Dulles Executive Pet Center Sterling, Virginia

Thank you for taking care of my dogs!

If you love your pets, DO NOT board them with Dulles Pet Hotel. We gave this kennel a shot as our normal boarding facility was full. What a huge mistake. Our dog came home smelling terrible, his bed was lost at first (they didn't know which one was his - even though it has his name on it), and was completely covered in urine and dirt once they found it (stating it just came out of the laundry). The bag we provided with our dogs food and toys was lost, with them saying we don't know which one is yours (even though it is labeled with our name). They simply said, we can't find it, oh and we think your dog ran out of food. So, that's concerning since we packed a couple days extra food. Our dog came home pretty skinny compared to when we left him, and not at all clean. While we could not go in to see the facility due to COVID, we really have to wonder what the inside of the boarding facility looks like. DO NOT USE THIS SERVICE.

My babies Sparkle and Tyson love the staff and are extremely excited when I drop them off. Excellent personnel and great customer service. ????????

Wonderful, very accommodating staff. You won't be disappointed!

great staff! great service and conveniently located

I bought my dog here thinking it would be a great place, I was wrong . By the time I picked him up after vacation, he looked like he had been starved. I asked them why and they told me he wasn’t eating. Thats when you call me?? His tail was down and he did not seem in good spirits, like he usually is. He’s a very happy healthy dog and I was out of my mind when I saw him shaking when I picked him up. I would not recommend this place to ANYONE. Poor service and they really need to reconsider all management.

Lucy and Wookiee are well taken care of whenever we board them !! They love the folks at DPH!!

Great place. Highly recommend it.

I went in for an interview at this pet hotel and daycare but it’s nothing like the photos. The cats are given minimal litter in their cat box, the dogs are washed with cold water, watered down soap, and dried with industrial cold air dryers. The cot in the photo of the dog at the top of the website is only for clients that pay extra for a special room to board in, the rest of the dogs are kept in loud, concrete runs that have pee stains on the wall. I would not recommend. The way the bathroom the dogs is not in the photos, they tie them to a hook in a cement block wall by a leash, have them stand on and lay against a color concrete floor and spray them with a cold water hose. Allot of the dogs I saw were scared cause it was so loud from all the barking. They don’t do playtime outside, instead they have one dog at a time go into a concrete room and run around, when I saw the room, there was still piss and poop on the floor. THEY WILL NOT CARE FOR YOUR DOG AS THEY SAY THEY WILL. the cats do not get their toys, or bedding, they have two sheets of fabric to sleep on. They only take the dogs outside to piss and poop before a bath so they don’t go potty on the floor and make an extra mess to clean. Other than that and a bath, the dogs are kept in kennel runs inside closed off echoing hallways that are very cold and unheated with cold floors. The cats are not allowed outside of their cages either and cat carriers aren’t thought of. They keep the carriers in a separate room that you can use to visit your cat so they look good for it. immediately declined the job offer when it was given. It would’ve broken my heart to work there and see so many animals mistreated. DO NOT TRUST THEM.

The owner does not care about your pet. There are heated floors that can be used when the heat in the building breaks (which is weekly) but he refuses to turn it on no matter how cold it gets overnight. Everyone that works there is in HS and are more worried about being on their phone than paying attention to your pet. One supervisor routinely almost killed many pets simply because she refused to do any walk throughs. The cats get zero interaction because the staff brags about their hatred for cats. And all those extra services you pay for, don’t get done. The dogs are bathed in ice water. Despite the fact that the owner claims the water will get warm after a few minutes (surprise! It doesn’t). The owner also threatens to fire staff if they talk about the supernatural, even on Halloween. But will refuse to fire a staff member if they threaten another staff member or abuse/neglect/nearly kill one of your pets. Oh And the icing on the cake is when he called a staff member (who was a POC) a “n***er” in front of the rest of the staff and paid them not to report it. Do yourself a favor and find a sitter on WAG or ROVER. This place gets -10000 stars.

Have had to kennel my three dogs occasionally this year and this is where we go. I really hate to leave them anywhere but after our first few visits the dogs seem happy and comfortable and that is all that matters. (A super special thanks to Dr. Eastin for taking such good care of Toby!!) Ohh... and as long as your pets are up to date on their shots and such, the price is right.

I've been taking my dogs here since I moved to Ashburn and I can honestly say my dogs are always SAFE and always in good spirit when I pick them up which means that they were treated well. I honestly think this is a great place to take your puppies and not have to worry about them. Thank you

Our dog is excited every time we show up for a stay. He always comes home Happy after our trips.

I would not ever bring my dog back there. It is past nasty. They do not watch your dog like they tel you. I sat outside and watched the one on one process that they are supposed to give dogs and the guy was looking at his phone while the dog walked around. My dog looked like he lost weight staying their and they said oh he wouldn’t eat. That’s when you pick up the phone and call me or my emergency contact.!!! Then she was like well we had 165 dogs here. I don’t care hire more people. All I care about is my dog. I would never bring him back. The place smelled so bad and my dog smelled like piss and poop. She said oh he wouldn’t come out of his cage..... this is the worst place to take your dog. Need to put in a hidden camera.

This place looks great from the outside, and the concept is cool.....but the customer service is AWFUL. Please stay away from this establishment. It's not worth it!!!

We trust Dulles Pets to take care of our furbabies when we are out of town. Staff is friendly and professional!

We kept our pit bull here for over a week while on vacation.. they took good care of him, gave him his meds.. here had kennel cough after we got him home but he did really well

My dog is always well taken care of and leaves happy.

Love this place!! Great people, happy place for our dog :)

Good people. The airport suite is great

The first class cabins are the best!

Good and loving to my dog. Good pricing. Friendly staff and clean.

Hidden gem. Owner is a veterinarian and this place is huge. Great staff. Highly recommend.

i brought my two cats to this place and left their small bed and a few toys in their carriers, hoping that they would be able to play with them. when i came to pick them up, i had totally forgotten about the stuff i sent and left without them. a week later, i called them and asked about it and they said they would call us back later in the day, AND I NEVER GOT A CALL BACK. we were really disappointed because the toys we sent were my cats favorite. also, the two times we took them there, we picked them up SICK. this place doesn't have good service and i'm never bringing my cats here ever again.

Usually great service but I have had a bad day once in the past 6 years.

My dog has always came back home happy and healthy after staying there.

VACANCY this place always has room - great for the last-minute traveller.

Convenient, gets the job done.

I don’t know how this place received bad reviews but for me, the Dulles Executive Pet Center has been a literal life saver for my dog. He is a Doberman/black and tan coon hound mix who became unpredictably aggressive at 7/8 months old. We love him and is the sweetest dog to us but does not like guests in our home. We entertain a lot so when we have guests over we had to find a place to send him. Tori and Sarah worked with him to get him comfortable with them. Thank god, due to their hard work, I can send him there for holidays and special occasions. He loves the staff there even if he is sad to leave home. The staff goes beyond to make him happy and I am eternally grateful. Thank god for the Dulles Executive Pet Center!

What an awesome find! We just moved to VA and had to rely on on-line reviews when looking for a place to board our dog. It is very clear that the employees here love animals and love their jobs. They were extremely professional and friendly. The ladies at the front desk instantly made us feel comfortable and reassured about leaving our dog there for 9 days. When we picked our dog up, we got a frequent boarding card with NO expiration and a free vet examination if we have any concerns in the next 10 days! I highly recommend Dulles Executive Pet Center. I will definitely take our dog here if we should ever have to board him again.