Burnaby New Westminster Animal Hospital Burnaby, Washington

I switched to this vet office because my cat is very nervous and I was hoping the shorter car ride would give him less time to get worked up. It didn't work BUT everyone here is so much nicer, gentler and more compassionate than my old vet. They also take the time to explain everything that's going on and what options are available. I am so happy to have switched and I'll be sticking with them for good.

Paid $100 for a rabbit to get cremated only to find out it cost another $120 to keep the ashes....wtff

Would not take my dog for a new client☹

Incredibly compassionate and caring. The vet here is amazing! The only con is that you need to make an appointment several days ahead. They're normally always booked up. When my dog passed away, the front desk help managed everything. They were always so nice and friendly. Thank you :)

Dr. Moaveni and his staff are compassionate, kind, and provide exceptional care to the animals. Highly recommend this animal hospital!

Friendly staff! I'm sure my cat would say the same ????

Can pre-order prescription cat food so it is very convenient and helpful.

Had a couple of poor conversations with receptionists recently, but Dr. M was very quick to call me, make sure our needs were met and Luna was taken care of. In practice he is always very patient and good natured with our anxious pup.

I've been taking my two cats here (Rusty and Nessy) for 13 years and recommend it highly. Every single staff person is kind, caring and excellent. I've also boarded my cats and never worry about them - I know they're safe and well cared for.

I would like to start by saying that Dr. Moaveni is a really nice vet and when I had issues with my cat he truly made me feel like he cared for his overall wellbeing. You can tell he really cares for animals and also always treated me with respect and I felt like a valued customer. One of your staff members was incredibly rude to me. I was so upset that I decided to right this review. I was there tring to buy my cats food. They didn't have what I needed in stock even though my cats food is a popular urinary food and when I went to the next vet they had tons of it. I said they should stalk the shelves better and buy more inventory since it's a top seller. This is when she got extreamly aggressive with me and said people like me complain of this all the time. Her attitude was unbelievably disrespectful and rude. You simply can't treat a customer like that. Other places of work you would be written up for such conduct. She finished it off by telling me to find another vet. This over all experience was shocking to me. Would i trust this woman to look after my cat again.. Never! Dr. Moaveni I hope you can address some of the major issues your staff has. As I will never return because of this woman.

I recently moved to BC and a lot of vets here aren’t taking new clients which is pretty frustrating.. But this vet was more than happy to take me and my cat. For the most part the staff were very friendly (when I first called I was looking to get some special order medication and the lady I spoke with sounded annoyed with me - I don’t recall her name but I will say Nicole was really great) and the vet was quite knowledgeable. There seems to be a bit of a lack of communication between staff as they had booked me in for a surgery that I had told them I would call for when I had the money, but I’m sure they are also very busy and I totally get that we’re all human and make mistakes! The receptionist also mentioned it may have been urgent because of the time it was booked for, and I asked for her to double check with the vet because if it was urgent I’d figure something out but I never heard back. I did end up having to go for emergency surgery five days later, a day after I booked in with this place, but they couldn’t get me in for two weeks. The lady I spoke with recommended the Central Animal Emergency Clinic and I’m extremely happy with her recommendation.

Having a poor attitude does not excuse your business to treat customers with kindness and respect. Don’t put this on Covid! As a business owner myself, we need to be role models to our customers. You shouldn’t be in business, let alone running a vet clinic. Shame on you! (To the lady that aggressively spoke to my friend)

They looked after my baby kitten so well ????

Friendly staff that take great care of our puppy

I had an incredible experience here. I needed a vet to help my senior dog pass peacefully. This clinic made a horrible situation into the best experience you can hope for under the circumstances. Dr. Moaveni said everything I needed to hear and showed so much kindness and compassion throughout the entire process. He gave us all the time we needled to say good bye. Everyone I dealt with at this clinic showed the same amount of care and professionalism. I highly recommend this place and will continue to use them for my other babies. Thank you to everyone who helped me during this difficult time.

just trying to get my dog's food which is so hard to find. most of the places says it's on back order. I phoned there in advance to see what they have and she said they have one left. so I went there to purchase. overall, her attitude was rude over the phone and even in person. I shouldn't have gone there but this time I had no choice because the food is hard to get. I won't go back there again. and I'm so glad i didn't take my dog there.

