Virginia Veterinary Centers Richmond, Virginia

Staff were kind and helpful even as things were busy. Wait was extended but I was prepared for that as is how things are these days. Dr Conner's was efficient and kind. Straightforward explanation of things

Friendly staff, short wait times, clean and modern facilities. Thanks to your staff, our visit was fast but not rushed, efficient, and comprehensive!

Dr. Mercurio and the Vet Tech were outstanding in helping us have a better understanding the issues facing our pet. They engendered trust and confidence...provided caring and sound medical diagnosis and a plan to deal with the concerns about our pet.

They saved my little baby! He was having trouble breathing and got him in right away. I'm so satisfied and happy they could help as he had aspiration pneumonia. Explaining and taking care of my dog to the fullest.

I came to the Cary Street location on Jan 16 2022 (a Sunday) with a concern re: my cat eating an earplug. I called ahead and they assured me they were accepting patients. I expected a rather long wait considering this is emergency medicine …

If there was a way to give negative stars I would. Checked in and arrived to one location Sat evening about 7pm. After calling to verify I was on the list was told they were at capacity and not able to see me. I called the same location …

Horrible experience. Please do not take your pet there!

Exceptional care when my puppy was in crisis. From start to finish I have no complaints. Thank you so much for caring for Luna and helping her in her time of need. The staff here was 100% professional and caring. They explained everything …

We first took our dog to Virginia Veterinary Center in Fredericksburg during an emergency, in which then she was transferred to the center in Richmond for 48-hours of care. The care she received was impeccable and we were kept well-informed for the duration of her stay. I felt our dog was always in good hands and I appreciated that she received such good care.

Took my pup here for an emergency visit when her primary couldnt see her. They were so quick to check her in, listened to our concerns, and outlined what all they thought was best to do. We had to leave for several hours and during that time the team communicated with us regularly and kept us up to date. They figured out what was wrong with her and put together a concise treatment plan. I would absolutely recommend VVC and will definitely go back in the future!

My dog had very bad pain so my sister and I took him to the “ER” and we had to wait over an hour for him to be seen. After we were done with him they made us wait another hour just to pay for super pricey medicine which he can take in 20 hours which is no help at all! Some of the staff were nice but the doctors were not professional and lacked care for my dog.

Friendly staff. Made us feel Ginzo was in good hands. Helped us feel confident and comfortable with our decision to have Ginzo treated.

I was very pleased with how friendly the staff was and willing to have me call back to check for cancellations. They were able to then get me in quickly. I thoroughly was pleased with the care and time the veterinary staff provided me and how the dr was able and willing to answer all my questions, and went above and beyond to even check a concern I wasn't there for - he noticed my dog limping (for which I had already scheduled a visit with my regular vet) and while he was in treatment for his vitals the dr went ahead and did a brief orthopedic exam without me even mentioning it. Ultimately Dr Mercurio was very honest and patient with us and though we will not be using their surgery services at this time, we have NO hesitation to do so if needed in the future. I was extremely pleased with the visit overall. The dr eased my mind with a clear understanding of my options and situation and provided a very smooth and friendly visit.

I would like to thank the staff at the Carey Steet location. Most respectful, professional and caring people, and thank you Jocelyn, for helping my cat Beaumont after 15 years it was difficult for me to let go. I pray God rewards you all for your good hearts.

Great customer service, quick response!

The most cleanest veterinary hospital great customer service and friendly

Everyone there was kind and professional from front desk to doctor. Over all good experience under difficult circumstances.

I chose carytown emergency vet for snowflake because of how they handled our visit with Daisy. Dasiy had a UTI and we needed an emergency vet and they handled her case with some much ease and made us feel at home. We love you guys and feel that we would recommend you to all of our friends. Handled our concerns with ease and made us feel appreciated.

Refused to preform tests on our pet that we asked them to do but still charged us a ton of money after telling us our pet was just fine. eventually we had to bring our pet back because it WASNT fine. our pet then died in their care and they want 400$ to cremate on top of the cost of them keeping our pet even though they didnt monitor it closely enough and it ended up dying. clearly they dont care about pets or their families. charging a grieving family thousands???? are u serious???

I absolutely love them. Such a sweet, compassionate staff.

