Helping Hands Veterinary Surgery and Dentistry of Virginia Richmond, Virginia

My friends vet gave a refferal to them for her cats PU surgery because he keeps getting blocked. She's tried everything already and nothing is working. The receptionist at Helping Hands literally told my friend that it, "Didn't sound important." You don't tell someone that about their sick pet. That's so very unprofessional. And then when they called back they proceeded to tell her that, "The surgeon doesn't feel like doing it." Definatley wouldn't reccomend them. Extremely unprofessional and rude.

Tried getting my cat PU surgery after being referred to them by my vet on a asap basis...receptionists were rude and disrespectful. told me the vet didn't feel lile taking on another pu surgery because they dient feel like it despite how needed it is.. unprofessional. I believe the girls name was Alina who was rude when answering my calls. tried to tell me his surgey wasn't important as well. I do not recommend this place. Shame on you.

PLEASE SHARE THIS POST!! I want this to go as far as it can. Helping Hands Veterinary Surgery & Dental Care of Virginia is now refusing to help Tex. I was on the phone with the "practice manager" and tried to find out why my appointment went up $95. I got a quote of $495 and then it went up another $95 Instead of helping me, she refunded the money to Companion Bridge (they did the fundraiser) and refused to give me any explanation. If you know me, you know I take care of my pets. When you share this, please tag Helping Hands Veterinary Surgery & Dental Care of Virginia so they know they unfair treatment. Even if you didn't donate, spread this message. I want the owners to call me but the awful "practice manager" has blocked me from speaking to someone. She knew that I asked why the bill went up, and she became passive aggressive. I've made the public so everyone can share it

It’s hard to put in words how great this place was. I don’t leave many reviews but I had to on this. This place saved our dogs life. We drove 6 hours to get there. They were willing to do an emergency surgery on the weekend. Posting prices publicly on their website is a HUGE plus in my eyes. No other place does this that I know of. No blindsides here at Helping Hands. We got estimated quotes from 3 different places in our area and they wanted to charge 6-10k (3-5x more than what we paid here for surgery.) Super professional from the phone staff to the care that we received. Thank you Helping Hands for everything you did for us and our pet. 13 months later she’s still doing great.

The staff at Helping Hands were wonderful! From the initial phone call all the way until check out, they answered all my questions and explained everything throughly. My toy poodle , Wilbur, had to get several teeth extracted and they took such great care of him. When I called to pick him up they told me how sweet he was and how they had been playing with him! I know he was in great hands and had wonderful care.

Wasted 2 weeks and multiple in depth calls with this places staff to get there today and find out 99% of what I was told to do and money already spent was USELESS and my pet is still in the exact same condition.

I took my English Bulldog to Helping Hands a couple of months ago to have the entropion surgery on both eyes. The employees at Helping Hands were extremely helpful throughout the entire process and provided very clear instructions on how to care for my dog before and after his surgery. The healing process took about 2 weeks as the staff advised prior to the surgery but I couldn’t be more pleased with the results. His eyes look great, his vision has improved and seems to be a much happier dog on a daily basis. Thank you to Helping Hands for their tremendous work on my dog’s eyes, the professionalism from all staff members, and for keeping the price extremely low.

I cannot thank Helping Hands enough for saving my baby boy's life. I drove 10+ hours from NYC to VA to Helping Hands and it was 100% worth it. I would do it again in a heartbeat. My dog was presented with gallbladder disease, and needed his gallbladder removed. This is a specialized and (can be often) a complicated procedure. And if it's not done, I was told by many vets that his gallbladder would eventually burst and that could be fatal. I was scared beyond belief. Unfortunately, I was quoted over $6,000 at his primary vet and between all of the tests leading up to the diagnosis, I simply couldn't afford it. Helping Hands took on the case and I cried. They were informative, realistic, kind and attentive from start to finish. Obviously, this was a very stressful time for both me and my pup, but Helping Hands made the process go as smoothly as possible. They were some of the kindest humans I have met and truly care for your animals. They went through every question and reassured me that they were going to do everything they can to save his life. And they did! Fast forward a couple of hours and they informed me that Bagel's surgery went very well. Though, he was not out of the woods yet. They recommended that we transfer him over to an emergency animal hospital, where they can monitor him overnight. The ER facility was fantastic and the next day he was good to go home! I know Helping Hands says they don't see the cases go through after they leave the premises, but I'm happy to report that we are currently 7 weeks post-up and Bagel is doing fantastic. He is back to his normal self and I'm even happier to report that his liver enzymes are going down! Not that I had any doubts before, but the surgery was indeed a true success. We are forever thankful that a place like Helping Hands exists. I don't know where we would be if it weren't for their kind hearts and the ability to make serious surgeries, like the one Bagel needed more affordable for pet owners like myself. I would've done anything to save him, but I am grateful I didn't have to decide between rent and saving my dog's life. Truly, thank you. Both Bagel and I are deeply appreciative of everyone there!

It's been a few years but I just want to say thank you so much for helping my cat! LuckDuck still going strong and living a happy life thanks to you guys. (:

Helping Hands took amazing and exceptional care if my Sashi. I have a 7lb miniature Chihwawa with breast cancer. She had tumors that needed to be removed. One tumor was so large it burst and was open and leaking fluids. Her regular vet was so busy they gave her a surgery date two months out! I was so shocked and appalled over how they could even remotely think that it was ok to allow my pet to suffer that long with out even considering emergency surgery on her open and obviously painful wounds. It was utterly heartless and a business as usual attitude. Needless to say I won't he taking her there. I researched Vets in the Orlando area and this place pulled up. When I went to the website I was impressed with their transparency on lost of surgery procedures and flat prices posted. I don't know of any other Vet that does this. I immediately called and the staff was so friendly and forward on answering all of my questions. The girl on the phone (wish I would have asked her name) took her time with me and I did not feel rushed off of the call whatsoever as so many others do. The level of quality care and attentiveness was above and beyond unexpected and exceptional. Many can learn from this place on the proper way to treat people and their loved pets. The surgery was booked two days later and now Sashi is looking so much better and won't have to suffer any longer waiting for proper care to come alleviate her pain. I thank God for allowing me to find this place. May God bless every single person working here who took such great care of my Sashi. Not to mention for a fraction of the price her regular Vet wanted to charge me. We are forever grateful! Thank you! Thank You! Thank You!! I wish you all an enormous amount of great success!

