Farmers Veterinary Hospital Richmond, Virginia

If you value poor communication and lackluster customer service, this is the place for you. After spending close to 2k on surgery for my dog, they neglected to remove 3 out of 4 of her stitches and initially gave me the impression that it was because they were dissolvable. Fast forward a month later and they are still fully there. When I called about the issue, they had no record of which stitches had been removed and asked for clarification where each of them were located. They also were not able to tell me if they were permanent or dissolvable and asked me to send pictures for them to figure it out. Turns out they were permanent. It is SO concerning that they needed me to tell them information that absolutely should have been accessible to them in my pet's file. No apologies were made by Ashton, the vet tech who I spoke with. Avoid this place--I think this experience points to major communication issues within this business. There are plenty of other vet offices around who provide superior services.

Love the friendliness support and care of this facility I always leave with a huge smile thank you for taking care of my fur boys ????

The lady at the front desk is reason enough to avoid this place

My 6 month old Amstaff terrier was a nervous/excited wreck he could barely sit down and they treated my baby with nothing but patience I love it here! Tip: Since we are now waiting outside with our pets due to covid (which is no problem by the way) it'd be great to have some waste bags/basket out there? Puppy enjoyed the grassy area next to the building but when he relieved himself we found ourselves scrambling to the car to find a baggie????

The front desk assistant seems to have a attitude and not wanting to be bothered with her job however the veterinarians and veterinarian assistants are extremely nice and loved my kitten.

Great Vet I had my pet groomed nails trimmed bath and cut teeth brushed The groomer there is really GREAT!

Very nice staff... The vet was wonderful and explain what was going on with my dog.. nice place to go to..

Love Farmers. They are quick and efficient. They are so nice

Farmers Vet policy has changed since Covid. You can no longer walk in and talk to a person to buy a needed product. Be ready to leave a message and wait 24 to 48 hours for pharmacy to call back. 9nce you get someone your needs will be met. I SURE MISS Kate....... Where did care for the customer go!!!!!

I was very impressed with the staff and how thorough they were. The doctor came out to the car and introduced himself after speaking to me on the phone. The only thing was that I asked for my second cat's nails to be trimmed and they assured me that there was a note in the file but she never got her nails trimmed. I didn't want to have to bring her back and pay more money for a trim.

Absolutely love them. My dog has stranger issues but somehow he's always so good when he's with the Farmers Vet staff! Sadly I'm moving but I was able to squeeze in a checkup with them before I find a vet in my new state.

Everyone has bad days AND everyone deserves a second chance.Today was my second chance at Farmers Veterinary Hospital. I have been a happy customer for the past few years but the experiences of my past few visits have led me to take my dog to a different Vet so he can receive quality care. Even when speaking to the manager, customer service was not the first priority as she went through all the ways I was wrong before giving me a half hearted apology and letting me know that I could drive back and get the services I already paid for. Two years ago I would have given a 5 star review to this place. Sad that it has gone downhill as this should be a quality resource for our community.

Staff was empathetic and understanding,and even sent a simpathy card signed by all staff 4 my furbaby sasha who received her wings.We were very thankful.Thank u Farmers 4eva❤????

Very kind vets, we love them and so do my animals. They're very considerate and caring.

The staff is so friendly and they take excellent care of my furbaby.

Wonderful customer service. Dr Hall and his staff are the best.

Dr Hall is wonderful and his staff is friendly and caring. I feel my pup gets excellent care there.

They are AWESOME!!!! They took great care of my furbaby and us. We had to make a very hard decision, they let us stay with him as long as we wanted to. Autumn is AWESOME and caring. She sat next to my baby and rubbed his fur and that made me cry even more. My baby had cancer.

I'm going to be making a visit soon but I'm young and in college and didnt have a job at the time when my cat had a urinary block, the doctor told me I had to go to the ER for my cat and helped me with a lot of my fees and made things significantly affordable. Also he let my cat have overnight stay instead of at the hospital and took personal care of him which I was so incredibly thankful for. They actually care about the pets which is amazing.

A terrific veterinarian. People work there a friendly and kind recommended to others to take their pets. They care about their animals

Best in the game. They love my dogs, are easy to deal with, fair prices

Farmers staff are super friendly and understanding when you are booking an appointment in stressful situations. I feel acknowledged, listened to, and trust them to look after my animal companions.

I highly recommend Farmer's Veterinary Clinic. During these days of Covid, they meet you at your vehicle & take your baby inside. The vet calls to discuss what's going on & keeps you on the line until the visit is done. A staff member processes your payment over the phone & beings your baby back with receipts & any meds they may need. When our elderly cat (she was a stray so we're guessing she was at least 19) turned up blind one morning in April, our regular vet said she's old, it's to be expected, it was probably happening for a while & you didn't notice, we'll put her down when you feel her quality of life is done. I called my cousin who recommended Farmer's. Dr. Hall fit her into a packed schedule & found that she had kidney problems and high blood pressure. Within 3 days of being on medication, she was back to her usual self. Although we had to put her down in September (complete kidney failure), Dr. Hall gave us 4 months more than we would have had. When my daughter brought a kitten home from college in December, there wasn't even a question about where we were going. I can walk to our old vet but I choose to drive to Farmer's because of the compassionate care Prissy received.

Very caring and professional. Dr Hall was really attentive to my cat and it is obvious he really loves and cares about animals. I have taken my other cats there as well and have been really pleased with the care they received.

Working hard to provide great service during these trying times!

We took our very sick dog (pancreatitis) here for overnight care after they were referred to us by our usual veterinarian. They readily accepted our Siberian Husky and kept her overnight on iv fluids. They took wonderful care of her and she was looking much better the next day. She has improved by leaps and bounds and it seems the worst of her ordeal is over. We cannot thank Farmers Veterinary Hospital enough for agreeing to take care of her on such short notice and for the top notch care she received while with them. I highly recommend Farmers Veterinary Hospital!

Very caring organization. They worked with us to diagnose a very tough problem with our pup and came to a very satisfactory conclusion. We will use and support Farmers for as long as possible. Such a way to do this is to purchase your supplies thru them, which we are very pleased to do. They offer great products and maintain in house inventory.

The best vet I have ever been too. My dog can be selectively aggressive and not once did they make me feel like he's a nuisance!! They are always ready to help when something happens last minute!

Been here twice and was thoroughly impressed with everything!! We wjll absolutely come back! Posted a much longer review on google maps!

Excellent pet care and people care! The staff is professional, and really takes the time to help you.They are all superb with a shout out to Kate and Dustin specifically. Charlie, Ming, and Freddie love you!