PetSmart Richmond, Virginia

Spent time with one of the cats up for adoption. The associate was very patient and kind.

Everyone inside was very kind. Not dirty or messy at all and all items seems to be well stocked.

Very little selection in live fish. I can't say the cashier was rude, but he couldn't have cared less...his name was Leon

There are people in short pump are very nice people there and they got me the food that I really needed that I could get a Petco and the prices were a little high but it is well worth it

I love this particular location primarily for convenience and the best customer service/friendly staff around for per stores. I however, was very displeased by my last visit when I waited very patiently for two co workers to stop chatting it up so I could get fish. I ended up interrupting them because their conversation didn't seem like it was every going to come to an end.

Super clean and well stocked.

Friendly associates. In stock on items I wanted.

It's pet smart ????. Better place to find cat toys and cat furniture in Richmond as far as I can tell. Price of wet food here is steep though.

Always a pleasant smile when speaking with the manager Callaway, about the items to help with a concern with my dogs and great customer service...

Always a treat to visit

Picking up my online order, no waiting at the store, package was ready and promptly handed to me. Great job! Thank you.

It’s usually not crowded. No one has ever asked if I needed help with anything but it’s a well kept chill store and people are nice.

After having gone to Petco and being treated rudely not once but twice in the same visit, on top of them not having what I needed, I decided to go to PetSmart. Boy that was a great idea!!! Not only were they polite, they had what I needed AND the cashier actually knew his business!!! As a pet rat owner, you MUST know what is and isn't okay for them. Pine is not okay, so cedar shavings are a must. Also he knew that they can have alfalfa but not hay. I had already gotten cay food or I'd have gotten there to. I did go there for my food this month. I can say I am a huge stickler for customer service. If I get bad service, yeah, I'm not coming back. Bye bye Petco!! I'll make the extra drive for comparable prices, but definitely for the great service!!!

Awesome staff and very clean store and Groomers are the Best

Excellent service- Fiona cashier very pleasant & efficient & make manager very helpful

The young gentleman I believe a manager really went above and beyond to help me in a pinch today. He made a horrible day end on a positive note. Thank you again!

Went to see the little kitty cats for adoption (Purring Hearts VA)

Very friendly staff, who took the time to give my dog some attention and a treat (how to make friends). Got some money off on my purchase from points I didn't even know I had earned - a pleasant surprise.

They are well stocked with Fancy Feast cat food for now.

Friendly staff and easy to find items.

Gave me mealworms for 75% off because she thought most where dead. I got them home majority where alive. So I got a great deal lol

The groomer Aimee was 5 stars!! My dog hates to have his nails trimmed. We did not have an appointment and were seen quickly. She was kind, friendly and competent. She knew how to trim his nails quickly without him getting upset. She was wonderful and did a great job. Thank you Aimee. ????

Always great sales and customer service

I have always been happy with my PetSmart experiences. And a special thank you to the young lady at 1st cash register-on Friday 2July 21-she greeted everyone and was very pleasant. However, she was the only cashier and had a long line which a manager walked by and saw several times until the young lady finally requested help up front.

Very clean store! Very helpful staff, bought some cbd supplements for my older beloved Springer spaniel

I might be a little biased but everything that my wife and I looked at made us make "awww" sound because all the fun cute animals/stuff for said animals. But for real they do have lots of items which can help many pet owners.

Great experience, staff was very helpful

They didn't have fish that I buy they not selling them

Always friendly and helpful staff, and KUDOS to them for keeping the cash registers manned in a very efficient way. The staff (management included, it appears) will jump on the registers to keep lines down.

They carry "Only Natural Pet" cat food, which is great for my cat!