I’ve been taking my dog to Helping Hands for dental work since 2016, and it’s always a wonderful experience. They’re affordable, they take very good care of him, they give thorough instructions for his aftercare, and they always call to check on him the day after. Pre-pandemic, we were allowed to hang in their wonderful lounge with free coffee and TV. People come from all over the country and pin their home town on the map. As long as I have pets, I will bring them here. Highly recommend!

I have never been there so I don't know why you sent me this

After care instructions were fantastic.. what to expect of my pups recovery was spot on. I thank you from the bottom of my heart and my adopted fur baby has bonded with me a little more because of hand feeding and creative ways to care for her. Cinnamon's crooked little smile will melt hearts! I highly recommend HH to everyone who seeks loving and affordable care. Shirley and Cinnamon Chappell???? ????

I wish every single state in the U.S. had a clinic like this one. Our older fur-lady (as smaller dogs are prone to) needed several extractions and estimates were between $800-1500+. Well worth the drive to VA to have the extractions and scaling done for a nominal price. She was soooo much happier the following day, without the hurt in her mouth. HH staff are top-notch professionals. I am grateful for their services and glad to see they have been able to expand into other specialty surgeries as well. They are angels.

Didn't realize that charging over $1,000 for some added x-rays was "affordable" was quoted dental care without x-rays for $355 for the wait list. If your willing to cough up $545 though they can get you right in. If you want x-rays to rule out a list of problems they want to charge you $1,095. Seriously.. What a crock..

Since the first moment I had contacted them I could see that they want to helping me with my dog Valy. Then when I took my dog to them I did feel comfortable the way the handle everything, and the next day after the umbilical Hernia surgery they even followed up my dog recovery ...thank you so much for been there to give a hand to us.

I brought my 11 year old cocker spaniel to them for an emergency mass removal and spay, that most other vets refused to do or would have cost me about $9k at a specialist that I couldnt afford. These people helped my dog in a timely manner and made her comfort and safety their priority. I cannot recommend them enough.

Great place. The people need a place like this to take their family that are in need of help. My Cats are my family.

Fantastic staff! I was in a hurry to preform a life saving surgery on my pup- they fit us in, did not charge an arm and a leg, were quick and professional and compassionate. Now, my Bumblebee is still with us!

I’m so very grateful for teeth extractions/job they have done for my baby, twice now. They are so friendly and willing to answer my concerns/questions at ease. Love their service, friendliness and flat rate affordable price. Makes it worth driving more than 1.5hrs there. Would highly recommend them.

I’ve only visited their website and sent them an email. They promptly returned the answers to my questions. As it is this place does pet surgeries for about less than half the cost of normal vets. They are located in Richmond, Va and yes they see out of state animals.

These people are the best! They answered all my questions, made me feel at ease and comfortable driving an hour to take care of my fur baby. So much more reasonable than the vets elsewhere! That is due to them specializing in only a few things and not a full service office.

This my second time here. It’s been a few years and this time I bought my 7lb Yorkie for a teeth cleaning and a neuter. I was nervous because he is small and there is always a risk with any surgery. Although the checkin process has changed, their service did not. They were organized, professional and knowledgeable. I actually preferred the COVID procedures because it allowed you to wait in your car. You did not have to worry about standing in line and/ your dog interacting with other dogs. The vet tech was ver knowledgeable and most important transparent and up front about all of my questions. If you are uncomfortable with something, just ask and your question will be answered so you can make the best decision. Discharge was smooth and they provided detailed discharge instructions and called the next day. My Yorkie is doing very well. He ended up having a neuter and 4 teeth pulled and he was back to normal the next day. Thank you helping hands!

Great place, very helpful and friendly staff!

Our dog had a major teeth problem which was causing her pain, very bad breath, and eating issues. From the time our dog was received by the staff to the time of picking up, she seemed to be treated with kindness and love. I do not have much to say about the process, since to save funds and make ir affordable to get surgery done, there is no way to know more. But, the clinic did call the next day to find out how she was doing and to follow up on any additonal questions or instructions needed. We want to thank all the staff as our dog is much better, she is eating better, and she is so much happier than before.

I am so grateful that Helping Hands was able to help my Cinnamon. She had an dislocated hip, and the cost at other places was a lot . But I reached out to them and they was able to get my baby in for surgery. I am happy that it well and she’ll have a speedy recovery ❣️! Thank you to the wonderful staff that was so helpful in explaining everything! I appreciate you all !

I had a excellent experience and is very affordable. The staff is very polite and helpful. I would recommend them to anyone with a dog .

Saved my service dog/ best friends life

Helping Hands took excellent care of my rescue kitty. They treated him with love and spent much time explaining the procedure he had done. I would recommend them to anyone that needs dental care for a cat or dog.

Everyone was so nice. It's very affordable and highly recommended especially for any dental work. I will add that they could use in them improvement in their check-in process because it was a little inconvenient waiting for an hour after dropping my pet off just to pay