Queensborough Veterinary Hospital New Westminster, Washington

Today was our first visit with our puppy and what a great experience! Not only did she love Dr. Clark, but as soon as he came in the room he sat on the floor with her to make her comfortable (she loved him right away!). He was full of insight and tips as to how to take care of our little one. The staff were also fantastic from the very first interaction, very pleasant and helpful on the phone. Everything was amazing from start to finish, we can’t wait to go back!

The staff knows how to keep my dog from being anxious. They are very friendly, accomodating and helpful. My dog loves Dr. John. So glad we changed our vet.

My review is on my experience with their employee/vet tech, Joelle. Throughout our interaction, Joelle has been very unprofessional and extremely disrespectful in the way she communicated with us. Prior to today's check up, Joelle had provided information for us via voicemail and email in regards to my precious dog. In the email, she ended it with: "would hate for you to be left in a situation where you might lose not only the puppies, but her as well." This condescending and fear based antics was uncalled for and appalling. Regardless, my wife and I still listened and read the information and made a decision based on what we are comfortable with. This decision was not what Joelle had recommended which still lead to a healthy result. However, in today's check up she came in the room and RAGED at me. She walked in, did not greet me or my dog, literally raised her voice and repeatily scolded me with hurtful words that made me felt as if I did not care or love for my precious family member. On top of that, Joelle's aggressive and threatening behaviour scared my poor dog. I had to ask and repeat my request politely three times before she stop and moved on to the check up. I do understand that everyone in the vet industry cares for animals very much and that they have our pets best interest in mind based on the knowledge they have. But this does not mean that Joelle's rude, aggressive and condescending behaviour is acceptable. This review is about Joelle's unprofessionalism and how she handled me as a customer. My wife and I believe that no one should experience that amount of rage, scolding, and hurt that Joelle has caused. I was very hurt after the visit and I hope to share my experience so other people will know what to expect if you were to get Joelle at the vet. The vet was apologetic for Joelle's behaviour and also said that her scolding was overboard as she raised her voice so loudly that it was heard throughout the clinic. I do appreciate the vet and Tracie as they were amazing despite my encounter with Joelle.

I cannot express how happy we are to have brought our dog to this clinic. After having bad experiences at two clinics we finally found honest and kind people at this clinic. We are always treated fairly, not lied to and our dog is so comfortable. Our dog is a fearful and reactive dog and they know how to handle him so well. Cannot say enough beautiful things about them.

Great place, Dr. Clark is the best! Staff are great and caring

Super helpful, caring and affordable. Very positive vet experience. 100%

We had a great experience for our kitten's first vet check up and vaccinations. And our follow-up appointment for her booster shots was also great. Though there are vets closer to us, we will continue taking our cat to Queensborough Veterinary clinic. There are also separate doors, reception areas and exam rooms for dogs and cats. Update: Kitten was spayed here recently and the process and precautions once she was back home was well explained by Registered Vet Tech, Joelle. Kitten was comfortable and relaxed upon arrival and I received a call once she was in recovery.

Nice to have such a great place for pet care so close to home. Lovely, gentle, caring ????‍⬛????????

I am so happy we found Queensborough Vet Hospital. Everyone that works there is so amazing. We've had 3 different vets in the last year who have seen our cat Gizmo and that's the only thing I wish was more consistent. However, every single one has been friendly, attentive and incredibly helpful. I highly recommend this vet to anyone especially in the Burnaby/New West area

I'd give less than a 1 star if I could. If you have a cat please go elsewhere. They know nothing about cats.

I feel so fortunate to have Dr. John Clarke as my dog's vet. My dog is a new rescue with couple of health issues. Dr.Clarke examined my dog and prescribed us medication. He even called personally to check up on my dog's recovery after 10 days then after 20 days. Dr.Clarke truly cares about his furry patients! I find him very reliable and professional. I highly recommend him as a vet.

We tried this clinic after moving to the area from another province, and having two not-great experiences at another local clinic. The care we’ve received for our senior dog has been beyond phenomenal. Thank you Queensborough Vet for being so kind, honest, and caring. We wouldn’t go anywhere else!!

