VCA Ocean Beach Animal Hospital Longview, Washington

We have used VCA for our vet care since 2017. They have been very thorough and prompt to take care of our senior dogs needs. I've enjoyed the check up phone calls when my dog was seen, their mail order pharmacy and keeping her up to date on vaccines and faxing of records to the dog daycare/boarding. Unfortunately, my dog recently started not being her usual self and despite having a normal exam our vet, Dr. Amata listened to our concerns and offered extra testing. We eventually came to the sad diagnosis of cancer that had already spread. She was started on pain medicine to keep her comfortable and Dr. Amata was very thoughtful, kind and patient giving us the news and preparing us for the days ahead. We very much appreciate this vet for taking the time with us to help our pet.

Where do I start? I guess first and foremost this clinic does everything in their power not to do their job which is treating animals. I pay $85 a month for services that I have to be on a waiting list for my animal to be seen......urgent or not. They don't care about getting your animal in, doing anything to help your animal, or simply doing the right thing. For example.......I called to see if I could get my pug in for an allergic reaction that was life threatening. I was told to call the next morning and see if they had an opening during the next day. Ended up going to the ER a couple hours later because my dog was having trouble breathing. This scenario has now happened twice. They gladly take my monthly payment but when it comes time to help my dog they fail. Absolutely waste of money and not to mention the care they take handling my dog is terrible and unprofessional. DO NOT GO TO THIS CLINIC IF YOU LOVE YOUR PET AND/OR LIKE GETTING YOUR MONEYS WORTH OUT OF WHAT YOU PAY FOR!!!!! Absolutely disgusted with this clinic. Total ER cost of $1200 that could've been avoided if they helped my animal.

We were booked an appointment for our cat who we do not know if she has health issues serious or not, the appointment was a month out. We were called back same day to cancel our appointment due to "covid restrictions". I am EXTREMELY DISAPPOINTED. The clerk was extremely rude in the call back as well. How are we supposed to know if the situation is serious or not if we can't even get an appointment anywhere? What restrictions could there possibly be that's preventing you from taking new patients? I can't get my cat in for health issues but someone can get their dog in for a nose job. Disgusting customer service. We were told to call back in 4 months? So you can take a current patient for any reason, but can't take someone new because of "covid restrictions"? What difference does it even make if a patient is new or not, I can understand being overstaffed or booked out, but don't ever tell someone you can get us in for an appointment a month out which is already a long time for something like this, and then call us back with a terrible reason such as "covid restrictions". I know it takes longer to do special cleanings, but the fact that you can give away our appointment just because we are new clients, is absolutely disgusting.

Very responsive & compassionate, really cared for my Fozzie Bear.

I love this team. Dr. Sullivan is really the best. Took my french bulldog in for a spay and a nose job and i was so scared her nose was going to not be as pretty as it was but it was even cuter. Healed great and i am so impressed. Wont take my dogs anywhere else. Love them

The Vet himself is a very nice man he called me while my Little one was in there office. He asked me lots of ?s about him and spoke to me in detail on everything that may or may not happen and different ways to keep him healthy VERY POLITE and Respectful. Everyone I spoke to was really sweet AND KIND and loved my little guy, BUUUUUUT The ONE women at the desk that I spoke to about my bill was rude and so disrespectful all because I was quoted on my estimate WRONG and when I asked WHY??? (yes I was Frustrated) but I was still polite and she was so mean and rude and Just a very unpleasant person. Joy is an amazing women and helped me with all my issues and conserns very satisfying to know there is such a sweet women is there to help whenever I call Thank you so much Joy!!!

Claims no room for new patients. We are returning clients. I have an urgent animal matter and have been turned away.

I would like to give a big thank you to the compassionate empathetic ladies from my morning call speaking with Tina, Joy and Lynette. These ladies made an emotional day a little easier. From the moment I made the call I am sure not every Vet tech wants to talk to a crying individual on the other end of the phone but from the very start of the call, she assisted me with a very caring voice I so desperately needed to hear at that moment to make arrangements for the cremation of my 14 year old dog Rocky. To arriving and calling to speak with Joy who also spoke with such Care in her voice to assist me with the final arrangements for dropping my Dog off and to Lynette for coming out and picking up Rocky from me as if he were your own. I appreciate this Vet Team so much. Thank you for making today just a little easier.

Their a great vet and animal hospital I took my 14 year old little dog that I've had since she was a baby puppy their for a check up for the second time shes been healthy her whole life she just needed to see the doctor because of getting older they checked everything more than I asked. The first time I liked/loved the animal hospital just didn't care for the specific vet but the vet I got the second time she was great and wonderful. Over all their a great vet and animal hospital to take your pet to they take their time and patience with you and your pet.

They are always very good with my pets.

Caring medical team and staff.

They are super clean and the staff is very friendly and knowledgeable. We've been taking our little guy there for 5 years.

Kind vet staff and excellent service

VCA has taken care of all of my fur babies for many years. They love animals and treat them like family! I will never go anywhere else...

Very kind and compassionate staff who helped us say Goodbye to our Garfield Kitty.

They were extremely helpful and kind. I would recommend these guys to anyone!

Very friendly . Been going here with our three dogs for over two years. The doctors seem very knowledgeable and careing. They try there best to make sure you and your pet are taken care of .

Gave my cat the most awesome care. They truly do care about the pets and owners.

Couldnt even see my cat who had a badly infected wound

While I have no quarrel with the care my dog received at VCA, I have a huge complaint about the extremely high cost of their services compared to other local vets. I suspect part of the problem is the high number of support staff working there. I once counted 6 people working at the front desk and it still took me about 15 minutes to check out because each person had a unique task regarding my bill. It was too much. I finally found another local vet with competent, friendly care and affordable prices. The vets and support staff are great and, believe it or not, they only need one person at their front desk.

We have been clients there for over 34 years, and love the people and their experience and knowledge. They make us feel like part of the family. I just got home with our dog, after the vet and techs stayed after hours to x-ray her leg. I would highly recommend them!

I have been going there for a couple of years and they have been extremely helpful in helping me take care of my precious little love ones. They are very caring, understanding, knowledgeable and work with you. The place is very clean and the people very pleasant and friendly. I trust them with my animals. I highly recommend them.

Good people always real nice and send reminders for our babies ...love the staff

My wife brought our puppy lab in today for her first check up, shots and spay pre-op blood test. Everyone there was so nice and helpful. They were wonderful with our big puppy who is a little weary of strangers. I would highly recommend this place to anyone who loves their pets.

Very friendly staff. Great service. Luna is always happy to see everyone.

They have wonderful Veterinary and caring worker. They care about your pets

I can not believe some where would charge for you to be with their pet when they are put down. Like the process isn’t already hard enough they slap an extra charge on there for you unconditionally loving your animal and wanting to be there for them as they pass so they aren’t alone. TERRIBLE!

I have always had the best experience there

Very professional and worked us in on a Saturday.

Ladies that work here are awesome and vets are so nice!!