Cascades Pet Depot Sterling, Virginia

We were able to take our 12 week old puppy, Dallas to get groomed at this place after calling a lot of places. Jay was above and beyond with helping us. She introduced us to their services and explained everything with perfect detail on the grooming part, but as well as vaccinations and other things. The lady who groomed Dallas was kind and treated Dallas with overall kindness. I felt comfortable with giving our puppy to her. It took about an hour or so which was perfect since we were running some errands. We received a phone call and went back to the place. She helped us get a new leash and treats for Dallas and as well gave us some advice and feedback to help his next visit to go even better. When we received him, he was absolutely adorable and looked stylish with the new bandana that they gave him and smelled SO GOOD. He was so happy and his tail was wagging so fast. Overall, the services were outstanding and the welcoming and kindness from the Cascades Pet Depot/hospital was 10/10. We will definitely be back soon.

Poor customer service. Employee doesn’t know how to issue a refund!

Great place to find pretty much anything you need for your pet.

no one was at counter

Harley is getting very good care at Cascades Pet Depot. She gives four paws-up!

Staff was very friendly- HOWEVER.. the area where the betta are kept is awful. Dirty water, small enclosures, dead fish. I am disgusted and would like to see if the owner can be made aware as this is negligence at best and animal cruelty at worst. Dead fish and dirty water. COME ON! I would love to support a small business as I have hamsters myself but not at the expense of seeing these poor, helpless animals suffer.

I've seen some bad reviews of this place. Initially I was hesitant. However the staff were very nice and treatment was timely. The vet tech girl seems really nice and there was an older lady who also seemed to care. Dr. Sari is knowledgeable and curt. Recommend soo far

I like This vet because the Dr is very nice and knowledgeable and second prices are affordable, my dog suffers from bad skin allergy and dr treatment make my dog skin looks like new . Also the food is cheaper there as well . I never have to wait too long or turned away when I need a urgent appointment something very common in other vets. I love this place .

We had the best experience here! Had an urgent need for house call with our 15 year old lab who was suddenly unable to get up. Dr. Saini came to our house and provided attentive and insightful exam and treatment. Or dog is doing wonderfully now and we have a clear treatment plan and understand all our options. Based on our very positive experience we brought our elderly cat to the clinic the next day who was being treated elsewhere for gastroentenitis. After a week of treatment at the other vet she was not improving and the situation seemed dire. Dr. Saini assessed her and changed her treatment plan. Within a day she had made significant improvement. I really feel like we may have lost her with the treatment she had been receiving before coming to Dr. Saini. Highly recommend Dr. Saini and this clinic- they are very attentive, patient, thorough, and provide effective treatments based on thoughtful diagnosis.

This review is for the grooming. I am not sure why the groomer decided to shave off majority of my poodles tail and leave a little pom pom. That was definitely not asked to do at all. The receipt says "trim" tail not shave 90% of it off? Definitely not going here ever again.

The WORSE experience that I have with a veterinary. I need to take my dog to this place because it was the only place that allows to be in the room with your animal during the check up (for the issue of covi19 all the places are accepting only drop offs) and thanks god I was there. The vet was not patient with my dog, very rude attitude. He make him scream when he introduce a cotton to his ear to take an example of the serum To check a possible infection. Well the worse part came when he tried to charge me $325 for his possible treatment and consultation. He looks like he was selling potatoes when he added to a list “Dry food for $99, $20 to show you how to clean your dog ears with a cotton $ 170 for medication that’s was 2 times more expensive than other pharmacies” I told him that I am going to pay for the consultation, the examen and I am going to take the prescription with me to buy the medicine outside, and he screams that it’s not possible if I want that I need to pay $13 dollars for each prescription because takes to much time for him to write it. I told him that I was paying already the consultation fee and exam and he was overpricing the medication. I call Costco to confirm prices and I was wright for the allergy pills he was charging $68 and Costco $36; and the same with the ointment an ear cleaners; you can find an ear cleaner for $9 and hi was charging more than $30. The assistant with the same attitude try to sell me a medication for $10 dollars more than Costco and told me that most of the time when you buy it outside they need to reach the vet to confirm the medication and he is going to be busy and probably he is not going to answer the call so it’s BETTER for me to buy it there. They were furious because I denied to pay the non sense cost of medication and additional items add it to the list. I never going to go back to this place PLEASE DONT TAKE YOUR ANIMALS THERE they don’t look professionals; they only want to take as much they can from your pocket. They don’t care at all for the animals or show at least interest of them. Money money and non sense cost and treatment. LA PEOR EXPERIENCIA QUE TUVE CON UN VETERINARIO, NO TIENEN PACIENCIA NI INTERÉS DE ATENDER A TU MASCOTA SOLO QUIEREN SACARTE DINERO SIN SENTIDO POR COSAS NO NECESARIAS ADICIONADAS A SU TRATAMIENTO. SUS MEDICAMENTOS SON EL DOBLE O HASTA EL TRIPLE DE COSTO QUE OTRAS FARMACIAS .... NO USES EL SERVICIO DE VETERINARIA DE ESTE LUGAR LO LAMANENTARAS.