Doctor Clark, previously owner of the best of Georgia Straight (multiple years) clinic, Granville Island Veterinary Hospital, is now at Queensborough making what was already an amazing little clinic one that I would recommend no matter where you live. Doctor Clark has cared for many of my animals over the years and he’s highly knowledgeable, genuinely cares about the animals, and has helped me through numerous surgeries etc. The clinic staff (Tracie is the best!) are all caring and you don’t feel like you are rushed out for the next appointment. Thank you for all you do! A hidden gem of a clinic.

My puppy was swarmed by bees while playing outside. They got me an appointment right away I was in and out within 15 minutes. The swelling on her nose went down right away and she was completely fine the next day. The price was very reasonable as well. 10/10 recommend.

Thank you Queensborough Vet! Our dog was bit by another dog, and we called and we were able to bring our dog in right away to be looked at. The staff were very friendly and did an amazing job taking care of my dog. Thank you for seeing and treating him so quickly!

Dr. Clark is amazing! His enthusiasm and care for our pets is incredible. Best vet ever! Thank you so much for everything!

Very professional and polite and have the utmost care for your animal. What more do we need?

Having moved to BC recently, I was really happy to find this veterinarian. Was in touch with Tracie through emails and met Debbie at the clinic. Both are lovely - an insight into the wonderful people they are. Dr. John Clark was very kind and knowledgeable. He really gives tips about your pets general well-being and handles them with so much care. Thank you guys, you are all doing a wonderful job. Keep it up!

This veterinary hospital takes good care of cats and dogs not only physically, but in a way that considers their emotional well being as well. They've also been great advocates for science based training and behaviour meds for pets that are struggling with different levels of anxiety. They've been great to work with personally with our own dogs but also in collaboration with mutual clientele. Highly recommend them!

Very impressed with this vet and the staff here.

Great, caring and professional staff

Really good attention, lovely place and amazing professionals. My doggie WiFi was so happy with the treatment

I was so impressed with Queensborough Vet! I was traveling through the city when my little beagle Nimbus needed help. They were able to book him in day of request despite not being an existing client and the service was amazing. The staff and vet were incredibly kind and professional. They made Nimbus feel safe and spoiled! An awesome experience. Thank you!

I’ve taken my dog here numerous times and they always take such great care of her. She has been treated by different doctors here and they have all been very patient and answered all my questions thoroughly. I especially want to mention that Tracie, who works at the front, is exceptional. She is so kind and you can tell she genuinely cares about your pet’s wellbeing. This clinic is a bit more expensive than the one I used to go to but I feel the extra cost is well worth it so I will continue to bring my dog here.

All the staff at Queensborough Vet are super friendly and knowledgeable. They also play and interact with my dog so I know he’s in good hands with them. My dog is generally quite anxious and they know just how to handle him properly to try and keep the vet experience as enjoyable as they can for him. Overall, I would highly recommend them to anyone looking for exceptional care for their fur babies!

Very kind and helpful staff :)

Queensborough animal hospital is by far the best! I took my pup for the first time after reading the reviews and I have never been happier. Staff is super friendly and they care about your pet so much. They even call you, email you to check up on your pup the next day. How great is that?! Not only that, Tracie came from home to give my boy Romeo medicine after the vaccine because Romeo was in pain. Kaneycia is so awesome too. I highly recommend this place. I do not have enough words to thank them for the amazing service they provide to their clients.

Great Vet! We first came across this place when they were promoting themselves at a dog event in Nee Westminster. We won a “free exam” coupon at their booth and decided to use it since our puppy was going to get neutered soon after. The doctor gave us an estimate and what to expect for the neutering surgery. Their receptionist Tracie is very helpful and very caring towards pets. They are very prompt with their email responses. Anytime you have a concern about your pet, they will email or call you back ASAP. Their doctor, Dr. Kwan is very kind and professional. She took good care of our puppy during his visits and also referred us to the right places when our puppy got sick. We had a really good experience with this place and ultimately decided to make this our home vet.

We have a puppy and a senior cat - both have been treated with great care and attention at Queensborough vet! We've had previous vets that felt transactional, racing to get us out the door. But with Queensborough, we have never felt more heard! They take time to talk with you. It is great to feel like your vet actually cares about your pets. Our dog had many allergies and they finally helped us get her digestive system and itchyness on track. Our first visit there, they checked our puppy outside, which made her feel so much more at ease. And they had to extract urine from her bladder, and our pup didn't even notice it was happening! Their low-stress efforts make all the difference. Thank you Queensborough Vet!

Friendly staff and super accommodating