VCA Meadow Hills South Animal Hospital Kennewick, Washington

First time I ever came here was to take my sisters cat for a check up. The second was for my pup that was sick. Have always been given good advice about the care of my dog. …

I went for a vet check for my puppy. Very friendly and fast service. Plus i was treated with complimentary items free food dewormer and some... Loved the service

The front-end staff is friendly, professional, and helpful. They are prompt with answering questions concerning appointments and services offered. The prices are high here, and I felt pressured into getting my dog's teeth cleaned when I was there for vaccines and allergies. It made me feel like the focus of why I visited was being overlooked to sell the dental cleaning for my dog. Also, they made it sound like they might even have to pull teeth. I have had my dogs' teeth checked at my other vet's office, and they have never mentioned her needing her teeth cleaned yet as the dog is two years old. I don't have confidence in diagnosis from this clinic, and I cannot recommend them. I recommend doing your homework before visiting here and always get a second opinion. Overall, the allergy shot did help my dog's skin issues, and she is doing a lot better.

This team is made of heroes. My cat has had many complicated urinary issues and this team has been with me since day 1. They've made sure he's gotten all the best care and are always willing to take a phone call to give advice. They walked me through everything and provided me all of the paperwork to explain it. I was worried about my cat handling a long roadtrip, they met with me car side and got him medication and offered free trial size products for anti-stress. Even now living across the country they've consulted me on the phone about what to do during my cat's urinary infection flare-up. They're all so nice and caring. The best vet I've been to in the area.

After years of going to this vet - our 12 year old dog could not be seen for her possible broken leg and then when all the emergency vets in the area tell us we will have to wait 3-5 hours! Still will not see us and the secretary decides to take it upon herself to call the emergency vet and is told 1-2 hours which obviously was some sort of courtesy time for her! WOW! Not only do they not help their clients but then call their owners a liar! HORRIBLE! APPARENTLY ONLY IN IT FOR THE MONEY - obviously don’t care about animals! Don’t take your pets here if you actually need help! Disgusting!

I took my pet here last friday was told about the care club for puppies. Was told all I had to pay was $49.99 and the $50.99 monthly. as I was leaving I got notification that my card had been charged the $49.99 plus the $50.99 contacted them and was told it was supposed to come out 24 hrs late . I said fine whatever I am now covered for march. I get another notification this morning I have been charged another $50.99 . Called still waiting on a call back the lady was rude this morning. I was never told about the second charge 24hrs late .

I Love This Place.. Everyone There Treats My Lil Pup Lobo So Good.. I Love How Dr. Bower Explains Everything And Answers All My Questions And Concerns.. Would Recommend ????

So nice and really take care of my dog. He had an ear infection and they got him in, they took care of him and even text me later to see how he was doing. He actually likes going and I like taking him. Thank you

These people saved me!!! I had been waiting in my car for 1.5 hrs- at my OLD vest ( no names) and had just the nite before had an emergency w/my aging car. I called VCA and they said “ come on over now; we’ll work her in”???????? Thank you so much for the caring response to my needs. Hard times right now.

My experiences here have always been friendly, competent and efficient. I receive clear communication about my pets health throughout my pets visit. I get a chance to have one on one phone time with both the vet and vet techs. I feel my pet is taken care of and can get in quickly! Don't listen to people about prices. Prices are fair. Pets cost money. Keep a savings account for them... They deserve it. ????‍♀️ PS I have two Boston Terriers. Lovable lugs. ❤

Have switched to this vet because it’s the only one I trust around here to take good care of my pets. However, my pet’s recent assessment says Neoplasia, which was not something discussed with me at any point during my visit today. She came in for a UTI, so I feel if there’s concern for tumors out of an unrelated examination, then I should know about it.

The worst experiences I have ever had at a vet. Terrible unfriendly staff that couldn’t be bothered to help us. Also openly talked about up-charges to clients accounts with me standing right there. Complaining about clients as well. Don’t waste your money.

I love and trust VCA Meadow Hills South Animal Hospital. Our experiences have been many with VCA some with great outcomes, and some with devastating outcomes not VCA's fault. My husband and I have a 13 year old Labradoodle who in January of 2017 was diagnosed with Mast cell Cancer which VCA diagnosed. We opted to work with WSU Vet and VCA together as our dog underwent Chemotherapy. Today Dr. Lyle is in contact with WSU so our beautiful Sophie gets the best most comprehensive care. Then in March 2017 our 6 1/2 year old Labradoodle got very sick very quickly....Working with VCA we received the heart breaking news of the most aggressive type of lymphoma cancer....took him to WSU Vet as well. After many tests they confirmed what VCA stated and prepared us to loose him within 4 months. VCA was with us each step of the way. We now have 2 Labradoodle puppies and trust VCA with their wellness. My daughter and her husband also trust them to care for their Goldendoodle. VCA Hills Also has great hours for those of us with busy schedules and working long hours making it very easy to get in. When accidents/concerns happen when you belong to their CareClub you can call and speak to someone no matter what time it is and get help. Best care we have ever had for our animals!