Bought my sweet boy from this store. I wish they had more information on him when we got him - age, breed, etc. They told us he was a lip ear, but he’s actually mixed. When we got him, they said 5-6 months old. He was actually 3 months. Nonetheless, nice owners & I love my rabbit.

I had a pet emergency, the only place open was an emergency pet center in Vienna, however, Dr. Saini made adjustment to his schedule on his day off to come into the office and help our puppy. Dr. Saini and the entire team was very kind and gentle with the pup. Pet Depot as a store was very clean and organized with a large variety of products. I will definitely go here.

I am looking a vet for my chihuahua and I see the reviews about this place. I am really surprise about the respond of the veterinarian to the customer. I don’t know this lady, but honestly after I read her comments and the respond of them I believe totally on her testimony. You look unprofessional. It’s so sad to read about professionals like you only interested in money and sounds so aggressive to your customers. It’s good to have reviews like this that prevents us to have horrible experience.

I was looking for a new groomer for my golden doodle because we previously had some pretty bad cuts. I looked online and found Pet Depot. From the first phone call they were so polite, kind and helpful. I got an appointment for my dog Murphy that day. After arriving for my appointment, I filled out some paperwork, they called our vet to double check Murphy’s shots history, and then I was introduced to Robin, the groomer! Well, she is FANTASTIC!! She listened to my concerns, asked me lots of questions and right away started interacting with Murphy and made him (and me????) relax and feel comfortable! There was no crazy dog smell, the place was clean and when Robin stopped working on a dog to talk with me she didn’t leave the table until another employee stayed with the dog that was on the table! All of these things made me feel really good about Pet Depot, but I wasn’t going to be truly happy until I saw my pup freshly groomed. Well, after seeing Murphy after Robin was finished, I was so happy!!!!! It was the BEST haircut he had ever gotten!!! I gave her some things that I wanted and things I didn’t and she did it all!! She followed every detail!! My husband and I both are so pleased! Pet Depot and Robin are our new groomers and we couldn’t be happier!!

I had taken my pet here some time ago and was very dissatisfied with the service. I wanted to get my dog checked for a problem they were having and I noticed that the prices here were obnoxiously expensive. I would not buy from here simply for that reason

They are the only people in a 20 miles or so radius that carry the new Acana Wholegrain food. I'm thankful that I found them so nearby. Nice looking store and the cashier was friendly.

Great little place!!!! Really nice people who work there!!!

Very friendly and helpful staff and great vet services.

Small store with friendly staff and a decent selection of items.

Prices are high and selection low.

Great people and great care. Very sweet to my kitty

Groomer is so patient and amazing with dogs. I have an anxious puppy and she managed to cut his hair when many other groomers (PetSmart) weren’t able to. She’s amazing and I highly recommend her!!! So incredibly professional.

Great spot fair prices, very helpful customer service, also my dogs loved the pepperoni baked dog treats they had at the counter.

The best Vet in the entire DC area. Dr. Saini is a brilliant Dr. and very caring. Will always recommend and use Cascades Pet Depot!

Always have a good experience with doctor. Explains and shows things well. Doesnt overcharge. Got us in quickly.

Speedy response to our pet concerns.

Groomer is great with dogs and people. I love the Vet handles you pets so careful and carving great place to go. Staff is customer service all the way.

I went in to buy a few fish for my first aquarium just a few weeks ago. The owner's son was very knowledgeable (contrary to what another poster said) and led me to all of the tanks and taught me the basics of setting up a community aquarium. Overall, my experience there was amazing and I buy all of my fish supplies from there.

I took my old girl (14-yo) to Doctor Saini and team after a long night of panting and having to pee every hour. They got us in quickly, diagnosed her UTI, and put her on a plan to recovery. Since she had been outside a lot in the rain and mud, I left her with the groomer for a good bath and nail trim. She was cleaned beautifully and obviously pampered by the grooming staff. Overall, the experience was great. I did not feel pressured to buy anything she didn’t need and I felt comfortable throughout the process. Thank You All!