Ridge Dog Shop Richmond, Virginia

Merle Lynne Monroe never complains about her nails being trimmed here. Very nice staff!

Ridge Dog Shop is a small family owned business. They are awesome. They take good care of your dogs and they come back looking spectacular for a reasonable price. They offer a wide array of services. I highly recommend them.

Did a great job grooming and deshedding my chocolate lab!

Disappointed with the cut of my Yorkie puppy. I tried RIdge because it is more convenient to my location. But, the lack of groomer experience is too great. In addition, my puppy has been visiting another groomer since he was 4 months old (he is 10 months now) and he has never once looked frazzled and peed on himself upon seeing me. It was like he was so relieved I had come to his rescue. I don't know what he endured while he was there but, it was clear that he was stressed. So stressed, in fact, that he would not ride home in his car seat. I had to pull over and put him in the front with me. I shared my concerns (about the poor cut) with the owner and she offered a free visit with their "top groomer". I initially accepted this resolution but, the more I looked at my fur baby's jacked up cut and thought about the non-chalant attitude of the groomer (intentionally excluding her name), and recalled my pups obvious distress, I decided NOT! I won't take my little guy back there. I'll stick with Dog's Day Inn...it is 30 minutes away but, this experience has taught me that Dog's Day Inn is well worth the drive for a consistent grooming and stress-free experience for my puppy.

Ridge Dog Shop = Best Groomer in RVA! Owner and staff always take excellent care of my miniature schnauzer. I've only taken her to Ridge since she was a puppy. All staff did a great job making her comfortable being groomed, she's always happy going in and being picked up! Ridge always provides a consultation and discusses her grooming cut in detail before each appointment with me and lets me know how she did. There are never any hidden fees. I always find communication with owner and staff very friendly, clear, and detailed. The groomer skills are amazing and my pup looks fantastic every single time. I do like to switch up her style now and again and Ridge never disappoints! I know my dog is in good hands at Ridge and they're our groomers for life. #consistentlyawesome Thanks for taking such great care of DEMELZA!

Very professional and quick to get you scheduled. Our labradoodle always looks so great. Highly recommend!

They did an AMAZING jog with our new puppy with his grooming.

We’ve been taking our dogs to Ridge Dog Shop for 25 years, and they always do a great job!

Very friendly and accommodating, but most importantly they do a fantastic job making sure my pup is well taken care of and leaves looking refreshed and beautiful!!

Disappointed that my dog's head was shaved after I asked that it not be. I understood that he had matting and was aware his body would be shaved but his head had no matting at all. More care could have been taken into his groom, especially for $155. I was charged a $40 matting fee which is confusing to me as they did nothing to remove mats besides just completely shave him. I'm so sad but I know it's just hair and will grow back... will be taking my business back to Dog Krazy in the fan. Edit: Cooper had no mats on his head or snout. A little better communication could have avoided this - had I known his face would be shaved bald, I wouldn't have gotten him groomed. Thank you for your response.

If you have a poodle don't go here. They don't know.

I'm currently staying at the hotel next door and just witnessed who I assume is the owner pull 2 small dogs out of her suv and dropped one to the ground from chest high to the ground and basically dragged it inside because it's raining what a joke

My experience was always pleasant before today. The owner called me after missing an appointment with my dog . ( because of a death ) when I explained that I had totally let it slip my mind , she yelled “yea well you should call and let us know!” And hung up … I quickly called back to let her know how unprofessional she was and she disrespectfully told me how rude it was to miss an appointment regardless of the circumstances. I tried to further explain where I fell short but did want her to know this isn’t how you treach a customer after almost 3 years.. she talked over me and made it clear that she didn’t respect my dollar. I was hugely disappointed, not shocked but disappointed. My family and I will never return , not that ir mattered to her anyways .

Easy drop off and friendly service! I definitely recommend taking your pet to Ridge Dog Shop!!

Not the least expensive but excellent service and courteous staff

I've been a loyal customer for about 15 years. Tracy has always been more than amazing with my dogs. The reception desk people are nice enough but sometimes the lady whom I assume is the owner acts as though I'm an inconvenience. If you want your fur baby to look their best I will recommend Tracy for all eternity, but if you want to feel like a valued customer or pet parent please don't rely on the support staff.

I rarely take time to review unless my experience is outstanding. As you can surmise THEY ARE OUTSTANDING!! Years ago, I was a very satisfied repeat customer. I wound up moving, and consequently began using our vets grooming services very close to our home. Thankfully, we have moved back to this side of the river and of course I picked right back up with my familiar and beloved groomers. Having been away for so long, what a stark contrast this has been to come back ” home”!! This owner and staff go out of their way to accommodate your needs, as opposed to the “clinic” who upsells every appointment and acts as if they are doing you a favor for booking you over a month out. Enough! These folks are so sweet, caring and down to earth, not to mention trustworthy. A high school friend of mine used to work there and verified this in spades!!! They have been here forever and have a stake in their reputation—what a welcome relief. Lastly, I have learned that with “COVID” many employees left for a sweeter deal with the “government”. I sincerely hope none of them qualify for rehire, and I encourage anyone reading this to support this local business and their dedicated staff with appointments and LOTS of tips to reward their work ethic. Sincerely, Wendy Jones

Great job ! I recommend this place.

Ridge Dog Shop is a great facility that was recommended to me by a number of family and friends. . My dog Buster really looks forward to his appointments (he seems to know when they are). He is always in a happy disposition when I arrive and his grooming is always exceptional. Thanks to Laine and the staff at The Ridge Dog Shop. Sincerely, William W.

Wonderful staff and amazing service. Took the time to answer my questions. My dog looked amazing. I am so delighted that I found them.

We have been taking our pets there g I r several years. When we lost our dog we received a sympathy card signed by everyone. We were very moved and appreciative. We love you guys.

Linda was a great groomer!

Best dog grooming shop in RIC.

Ridge dog shop is awesome. They have great customer service my dog always looks good when I pick him up. I would highly recommend Ridge dog shop

I’m very disappointed. Neither the front staff or the groomer are very friendly. Neither appear to like dogs. As soon as I walk in, my dog drops her tail and backs towards the door. She is a former show dog and normally loves to be groomed. But she senses something as soon as she walks in there. I’ve taken her twice. Both times she had the same reaction. I won’t be taking her back there again. The groom itself was adequate and priced fairly. The shop is very clean. I’ve been going there since 1983 with different dogs. But something has really changed. It’s most unfortunate.

Ridge Dog Shop has always been the best for my dogs. They are friendly and my Boykin Spaniels always come home happy and well groomed.

Have been taking my cockapoo there for years. The service and attention to your requests is excellent. The staff both at the front desk and the groomers are friendly, helpful and professional. They always give a recap of the experience with any issues (ticks, ear problem, etc.) that they may have noticed. Highly recommended!

We have an older long-haired terrier who has not done well with grooming at 2 previous places, but Ridge Dog Shop welcomed and greeted her, getting to know her a little before taking her back to be groomed. They gave her an amazing cut. She was so relaxed when I came back to pick her up. I would highly-recommend them and will continue to use them for our sweet girl!

Took it upon themselves to shave him very short which was completely unnecessary. He was a little matted on his belly yet his neck and legs were shaved. Will not go back!!!

January cost $90 bucks for a DOG haircut, March it was $120 bucks, May $130 bucks, Today One Hundred and Forty bucks! I'm in the wrong business. Or is it .........at the wrong business?..........