I brought my very difficult to work with dog here twice this week and both times he received exceptional care and the staff was very accommodating and understanding about Jett really not liking strangers. I can't thank them enough for not only helping my boy, but also making a very stressful situation go as smoothly as possible!

I paid for a blood glucose monitor and it didn’t work! I came back for them to fix and then charged me again!

Took our dog who had diarrhea, wouldnt eat or drink, walking crooked running into things... told his vitals were fine but he had a fever he was a level 2 priority and they would call me to come in from the car when he could be seen... i arrived at 730pm.... i got a call at 530 am telling us he could come in now....

If you would like to waste your time and money and possibly have to take your pet to another vet for the same issues then be my guest and take your pet here.

No sense of urgency or acuity. Just go somewhere else

Don't ever take your pet to Virginia Veterinary Centers on 3312 W. Cary St., as they care nothing about the livelihood of your pet! My husband called in advance and was told to bring our dog in due to our dog not eating, trembling, and having constipation. My husband arrived about 5pm, completed paperwork and waited until 10:50pm was never called. Meanwhile, pet owners who's pets had less serious issues, like a hang nail, was called back and seen along with others who came in after him. This was disgraceful, unprofessional, and down right no care or concern for someone's pet. Kept informing my husband no ETA, and had no concern of our pets condition while in the waiting room as my husband had to mention she was trembling. We could have just sat at home and monitored her ourselves if we knew that our pet was going to just be sitting there and not be cared for! Disheartened and disgusted with the level of service received and I would not recommend them to anyone. When asked whom I would speak to in order to submit a complaint, of course I was even given the run around about that as well. Not the first bad experience with them, as I understand now why so many rated them a 1, but we were hoping things would be different, as our dog us like family and was hoping she would get the care needed! I'm only giving 1 star, because I can't give a zero!!

They were so caring to my Bella-Rose when she had congestive heart failure. They were kind, compassionate and treated us both with respect ❤ I would most definitely take any of my animals there in case of a emergency.

I contacted VVC late in the evening because I had an old dog and he become very ill (could stand, confused, and acting strangely). My wife and I had been putting off the inevitable but poor Duke couldn't do it anymore and we could put him through more pain. Our local emergency vet was out of service due to a critical case and they referred me to VVC. VVC said that they could help me and I advised them that I had approximately an hour drive. I arrived at VVC approaching midnight and walked in to meet with the staff. I was immediately told that they were sorry but they couldn't see me. I was very upset after spending an hour in the car with my dog who was coming unglued and knowing that shortly I would lose him forever. The staff member handed me a piece of paper with 8 clinics (one as far a Fredericksburg), 2 were already marked off due to being full, and said I could call them. I was VERY upset, explaining that they told me to come and I drove an hour to get there and I didn't have a lot of options. After a minute, a very rude lady said "WE ARE NOT TAKING PATIENTS!" I took the paper and left. The VVC has no compassion for people who are suffering. They are unprofessional and I will NEVER walk through those doors again and I will NEVER recommend them to anyone I know. If I could have given them ZERO stars I would have.

Dr. Bell was amazing and so considerate of mine, my daughter and our Sam who had to go to heaven . They were kind and did everything to ensure respectful.

I took my dog 10/9 at 7am and his vitals were taken and I told to sit in the car until I receive a phone call. He has a few patients in front of him.I was not given an eta or anything. I had to go in several times and check on status.I asked update around noon and told her was a triage 3 so other critical patients will be seen but most dogs seemed fine. My dog was discharge and blood coming out of his rear end and but was swollen.I went in several times and last time I was not pleasant it was 4:30pm! I finally received a phone call to come in at5:30pm!! We left at 7:00pm. I will say clients that was of white was seen and dogs left within a couple of hours. It was a Saturday so choices are limited. I stayed a while 11hours for my dog to be seen and treated. What kind of business is this? They do cater to white clientele a whole lot better than any other nationalities. I am not ghetto and I speak with sense. I understand that dogs have serious issues but to have any dog and patient wait that long is unacceptable!! Bad for business! The doctor Conner did not seem to care and I have to follow up with his doctor. I did check other er vets and wait times was long but I already been at Cary St er vet for sometime.I write this review because I don’t want another pet owner to have bad experience I had with this er vet. They really don’t care! If you can avoid this place please do and go another er vet!!