Very nice doctor and staff. Fast service friendly.

Staff and vets are all nice, friendly, and accomodating. They helped my hamsters who was at the end of his life - really a comforting and wonderful experience. My bunny's main vet is here, and he was also was neutered here. I can't thank the staff and all vets enough for making sure by bunny is well-taken care of. ❤ THANK YOU SO MUCH!

They were very very kind ????

My dog got dandruff and we visited the vet here 2 times: - 1st time they gave us the epic shampoo and my dog got better. - However it never actually got rid of the dandruff and we have to visit the vet again. They gave us another shampoo and said this one is better(why didn’t give it in the first place?) and the vet didn’t even check carefully, there were pimples on her skin as well and he didn’t notice until we pointed it out. All the staff are really nice but I wasn’t happy with the results!

I am a returning customer of Burnaby New Westminster Animal Hospital. I took a cat there quite often during the last year of his life and was always happy with the treatment he received. Dr. Moaveni was especially compassionate and supportive when I finally had to make the decision to have Oscar put to sleep. I can tell Dr. M is a real animal lover. My husband and I have recently adopted 2 kittens and I am very happy to already have a trusted vet clinic to take them to.

Dr. Moaveni was wonderful! He took such good care of my cat when she was sick, made sure that I understood what was happening, and thoroughly went through the treatment plan/options. I would definitely come back!

Always friendly, clean and spacious place to board your cat. Each unit has a window! Our cat likes it.

Dr.Gilbert is amazing, staffs are super friendly. Price are reasonable and they did an amazing job last time and this time treating my dog. Nice work and really recommend this place.. Thanks doctor

Very happy with this Clinic and Dr. Moaveni he looked after my rabbit did surgery very happy with the care he provided for my rabbit all the stuff here excellent

Have been taking my dog to Dr. Moaveni about 3 years. Very knowledgeable and caring. Amazing staffs. Thank you

We had covid19 after 3 weeks we were released from fraser health and hospital allow us going to public we called to take my dog for spay. They did not accept us as we were a month before got seek and stayed home for one month and didn't come out of my room. This people by they wrong judgment didn't accept us. To me they are very rude and were discrimination. He is a very good doctor but his staff are not professional at all at least with us. May be if I was Canadian born they were not dare talk to me like that. Very disappointed ???? ???? Answer to your comment: No you didn't follow the protocol. I was released by Fraser Health 3 weeks before call you. Fraser Health released me to public. What protocol are you following? I can go everywhere but your clinic? Would you please publish your protocol to public show that people were sick and stayed home for one month and they were released by public health. 3 weeks after you did not accept them. I am really interested to see your protocol if there is one. Please don't try to fool people. These days most of people knows everything. I work my self with WCB and knows lot of stuff and follow all protocol for my employees. Please publish yours so people are aware. Your answer was not clear enough. My family and I were suffered from the fact that we were sick 6 weeks ago and you didn't want us to come to your clinic.

We have been taking our cat to Burnaby New West Animal Hospital for the past 3 years since we got her as a kitten. Last month Lucy cut her foot on something outside. I phoned the vet's office and they got us in quickly. She needed several stitches done right away. When we left, we received a 3-page handout of care instructions. Also, Dr. Moaveni had some suggestions about how to keep her from jumping around and possibly pulling the stitches. A follow-up appointment was booked for a few days later to check on the healing. We were very happy with how things went for our cat. Dr. Moaveni and his staff are very helpful. Through the years, we've received some really good cat-care tips from them.

Needless to say , with locked door policy , how hard it would be to manage a veterinary hospital , I’m deeply grateful for your care , kindness and service . My baby boy ????????is safe in your hands !

Friendly staff and knowledgable Vets with your pets best interest in mind. They always greet you with a smile and make going to the vet an enjoyable experience for both you and your pets