, so we could take care of our dog better and make an informed decision. We didn't feel pressured to avail their services at all and they charge at a reasonable price. I could tell they have a lot of clients, which I thought would affect the quality of service they provide, but it was definitely not the case. Their telephone line can be busy though, and may need few attempts to get an answer. Overall, we're happy that we brought our baby Teddy here. It feels reassuring having professional people, like the staff here at Richmond Animal Hospital, who can look after our dog and help keep them healthy. Thank you all so much.

Couldn’t believe how professional and COVID friendly our first visit was, super happy.

Very impressive that they even invest on iPad facetime live calls during the vet consolation while pet parents are not allowed to meet vet with the pet under the current pandemic situation. They are very professional and attention to detail to your pets as usual, and always provide you the best of advice. Highly recommended!

Poor quality, not professional, not reliable, and not responsive - These are my descriptions of this clinic. Not only did they give double vaccination to my dog (despite having repeated told them my dog had already been vaccinated) but also they lied in front of my face saying they did not vaccinate my dog, yet they had the audacity to charge me for the double vaccination which led to a four-day diarrhea for my dog. Moreover, their level of service is unbelievable bad. The vet never bothered calling me for a consultation after a checkup (despite charging me $50 for it). The positive reviews are mostly paid bots.

Just want to give a huge thanks to Richmond Animal Hospital, our cat Izzy was really sick one Saturday night, because Richmond Hospital was closed on a Sunday we use a Prominent (not for profit) Richmond vet, we paid around $1100 .Izzy was still sick and not eating 5 days later we thought it better to go back to the same vet that did all the tests'. I was shocked when they said they were too busy to squeeze Izzy in!!! they did say Izzy should get into a vets asap. We called Richmond Animal Hospital and explained the situation, not only did they get us in right away, but they also contacted this other vet and obtained all Izzy's results. Richmond Animal Hospital obviously know what they are doing because Izzy is back eating and well on the way to recovery. One thing I forgot to mention, we didn't spend anywhere near the amount we did with first vet, yet Richmond Animal Hospital texted and e-mail a few days later asking how Izzy was, we didn't hear anything from the first vet. I'm giving Richmond Animal Hospital a 12 out of 10.

Lack of customer service played a big part in why I changed vets. My kitten got explosive diarrhea after swapping to their kitten recommended diet, when I inquired for some assistance I never even got a response back. Not even an acknowledgement letting me know they are aware and will be in touch, just absolutely NOTHING! something would've been better than nothing. When I tried to give them a call, immediately they ask if you can be put on hold but I find it odd they do not ask why youre calling BEFORE they put you on hold? wouldn't it make more sense to do so , so you know the severity of the patients situation?? but that's beyond my control I guess. I end up being on a hold for approx 20 minutes before hanging up and calling another vet. THey had called me back but due to work I could not respond. By the time I was off work, they were off work and they never even once responded to my email in regards to this. at this point I'm kind of offended almost because, this is my baby and I'm sure all pet owners can relate but i trusted this place and i had alot of respect for RAH but this just made me feel like I was just another patient with a number. It's been nearly a week and still no acknowledgement. I'm not sure if this is due to my new vet calling for documents and now RAH doesnt think they need to respond because "i went somewhere else anyways" then thats pretty unbelievable. Originally I came here with issues in regards to my kitten's stools which I honestly got little to no help from anyone here it seems. As of today she has no more issues with her stools, no more diarrhea either with little to no help from this hospital tbh. I'm sure they work for a lot of you guys so please do not stop going here but they just did not work for us, which is a shame. I am well aware of their ridiculous hold times over phone which I never minded at all because as I said, I respected this place. But when your food causes my kitten explosive diarrhea over the course of 4/5 days, and you do not respond then yes this was my last straw.

I’m very happy with the whole experience. Our doctor was very knowledgeable and caring. The front staff was very friendly and efficient

I normally take my dog to Seafair Animal Hospital (also excellent), but they weren't open yet, and I had an emergency with my senior dog. I went to Richmond Animal Hospital, and I was absolutely blown away by their service and by the obvious care and attention they gave my beloved family member! Once I took my dog home, I received THREE follow-up calls from the vet that week, checking to see how things were going. I will continue my dog's care at RAH since I know he will receive the absolute best care there for his condition. Thank you RAH!

In and out quickly. Very efficient and the staff seem to care and have fun with what they do.

We were nervous sending our cat in for neutering. We are first time pet and cat owners. We were worried more about how he would be outside of home and his recovery. From the first call into Richmond Animal Hospital, I knew we would be good. Thank you for the warmth, welcome and caring. The follow up call on Monday after our cat’s surgery on the Friday prior was unexpected and a wonderful surprise. Thank you for doing a wonderful job!

Excelent service, very professional and frendly. My senior dog is very happy went he see me to drive to the Vet office. Thanks Richmond Animal Hospital for be kness, humane, professional and frendly treatment.

After visiting the clinic, I got an email asking if there was anything they could do to improve their service and this was my response: You couldn’t ... as a first time client everything was up to my expectations and more . The phone staff were kind l, compassionate and accommodating. The check in clerk was friendly and engaging . Dr. Ubi was patient , understanding and very approachable over the phone and very knowledgeable. He came up with an initial diagnosis, a possible plan moving forward and was not pushy at all allowing me to make an informed decision based on his recommendations. He made himself completely available to any of my questions and concerns .I am very happy this far and will be a repeat client . Also it should be noted they have great COVID protocols , unfortunately you can’t go into the office or accompany your pet, and this totally makes sense . Communication with the vet occurs by phone and they are very prompt to contact you and discuss your individual circumstances. They also minimize contact with you outside and use their own leashes . I think it’s great and keeps everyone safe .