Holiday Barn Pet Resorts Richmond, Virginia

Had my 2 beagles stay twice. They were looked after so well. Love the staffing. Shout out to them. Highly recommend. Also their grooming was great when we picked up our girl beagles

Not impressed. We were really excited to try this place out after friends and family talking about how great it used to be. We splurged for a package with more bathroom breaks and space for our very active hunting dog and his brother. I booked an extra play time for our active dog as he needs stimulation. When they were picked up, there was no report how they did. I called back several times and when I got an answer it was apparent there was no record of how the stay went. Our dog did not get his play time as requested and I’m not even sure he got 5 potty breaks because we dropped him off at noon. I also was told a manager would contact me to help explain what went wrong, but never received that call. I felt very “fallen through the cracks” and I don’t think that customer service is worth how expensive this place is. Very expensive for little care. Clean lobby though!

I loved knowing that my baby was in the best care while I was away. Look at that face Khloie loved it!!

Always a great experience. Feel and know our Rilee is safe and getting good care. Love this place!

Great service. Beautiful facility. Very friendly staff. Would highly recommend.

The price is right for a super trim.

They took great care of my sweet girl! Easy check-in, great care and progress report

This is a five star resort for pets. The place is clean and odor free. The staff was friendly and helpful. They took good care of my particularly anxious cat. I will be using them again in the future, for sure.

We love this place! Our dogs love it and so do we.

Our standard poodle pup, Ziggy, gets 5 star treatment when visiting the Holiday Resort. The words "barn" and "pet" I leave out because this place is a resort. Pool and play areas galore. Attentive and friendly staff. But the golden goose is their training program. Zach did more in 45 minutes than we were able to accomplish in 45 weeks. An absolute pro. And the kindness and understanding he has for not just your pet animal, but of the human animal as well (yes, it is the pet's humans that need all the training we can get) that is next level. All of the same could be applied to Dickie, though I haven't had as much interaction. But they both work in tandem to create a world class program that will surely have you puppy ready for any exciting adventure. And that adventure could be just heading back to the Resort to hang with his other puppy pals. Thank you for all you do for the dog's humans, as well as the humans pets.

Made Poppy a reservation for a visit at the Pet spa!

We dropped off our dog last week for a 1 week board and train program. He has all required vaccines - however, he came home with kennel cough. He hasn't been eating since he came home and the vet said he got kennel cough while he was there. So on top of paying for boarding, we are now paying for a vet visit and antibiotics. I spoke to the manager yesterday about my concerns with the training he received (as there is not one difference) and received a refund for the training. We are very disappointed.

We love the Holiday Barn! From boarding, to grooming, to training, The Holiday Barn is the place to take your pets. Everyone there greets us and our pups like we're part of the family. In 2017 we adopted Samson when he was 10 months old (after he was rehomed by his previous family). He had a few bad habits such as jumping on people out of excitement and pulling on leash when walking him. After his training with Dicky, he no longer pulls or jumps and is so well behaved! In March of this year (2021), we brought Athena (also a Rottie) into our home. She was just 8 weeks old and knew we wanted her to go to Holiday Barn for training as well. She is now 7 months old and finished her basic training a couple of months ago. We are waiting another couple months so we can take her back to do more training such as off leash and anything else they can teach her. We can't stress enough the importance of training your pups. An untrained dog is more likely to get rehomed and end up in a shelter, simply because owners didn't care to dedicate the time and money to train their pups. We are so happy that both our Rottweilers are able to go with us everywhere without any behavioral issues. Athena even gets to go to work with me at the office every day! :) We highly recommend this place to anyone for all their boarding, grooming, and training needs. Worth every single penny!

I have used most services at HB, except boarding. I have had a wonderful experience in every way. They know my dog by name and she seems genuinely excited to see them. Training truly changed my life and made me more confident in handling my dog. Very polite and professional staff. My grooming experience has been the best and Molly is always consistent. She does exactly what I ask and my Goldendoodle looks like I like her. Love Carl and all the pack members. Trainers are fantastic and stay involved with dogs they trained. Front desk staff does a great job.

My fur babies love the staff and grooming!!! They give it 5 pawfect stars!!!

