Crossroads Animal Care Center Woodbridge, Virginia

I was really happy to see that they got my kitty in right before the new yr.. Dr Kneff is always thorough taking the time he needs to explain details.. The whole staff is wonderful too

TOP DRAWER, as always. Wish that they were my doc.

My two boys hate going to the vet, any vet. Always have. One cat is 13, the other 11. I've been taking them to Crossroads Animal Care Center since moving here from New Hampshire...about 4 years. While my boys don't like trips to the vet those trips to Crossroads have helped them through several medical issues. Crossroads has been great with them. Everyone at Crossroads has treated my guys as if they were part of their family. And the medical care provided has been effective. That's why I like bringing my cats to Crossroads Animal Care Center. This was an old post. Its now about 4 years later and I'm left with one cat, Sweet Pea. He just had a medical emergency. I called Crossroads in the morning, was able to drop him off 20 minutes later and picked him up several hours later. The doctor attended to Sweet Pea in between her scheduled appointments and cleared his 'blockage'. The whole staff was friendly and the vet was super nice. She explained what she found and what she was going to do to make him well before I left him there. A few hours later she called to explain what she did and how Sweet Pea was doing. He was ready for me to pick up and so far he appears to be back to normal.

Always have a good experience there

I have been with this clinic for 7 years. Very nice, clean and caring service.

MY VET VET IS VERY PROFESSIONAL , EXCELLENT CUSTOMER SERVICE AND FEES ARE OK.

We want to thank all the crossroads animal care family for their kindness and compassion during our last days with Bridgette You are all are truly amazing people. John and Kevin

I needed an emergency appointment for one of my youngest babies, they were so compassionate and took me right away. My favorite vet is here, Dr. Reppuhn! I love, love, love her and trust her with the car of all my fur babies! The front desk receptionist is always pleasant. Thanks for taking such good care if my babies!

We had such a great experience and could not have asked for a better service. Very professional and super friendly with my puppy “Lady” Thank you! Alex

I have been using Crossroads Animal Care Center for many years, but for the past few months, the service has been absolutely horrible. The customer service has gone down significantly and the staff are extremely rude. I had to make an appointment for my dog, but they never answered their phone. I left three messages on three separate days, but still nothing. I also called five times for two days to get routine medications, heartgard and frontline, and when I got there, I waited 30 minutes and they were still wrong. I have friends that take their pets there, and they have experienced and expressed the same dissatisfaction. They also tried to charge me for medications I had already paid for three months ago. The tech’s comment was, “our system does not lie.” Absolutely unprofessional and sneaky!

I love how easy it is to make appointments! Also my dog comes here monthly for her nails to be put.

I have brought all my dogs to Crossroads and am very happy with the care they receive. Dr. Neff is so wonderful, we always see him. Dr. Olson is great too. Their love of animals shows every time we are there, we wouldn’t go anywhere else.

Outstanding care for our fur kids. Reasonable prices, friendly staff, clean and modern facility. We will not bring our pets anywhere else.

Service has always been great but I have been trying to get in contact with them for over 2 weeks. I call leave a message, used every option available and no answer, no returned calls. Very upset as this has been my pets Vet since he was adopted 3 years ago. He needs his medication so I will be looking for a new vet.

We have been clients of Crossroads for many years. Too many to count, and I have loved the staff. The business model is failing its clients miserably. I understand that COVID restrictions have placed a severe burden on everyone including small business, but the fact that you cannot call and speak to someone is ridiculous. I have tried every number, and exercised every option available through the phone system and nothing. Word to the wise if you make an appointment you better keep it because if you need to make a change, or ask a question you will be out of luck.

I skipped a couple routine wellness exams by accident (thank goodness my cat is in good health and still has up to date vaccinations) Made an appointment for my cat Ashes to have a quick check up and updated vaccinations. I called in and they squeezed me in for an appointment 2 days earlier without a issue (they’re usually fairly busy esp with covid so that was very nice of them) They offer 3 year vaccinations which in my experience is hard to come by. Excellent customer service, my cat would say. The doctor and I had a laugh about how my cat was looking sleepy asking if it was normal as he was concerned that is a symptom of something else but I reassured him that it was just the face she makes when she’s very comfortable and happy.

We have been going to Crossroads for many years now. They always take excellent care of us and our fur loves. Thank you Dr. Neff for your care and compassion!

Been coming here for 5+ years now with my 3 cats. Always knowledgeable and helpful. Crossroads will be my main vet as long as I live in Woodbridge.

Truly wonderful people who love their jobs. Always treated with upmost respect. Dr Neff is awesome! Always looks after my lab. I wouldn't go any where else.

Drs take great care of my furry babies!

Couldn't see a sick 9 week puppy for 2 weeks!

Great vet. We love Dr. Neff. He and the staff are so caring and compassionate to our cats. We love Crossroads for our kids (cats).

I highly recommend Crossroads Animal Care Center. The staff members are very accommodating and genuinely care about animals and their owners. We have used Dr. Neff for our dog and cat. He is both knowledgeable and compassionate.

We love Dr. Neff. We were not prepared for a new system due to the COVID19 virus but better safe than sorry.

We love Dr. Neff! We switched to Crossroads after a bad experience with another vet and everyone here is so friendly and helpful. Dr. Neff was instantly able to make even our extremely anxious rescue dog feel comfortable-not an easy feat!

Good care for our dog, but very expensive.

Always shows such warm care to my animals. Reasonably priced and highly knowledgeable.

I have been going to Dr Neff for 7 years. He is awesome. The staff is also wonderful. I wouldn't take Cody anywhere else.

Incredibly friendly staff and excellent Docs. We’ve always had positive experiences with their care of our dog when visiting.

This vet is excellent in handling my dog. He loves their staff.