Impawsible Pups Richmond, Virginia

PLEASE READ: I would like to preface this review by saying that this is the first Google Review that I have ever posted, or any review that I left for public consumption for that matter. I truly believe that while a negative experience at any public business, restaurant, or otherwise venue, deserves attention, positive experiences warrant ten-fold that attention. I cannot recommend Impawsible Pups more if I was paid do so; Valerie and Hans- the proprietors of the establishment- are hands-down the most kind, well-rounded, professional and reliable people I have worked with in any capacity in Richmond, VA. They both take their profession extremely seriously, and it shows. Their knowledge and capability of animal training and behaviorisms is extraordinary, and their compassion for your animal is even beyond that. They recognize that your furry friend is not just a mutual priority- but an extension of your family, and they act as such. I would trust my dog's health, wellness, training, and boarding in their hands implicitly, and quite frankly, if I had kids I would trust them in equal capacity with my kids. Please, stop your search for dog boarding or training and call Impawsible Pups- their staff is extremely well-trained, and Valerie and Hans could not be more genuine people if they tried. Congratulations- you have found your home for doggie boarding and care.

Very shady place. I would never bring a dog here.

Have been using their services on a weekly basis for over 2 years. My dog loves it!

Brittney and Valerie are amazing people who really know there stuff with dogs. After my puppy Dempsey went through their program, he completely transformed into the most obedient, happiest dog who tried his hardest to be the best boy he could be. Every day he came home from training he was exhausted and smiling, and I loved the pictures they shared from his time spent there, I could tell he was so happy. I cannot recommend this business enough, after sending Dempsey through the program I insisted that my parents send their own rescue dog Kirby, and my girlfriend send her 2 year old Yoshi through as well and both dogs are total success stories. I loved how much the entire team seemed to really know and care for the dogs we put through the program. Between the daily report cards and the photo updates of the dogs while they spent time there, we always knew that they were being treated with the utmost care. The next dog I get will for sure be put through their amazing program. Every dollar was worth it. Brittney Schardein is a miracle worker!

Their portal is convenient to sign your dog up for daycare and add-on services. I just don't understand why there is constant barking every time I pick up my dog. No other day care I've had experience with have that much barking in the back. Are the dogs ok back there? Also my puppy literally got kennel cough here a few weeks ago. When I started to notice symptoms I called them to ask about it and they didn't mention anything out of the ordinary. Come 1 week later they send a generic email that there were some reported cases. I emailed back to ask for a refund on the day my dog got it and have yet to hear back. They also don't provide daily report cards as advertised when I first signed up. When I asked about it they said they were not staffed, but every time I come there are literally staff just standing around. It is so random when we get pictures. Another annoying thing is that they require you to take off their leash and collar and it's such a hassle if you're tag teaming dog pick ups with another person as well as wrestling your puppy to put on their collar. I really wanted to like this place because it's spacious for my dog to run around however there are some improvements that can be made.

I have taken my dog to several different dog daycares and this one is my least favorite. There are much better ones in the Richmond area.

The only place I trust to board my dog. She loves daycare here as well. She is safe, loved, and appreciated for her unique dog-ness.

This staff here have always taken great care of my dogs when we have boarded them there. Never any complaints.

My dog LOVES this place. He literally pulls on his leash to great the staff he is SO happy to see them!

We are so grateful to find a second home for our dog when we travel. Thank you!

When I lived in Richmond, my lab loved coming here. Very reasonably priced (especially compared to DC area), responsive trainers.

Food is good. Atmosphere is fun

We take our dog here every time we have to go out of town. We are comfortable with the staff as well

Always great service at Impawsible Pups. We have an older dog that they take great care of while she stays.

The owner and staff are amazing.

Spectacular care and attention to our dog!

The staff are absolutely wonderful! I've been trusting my 4 legged baby with them for several years.

????????‍♂️ Your dogs do not get water indoors while boarding unless you specifically request it. So when your pups sprint to that lobby water, you now know why!

A wonderful gem. My foster is blind and anxious and he really needed a bath. The staff was caring and when we picked him up he was wagging his tail and u could tell they had spoiled him. Great experience highly suggest

For the love of god, stop yelling at the top of your lungs to quiet the dogs. You are surrounded by other businesses who hear you yelling all day long.

My Pitbull baby girl " EVA" who is 1 years old, have been GOING here for over a year now..... & she loves it, evertime she come back home, she is exhausted from all of the playing lol...... This kennel is hands down my favorite, they open early and close late especially on sundays..... I LOVE THE STAFF ALSO..... They always give me funny stats on how my dog behaves! This is my go to whenever I need my Eva taken good care off when im out of town.....

This place is impawsible to book with .They refuse new dogs seems like a great business plan.

Only gets 1 star because 0 stars isn't an option. My dog stayed here for 6 days over July 4th. He came home with Kennel Cough, covered in abrasions, and a skin infection. A $120 vet bill later and he's finally getting better. Apparently the smelly front office isn't the only bad thing going on in this location

High 5! Good trainer. Thanks, Brittany!

Awesome staff. Great facility. My dog is always very excited to go.

Fairly priced and accommodating. Friendly staff.

In an industrial area. Not the greatest place for dog boarding.

By far the best doggie day care place in the city. Everyone here has such love for the pups!!

I'm giving this a one star based on a visit I had there on Tuesday morning to possibly send my dog there to board. This is the day it down poured all all day. All of those poor dogs were out, for hours, in that rain. They were all soaking wet and miserable. There was one little dog under the ramp soaked and shivering his ass off. When I asked about that poor little guy, she said, " he must be cold". Oh, duh, ya think so!? I called two other places that same morning and they "must certainly" don't send their dogs out in that weather. I'm sorry fire mama that your baby was treated like that. Guess showing up unannounced gets you the true picture. This place is a no fricken way for me.

Highly recommend, take great care of the dogs