Capital City Grooming & Supply Olympia, Washington

What people say about this business is true. The grooming is good, but the lady at the front desk is terribly rude. I called to schedule an appt and she told me that they are not taking new customers. We are not a new customer, but she couldn't find our name in the system. She was so rude and she was disgustingly chewing the whole time which was gross. She said we were 'new' and couldn't come back, so we won't. You can get better customer service elsewhere, I promise.

You sure you able to walk in and sit down eat your tacos seniors over 50 get a free drink

Good nail care. Clean and brushed.Going rate around town, it seems... polite to the pets...and humans.

I took my cat in there just to get her nails trimmed and it only took a couple minutes ! Will definitely bring my cat back here

Love taking my pups there

Our corgi goes in for her nail trimming. They are so great, as my dog wont hold still, for me to do it. We've also got her groomed there a few times. Never a disappointment in the quality of service or care of the loved fur babies. Highly recommend this groomer!!!

Good service but more brushing would be better.

My dog ran through a muddy pond emerging smelly and dirty. The woman at Capital City Groomers took her that morning and somehow fit my dog into her busy schedule. I am forever grateful!

I live these girls they are amazing

First time my dog been at any place for a grooming. I know that he gave them a hand full. The bathing part and nails are very hard for me to do. .. But I was glad to see the outcome. Well go back

We have taken our dogs to Carol for 14 years. She is kind, gentle, and the dogs always look great!

10/10 would not recommend. Poor customer service, every time I tried to call the front desk the lady was completely rude. I would ask an estimate of when my cat would be done and she would give me one answer and it was “I don’t know”. My cat had a 12:00 appointment and wasn’t done until 5 pm. There’s no reason it should take 5 hours for my cat to get groomed. And they did the opposite of what I wanted for my cat. I wanted her belly trimmed because she is long haired and they completely shaved her stomach. I’m so disappointed. Never again will I take my cat there.

Tried to call in about getting my dog groomed, I could hear the lady in the background being snarky and extremely rude when I was simply asking about making an appointment. Totally unnecessary to be so rude when it was a simple question.

The grooming itself is not bad. However, every single time I have called, the woman on the phone is rude and inconvenienced. I was a customer there for almost three years and it never got better. Their appointment system is pointless. I dropped my dog off at the scheduled time and never once could they give an estimate about when she would be finished. On average, she would be there for 5 hours. At its worst, it took them over 7 hour and 3 of my phone calls later to finish. I just personally have not had that experience at previous groomers. On top of all that, everything online says they close at 6, but they now close at 5. The rude woman at the front desk waited until 4:35 to call and tell me they close at 5pm. Needless to say, I am no longer a customer.

I take my dog for nail trims. They are fast and kind so she's happy going there. Reasonable charge so remember and tip especially on a busy saturday!

My cat was not cooperative and a real pain in the butt but they were still kind/professional while taking care of him. We missed the phone call, accidentally inconvenience them, and they still held onto professionalism. They were going to take $20 off because they weren’t able to finish some of his grooming but we gave them the full price because of how amazing they were today. Thank you so much and I’m so sorry he was a pain.

One star only because zero isn't an option. We took our German Shepherd here for grooming (trim, shampoo, brush out, and nail grinding) after a camping trip. Unfortunately, we just picked up our dog and he was just shampooed and somewhat dried. He has a quarter sized chunk of fur missing from his tail (and for GSDs, their tail is one of their most majestic features). His nails are uneven. He's shedding like crazy, which leads us to believe he was barely touched. The staff was offensive and insisted we take a number for an obedience trainer because he was "unruly." He's a 95 pound puppy, so he's clumsy and the space is very cramped and tight. They insisted that he was baring his teeth which is hard to believe because we have invested countless hours and money into training him well. We were lectured on how to "properly" treat train him, as if we have no clue. They were pulling on his leash really harshly as they took him back, which should have been our first warning sign. There's no clear sign that there is a spot for the dogs to go potty and he was very distressed as he was turned back over to us. Overall, I'm offended at their "customer service" and accusations that I haven't properly trained my dog. They never called during his grooming appointment to say that he was having a hard time and they knew he was a larger breed upon taking the appointment. I'm pretty upset that we just spent money that likely won't get refunded if I were to contact them. Our dog has never been skittish or upset, but he is obviously very upset after his appointment here. We will never be back.

Close to where I need to be, good service, easy booking and my dogs look great. Best of all it's pretty affordable!

Carol is awesome! Sherman, our Standard Poodle, received a wonderful cut! His old groomer closed shop and he was WAY overdue and matted. So it was decided he needed get shaved and start over with hair growth. Carol took her time with him; no nicks, no cuts - hair is all even & smooth. Sherm seems to feel much better; no more itching from the knots pulling on his skin. Generally Sherman is timid and skittish with new people and new places, however he was surprisingly calm and didn't hesitate for a second to let Carol pet or touch him. We're looking forward to his next visit.

Only the best!! Only place i will take my dogs..????Melinda is great!

The service was nice, and the price was very affordable for trimming dog's toenails.

I take Ruby here to get her toenails done. She won't let me do them myself, she screams bloody murder but the ladies at this place can handle her just fine!

Brandon did an amazing job on my dog!

We have been going there for several years now and are very happy how they bathe and groom are dogs. We will continue going back there as long as we have dogs that need to be groomed.

Quick in and out for nail trim. Good prices.

I highly recommend this place.

This place is Fabulous. They are really great with your pet. I highly recommend Capital City Grooming.

Good price. Got in fast.

My brother and I were passing through Olympia, we pulled off to let our dogs run around at Capital Lake. My brothers dog decided to hop into the lake and ended up covered in smelly lake water and algae. We were recommended by the pet hospital to go get him bathed ASAP so he didn’t lick off any lingering algae. Since we were just passing through and had somewhere to be, I called around to several groomers to see if anyone could get us in right then for a bath. Capital City Grooming were able to get us in and out in 20 minutes and we were back on the road! Thank you all so much, we really appreciate it!

Gone here for years dog each dog treated great! Friendly caring informative staff.