Petco Vienna, Virginia

Placed my order on line and it was bagged up and ready to go.

Would highly advise not buying any reptiles from here, particularly bearded dragons. They are kept well below the correct temperatures and watched an employee soaking down their enclosure with water, which can cause respiratory issues for the animal. Having an issue with my order, they called the manager and I found that it was the manager who drenched a desert animals enclosure with water, they need significant training on the animals husbandry.

Found the Whole Earth Farms cat food that was unavailable the last time I tried! They had it; Amazon didn't. And it cost less.

product selection and customer service

good service and excellent fish section

Knowledgeable employees. Quick and easy service

Very great customer service. Was helped beyond measure with our first dog needs. Will definitely make this our go-to pet store.

Fairly helpful and organized store. I’d shop there again.

Friendly staff and clean store!

Got my hamster from there Everything was nice na the store was really nice and big I would go there again, really nice atmosphere and at a reasonable price everything's worked out perfectly, unfortunately they didn't have veterinary care there

I don't know what to say. It's just a Petco. Rather small so you may not find everything you need. It's not crowded so you may feel comfortable to shop.

I found all I needed... because with Covid is difficult to found plenty wet cat food on stock.

Great. I got what I wanted. Employees were kind and helpful.

Good range of products, friendly helpful staff.

The folks who work there are always very helpful and knowledgeable about the pets and products available in the store.

I just adopted a dog and was in need of a lot of supplies. All the associates was extremely nice and helpful. I will definitely come back.

Dog Grooming by Tisha. Wonderful experience!

Great shopping, I found everything I needed and one of the staff helped me carry things to my car.

My account couldn't be found, so I had to sign up again, not happy about loosing and rewards or records.

I like this store but they seem to be understaffed quite a bit. There's been multiple times that we were ready to check out but there wasn't anyone at the registers so we had to walk around the store to find an employee. Besides that it always seems clean and relatively well stocked.

Giving a one simply due to one thing... they gave me two guinea pigs that were suppose to be two males but it was a boy and a girl! Which they ended up reproducing (obviously) and I informed them about it, and the manager said what would you like me to do about it? Like seriously? I have been a customer at petco since I’ve owned animals but I stopped going there after that. They don’t care enough about their animals to make sure they’re the right gender and do not care enough about their regular customers.

The cashier was very helpful. He assisted as I appeared to be lost.

Online order. Curbside delivery. Timely. Well done. Thank you.

Fish department has improved quite a bit since my last visit almost a year ago. Tanks are cleaner and fish look healthy. I normally don't buy fish from this store, but bought over a dozen fish on my last visit.

always wonderful people. Now have my third pet registered

If I could do a negative 5 stars, I would. Just got my 2 dogs groomed, which I've done for 5 years at the groomers at this Petco. Went into pay inside the store as I always do; was treated EXTREMELY rudely by cashier and manager when I asked if they could break a $50 so I could tip my Groomer. First, was told cashier can't open drawer when I pay by credit card. So, I got back in line and was planning to buy some cheap dog chews and a clearance dog toy. Got to the cashiers again, and was told we don't "break" $50. Even though I was actually buying a chew treat and a small dog toy - just paying cash. Unbelievably poor customer service and rudeness. Cashier then followed me to the grooming center seeing if I left without paying for a toy I was willing to buy to break the $50 even though I left the toy and chew toy with the cashier/manager I was dealing with - HORRIBLE customer service!!! I let the Groomers know I will NOT return. AVOID this PETCO. Find a local business.

Tisha and all of the associates are nice and so helpful.

Customer service is exceptional there.

The live crickets for sale on the shelf were dead. It was difficult to find someone to help. The associate at the counter talked on the phone while ringing us out.

Convenient location, quick and easy pick-up, and the staff was very courteous.