Its been 6 days since leaving a message for Vet regarding rx clarification for my seizure dog, even sent email with my concern, as of today no word! Apparently pets are not a priority. What a 1st impression!

I wish there were more stars to give, because they deserve it. Best vet we've ever been to. Friendly, helpful and caring, I can't sing their praises enough. Not only do they make you feel welcome, they make your pet feel safe and loved. Our cat, Milo, is afraid of everyone except us and the staff of Meadow Hills. We had our appointment today and he's letting them pack him around on their hip like it's no big deal. I think my favorite part of the visit is that you're dealing with people who really CARE about animals and know how much your pet means to you. You guys are the best!

I went to purchase some prescription cat food and I'm already dealing with a sick animal, the front desk older woman was first of all unfriendly and uninviting, getting way too technical about everything regarding the prescription and etc. …

When my dog was experiencing eye irritation, I brought him in and was pleased with the experience. They allowed me to accompany him to the exam room, showed me what they were looking for, made a diagnosis, showed me how to give him his eye drops and he recovered. While we were there, they said that he should get his teeth cleaned. This was the first time it had been suggested to me. When he went for his cleaning a few months later, they determined they needed to extract half of them. There had never been any discussion or recommendation for prevention at home even when the cleaning was recommended. They would not allow me to see what they were talking about when discussing extraction. This time I wasn't even allowed with him for the exam and blood work. I don't even know if the teeth needed to come out at all because they wouldn't show me if anything was wrong, they just expected me to take their word for it. This office doesn't seem to advocate preventive measures and would rather wait and reap in the $1000 service. We will not be returning.

Well, I originally rated this office 5 stars and gave glowing praise, but since then we have adopted two more dogs and visited other vet offices and I'm changing my review. This vet office is one of the most expensive in the Tri-Cities. I …

I could not be more pleased with the care and support I have received over the past 6 years with my pugs. …

Very helpful with my situation. Thank you!!!

Fortunately my experience was different than what some of you have described. I called tonight in the evening as my cat had an injury and his regular vet had closed. They accommodated me even though I was not a regular client. They worked my cat in among their other appointments. They approached him very gently and with compassion. They explained the plan of treatment to me and gave me an estimate ahead of time. When the treatment was complete the vet called me herself with results and said she would follow up again after more tests came back. When I picked him up, the vet tech again went over everything. In addition, she offered to help me plan out a diet for him which was unrelated to the reason he was brought in.

June 8th 2016 my little yorkie had jumped and injured her spine. When I called this clinic they refused to help me. I called a mobile emergency clinic and they were able to help. They came to my home and provided care for my 7 year old …

When we needed them most they failed. After almost 12 years of Kaiser being their patient it really didn't matter to them. In the time of crisis the whole team was unprepared and deaf to every one of my request to be with my dog and comfort him. Estimates were pushed to my face and signature was requested prior any service provided. In 12 years we have spend thousands and thousands of $ there and never failed to pay and still this was the most important issue that day. I feel they looked at him as a lost case and just pushed him out to be someone else's problem on Saturday morning 10.14.2017. I lost my Kaiser that day:(

I appreciated the follow-up call from the doctor checking my kitten’s condition!

They saved my little girl and gave me peace of mind going through IVDD the conservative way. The laser therapy also made a huge difference in her healing. The staff and Drs.explained everything along the way where 2 other Vet offices just …

They are always "full" no matter what time of day I call, and then they tell me they aren't taking new patients...What the heck...

They honestly where very nice little pricey but the vet always is when you have two dogs. Worth the price just because they do check everything on the dog even when it's just for shots and give you tips on how to keep your dog healthy.

Won't ever be returning here. They had no compassion for my very sick dog. They referred us to the emergency vet for overnight care but never sent over the records needed once we got there. Was so upset over the lack of concern that I …

Was happy with the vet office for the first puppy exam and her second visit which was just for shots. They were a little expensive but seemed worth it. On the third visit, my dog was supposed to get a puppy exam, shots, and I was supposed to discuss when my dog could be spayed. I scheduled my appointment several days in advance as I had a day off and was able to take her to the vet. The receptionist did not schedule the exam but instead put the visit down as a vaccine waiver which means the animal can recieve shots without a vet exam. After 15 min of waiting in the reception area a vet tech comes out and says there 'appears to be a misunderstanding.' And essentially explained what I already knew. That the puppy needed an exam not vaccine waiver. She then goes on to tell me that the vet had no openings today but did tomorrow (which I would be unable to do anyway because of work). I received no apology and it felt like the blame was placed on me, that I misunderstood and scheduled wrong. Suffice to say we will be going to a different vet in the future. I would prefer a vet office that employed competent people.

They are a great veterinary clinic. A lovely place to be for the humans and the animals. Pretty expensive, but they are worth it!????