Happy Camper Pet Lodge Richmond, Virginia

Workers are very friendly. They memorized by dogs name in one visit. I especially like that they separate dogs according to size and whether they are neutered/spayed or not. Cody comes home calm and ready to sleep on and off for a couple of …

My furchild will never go anywhere else for daycare or boarding. The owner is amazing and the staff treats the dogs like their own.

I would highly advise to not bring your dog to Happy Camper. Our sweet golden went there for daycare when one afternoon they called us to let us know she had a “minor cut” but was doing fine and they put hydrogen peroxide on the cut (which btw is not suggested). We go to pick her up and there is a large open gash on her back, which required a vet visit, staples, and a cone for two weeks. When asked what happened, they claimed they were outside the whole time and didn’t see anything happen; it also “wasn’t caught on cameras”. There’s no way my dog injured herself, so beware of the aggressive dog that’s there and clearly running freely unsupervised. We are most disappointed in how the owner handled it; not giving our dog proper first aid care, downplaying the injury, barely receiving an apology, and no reimbursement for the vet bill. Please think twice before sending your fur baby here!!

My pup LOVES going to Happy Camper! He gets so excited he starts barking two blocks before we get there. The staff is so friendly and they really do love all of the dogs. They take good care of my guy, especially when I board him.

So moved from my experience today had to write a review. From the moment of arriving my instincts said don't stop! Entering into the lobby a strong smell of urine (mask) and duct taped holes on the floor.Looking out the window into the 2 play yards many dogs trying to find shade along fencing or anywhere they could and only noticed ONE water pail for each area. Not a human insight to manage the yards. They were probably in the ac. Air temp was 105.Didnt get a tour of the sleeping area was truly afraid what was behind "the curtain"!

I have been bringing my fur baby here for a few years now. Not only are the prices affordable, but the staff is absolutely amazing! I was nervous since I’ve never brought my dog to daycare or boarded him. Avery reassures me how well he’s taken care of because he runs right in and is always so happy when I pick him up. Highly recommend Happy Campers

Our little big Saint Bernard is a truly Happy Camper! We love how caring the crew is, always sending us pictures of our dog playing outside. We strongly recommend this place! The dogs have a LOT of play time and you can tell they have a great time while staying there.

My dogs don't normally handle boarding very well but did great at Happy Camper. They were tired and happy when we picked them up after 5 days. Will be using them again when we start traveling.

I have taken my dogs to happy camper for over 6 years. Today we will find a new daycare, the women at the front desk is the furtherest thing from professional, a dog nearly attacked my dog and she yelled at me in return telling me I couldn't come inside the office like I did, mind you I have been coming here for over 6 years doing the same thing. When your policy changes I suggest you give your clients time to adjust and make sure the information and rules are consistent through out your entire team. Sadly each of you have told me something different, Josie and Kaiden will not be returning. The situation this morning was uncalled for, I hope you get the red haired lady who can't even practice basic hygiene out of there, I have hated taking my dogs there since she started being there and this morning was the last straw.

My dog loves it here. The staff are caring and responsive to concerns, and my lab mix dog is worn out following a day here. Priced well too.

Very friendly, took care of my pup well

We love happy camper! Our pup gets to get all of his energy out in a safe and fun environment. Their hours are amazing and you can't beat the price. We take Duncan twice a week and it's his favorite thing. As soon as we pull in the driveway he freaks out. We love that they know him by name and periodically send us photos of what he's doing.

Great customer service and always professional.

My dog absolutely loves this place and they always remember him when he walks in. The staff is super friendly.

Have a 5th yorkie took her in for a trail and they said she would not let them pick her up

My pup loves coming here for daycare! Friendly, caring staff.

I don’t write a ton of reviews, but I can’t say enough how grateful I am that Happy Camper is a part of me and my girls’ life. Maggie (my almost 1 year old black lab pup) has THE best time at HCPL. She’s completely wiped out from playing her heart out all day and is always so stoked to arrive in the morning. I had to board her this week & unexpectedly added an extra day to the reservation last minute. The staff is always so kind, the facility smells great (unlike others in the area), & I really love that they get to play outside so much. On top of all this, the prices can’t be beat. We’re some happy campers for life in this family! :D

Our puppy Charlie literally tries to jump out the window when we pull into the parking lot because he loves it so much there. We love the people and they love him.

Very solid daycare and overnight kennel.I really appreciate their relaxed attitude but still they keep a level of professionalism that I appreciate. I know that our dog always comes back tired and happy.

Took a walkthrough of the place, and it had a strong smell of feces and urine. It looks like it hasn’t been cleaned in weeks, and I even saw one dog kennel that had feces caked on the walls and looks like it was just left there for days. Not to mention the dogs were kept outside when it was cold and raining. Won’t be taking my dog here for sure.