Gage love's it here, always take great care of our pup!!!

They are super awesome!! They did absolutely wonderful with my cat,they are the best, love that place,when I called to check on my cat they gave me detail info.they are Great!!????????????????????????????????????????????????????

My Dog Sully is a changed dog after the first week of training. The facility is extremely clean. I would recommend that everyone should give Holiday Barn a chance.

We have a temperamental cat that has been troublesome in the past to board. She was not only loved by the staff at holiday barn but came back a different and more loving kitty. Would absolutely recommend and will be using them again!!!

My dog has had training at Holiday Barn and goes to day camp. He looks forward to his camp days. His training was excellent.

Holiday Pet Barn is so welcoming and took extraordinary measures to care for my two cats. My tortoise shell cat had developed a stomach ulcer of which I was unaware on boarding her. The attendants noticed that she was sick and called me immediately to discuss their findings. On my approval, they took her to my vet, returned her to her condo at their facility, administered medicine, and cared for her as they kept in touch with progress reports! There were no charges for this service when I returned home. I highly recommend this facility to anyone needing to board an animal.

Clark Moufassa is thoroughly spoiled at Holiday Barn! After his last visit, he VOLUNTARILY got in his cat carrier (parked in the garage) as if trying to tell us he wanted to go back!!!!!

Camp is not worth the money you pay. The camp cards are the same generic saying everyday. “Fido had a great day at camp!” I’ve also seen the camp staff on their phones and sitting down almost every time I drive up. I’ll be looking into other options as this company only seems to care about $

Are pets came back not cared for as we requested. For the hefty price I expect things we agree upon to be done.

So, I wanted to get my Rottie puppy some training lessons. I enrolled her even though it’s pretty expensive . The 2nd day there I requested she be trained to walk on my right side.(I’m blind in left eye). On more than one occasion the staff continued to walk her on left which totally defeats the $ I pay for training and confused my puppy . Also , on more than one occasion I requested additional links be placed in her pinch collar and got push back from staff. I am the paying client here. And I wanted my pup trained to what works for me and the pup. After all this, I talked to the staff a week 1/2 prior about using the dog day camp. I was told to just get her shots updated prior, so I scheduled with vet. Thursday (today ) I call to set up days of daycare and find out I have to wait 5 days after her shots before she can come to camp. ????. Sure would of been nice to know this when I asked about it. Now I’m having to take off from work next week... Not happy with this establishment or it’s managements abilities to educate their staff

Our experience was not pleasant again this time. First, I was told misinformation that could have prevented my family leaving town due what I feel was an incomplete situation on behalf of a staff member. Thankfully it worked out, because we worked it out. Then my husband picks our puppy up and he slips thru a hole in the barrier and takes off. Thankfully he was caught. The staff makes he the remark they need to fix that. We get him home he is so parched didn't seem to have water then he gets sick and has an uncontrollable bowl movement that took many hours to deal with.Let's just say, I dealt with what appeared to be teenagers the whole time, until the fine gentleman at the very end. Needless, to say it was not a good experience.

Very pleasant atmosphere and the staff was very friendly, caring, and helpful for our little Persian kitten.

I’m upset because before knowing my cats care they said they will not take him because he is old. My cat acts like a kitten. The care he needed was feedings (slower throughout the day). He has no medications, no issues except he is loud. Before speaking with me over the phone, they assumed and will not speak to us. I am really angry about this. I don’t want to kennel my cat at my vets bc I wanted him to have space and a window. I’m really dissatisfied and really had high hopes. I hope others have a better experience.

We regularly take our dog, Bo, to camp during the week. It allows him to “get the wiggles out” so he isn’t too attention demanding when we have things we have to get done and don’t have time to run him ourselves. We also went through the Holiday Barn training, and Bo is the best behaved dog we have ever owned! We have 12.5 acres and love to have him outdoors with us, off lead. We are comfortable knowing that he is always within ear shot and responds quickly, and happily, when called!!

Their training program is terrific. It is not inexpensive, but I think the money upfront pays in the long run. My dog is always excited to go there, and comes home tired. The trainers were very responsive to the individual training needs f my dog.