My Son boarded his Old English Bulldogge over the Christmas holiday for 5 nights. after him doing a four hour trial visit which went well. The employees only sent one update on Christmas. When he was picked up his testicles were enlarged about 2 1/2 times their normal size, reddish in color with scabs!! (We have pictures) My son immediately treated him with antibacterial soap and bathed him. Fortunately, we were scheduled for a routine vet appointment the next day. The vet treated the area and prescribed pain meds and antibiotics to clear up the infection and removed scabs, which was painful for our dog and to watch. Not once did the staff acknowledge there was a problem, and they failed to call the Vet (whose information they on file) to have him treated. Additionally our local emergency called them to check and was told everything was fine.We opted to post a review on-line so that other pet parents/owners/handlers can be aware if planning to board overnight for an extended period. Thank goodness we sooner than later as the condition would have gotten much worse if continued to be left untreated. We had to pay additional monies at the vet over and above his regular vaccination charges. Never again...two thumbs down. Not a happy camper or customer!! The owner of Happy Camper pet lodge did reach out to us and was apologetic concerning "what may have happened" to Handsome Jack during his stay. Our concern was that no one noticed the change in his testicles or attempted to get him medical treatment or said anything about it when we picked him up. He is almost completely healed but it is unlikely that we will board him again overnight to avoid any future irritation and/or infections of this type.

Friendly place, guy with tattoos was visibly drunk, hope the owner is able to catch this in the act. It's not good for the buisness , or the dogs. Owner is really nice hate to see him taken advantage of

We've been bringing our dog here for years and she really seems to like it! Preston, the owner, very much cares about the dogs and the clients he and his staff serve. We're so glad to have found Happy Camper Pet Lodge!

We have been bringing our dogs on and off for the past 3 years (It's very rare we took them, usually it was on vacation) and back then they always had an amazing time. This time around we put one of our dogs for day care a couple of days. On the final day on the way to day care my dog was acting a bit nervous. Usually he just lays quietly. I figured it was no big deal so I left him with the young man with a beanie at the front desk (who my dog really likes) and off I went. When I picked him up, the same young man greeted me and called on someone to bring me my dog while he stepped outside. While I waited, I heard a lot of yelps. I quickly realized this was coming from my dog. These were the type of cries he only makes when he is in pain. Problem is these cries lasted for more than 30 seconds. So another guy comes out with my dog and I visibly see that my dog is uncomfortable and comes towards me panting. I ask the gentleman what were those cries about. He tells me: "I don't know, I think he is just happy to see you". I reply with an "ah, I see. By the way, where is his jacket I brought him in?" He does not know, so I spot the jacket on the counter. This is when I see the jacket has a tear near it's neck. I just walk out and leave. On the way home my dog seems releived. All I know is this: my dog has never in his 7 years of life cried out in pain due to "happiness to see me". The only times he has cried like that was when he was on pain medicine due to a procedure and those cries lasted no more than 2 seconds. I am never returning and I hope that the owner keeps an eye on that employee.

Left our dog here and they were wonderful with her!

My dog and I love it here! My dog always comes home happy and can't wait to get there in the morning. She practically jumps out of the car before we even turn down their street. The Happy Camper team has gone above and beyond to help us in multiple instances and have been pleasant to deal with.

My husband went to drop my 2 dogs off for a pre boarding trial. While waiting in the lobby for assistance he looked out the window and one of the employees was yelling at another employee trying to locate and a dog, while doing so she was yelling at other dogs to “move”..” get out the way”. My husband immediately left with my 2 dogs based on observing that behavior .

They’re affordable and allow Pitts, what more could you ask for?! My pup seems to enjoy coming here!

We’ve boarded our dogs there a number of times and the staff is friendly and our dogs are always happy there! We especially like the texted photos of the dogs during their stay!!!

The groomer Roger here, did a fantastic job on my little Maltipoo. I’ve taken him to many groomers but never really met my expectations, I showed Roger a pic of what I wanted and he delivered it! My baby, Toto is also a very anxious dog. He has separation anxiety and he’s scared of literally everything including meeting new people and dogs. As a puppy, he got attacked twice by other dogs so he goes into panic mode when he sees other dogs. When I dropped Toto off, he was trembling but when I picked him up, he was so happy and excited. He also ate the treats that the staff gave him so I knew that he was comfortable with them and that they did interact with him. If he’s feeling uncomfortable or anxious, he wouldn’t eat or drink, not even his favorite treats. The staffs and the groomer here were amazing and the pricing is very affordable. We will definitely be coming back again!