Church Hill Animal Hospital Richmond, Virginia

They were pretty good but now you can't even get an appointment for your animal wow

We took our cat, who had a severely wounded tail, to this clinic. They returned her with no bandages and a still completely wounded tail (still a large bill of course), which she kept biting at and bled all over the house. This is unacceptable behavior for anyone in the medical profession. It is a bad idea to use this clinic for any reason.

I've been taking my animals to this hospital since 2014 when Dr. Nan Jack was at the practice. I always had a pleasant experience when she was there. They always found time to see my little guys during emergency visits and made the experience not as bad. However, since Dr. Jack's departure, I have had difficulty making appointments that weren't more than several weeks out and have even been turned away during emergency visits when my cat was having a seizure. Most recently, a refill for prescription flea medication ($100) that I have been receiving at this office since 2014 was declined. After speaking with the receptionist to determine why they stated we were overdue on their yearly visits. If you live in Church Hill, you know fleas come with the neighborhood. Now the only way to release this prescription to keep my cats free of this parasite and keep myself and home free is to spend $65 to have a Doctor look at my cat. This sounds like a money grab. Dr. Jack would never have allowed my cats to go without this prescription. I will be taking my cats somewhere else, somewhere that can provide the level of service that is clearly no longer available at Church Hill Animal Hospital.

My Pit Bill was not welcome. He is a good dog with good manners (when he is away from home????). I experienced not being welcome from the moment I walked in. No services were provided. Not planning to return.

When first Ill dog king smoke and toke him here they fell in love with him they explain what type of shots he would need. And let you know what they a for so we can keep I'll buddy around. Its a gud place check it out

My animals have received compassionate and competent care from Church Hill Animal Hospital for over seven years.

Great place. Very gentle, kind, and reassuring. HIGHLY recommened. Dr. Manuel has treat our pets for years and we would not trust them anywhere else.

I've taken my cat here for years, and have never wanted to switch vets even though I don't live in Church Hill anymore. My baby is 17 and has multiple health issues so I'm constantly worrying about him, and they're so kind and helpful whenever I call to ask questions and they always take wonderful care of him. They've clearly been very busy throughout the pandemic, but everyone there works so hard and I always know he's in good hands. I'm so grateful to have such an awesome place to help me make sure his golden years are as healthy and comfortable as possible.

I just moved here from Atlanta, and I want to say that I am so blessed this vet is right around the corner. I am appalled they have any low reviews at all. This practice SAVED MY CATS LIFE! They found a urinary blockage and without them he would've died a few days later! I am eternally grateful. I read through the reviews and I do want to add, yes, even I had some trouble getting them on the phone. But you want to know what I realized? It's because they are SO good at their jobs and in such a high demand, that they have a SUPER HIGH CALL VOLUME! So be patient! Just try to call back, thats what I did. It is beyond worth it. I had Sarah at the front desk and she might be a real life angel. She has such a good memory and she is so courteous. My cat saw Dr. Clay, and she called me three times in a day. I don't know what vet makes the time for their patients to do that, but that's some serious customer service. I've never gotten so many updates before - it was so refreshing. Lastly, Lisa, the Head Vet Tech Is the one who actually saved my cat's life and helped with the blockage. She is the most kind, dedicated, professional, and hard working person . Even more off topic - she knows her clients very well. I love personable practices. She stopped an owner just to ask them how they have been because she knows their story, health issues, etc. She is such a great human being. Ignore all other reviews and go by this one. I used to work at a vet office so I know a good place when I see one. Never going to another place again. Thank you, Church Hill. Y'all saved my cats life!

Great service great staff the doctors genuinely care. Only place i trust with my german shepherd thats about the best review ill ever give anyone hes my world.

Karen Manuel is skilled, knowledgeable and great at teaching and communicating with pet parents

The good: vets are nice, nurses are helpful, and your pet will be in good hands. The bad: They are disorganized and you'll likely spend most of your time waiting. They are VERY money driven and try to up-sell you for fecal exams, flea & tick meds, and unnecessary visits to answer simple questions. They are also aggressive with email marketing. For me, the bad outweighed the good, and I wouldn't recommend this place. Our new vet, by comparison, has been a fraction of the cost, much more organized and efficient, answers my questions by phone, and even sent a handwritten thank-you card after our visit.

I've been taking my pets to this office for over a decade and have always gotten exceptional service. I understand times are difficult with covid. I do not have any complaints about the medical care my dog receives, but recently have been having worse and worse experiences with the employees working the front desk. It seems like every person you talk to tells you something different. Everytime they've told me they were going call me back, they don't. Numerous times my dog has gone without the medication he needs because it doesn't get filled. I'll call, someone will say it will be ready in a few hours and they will call me back. I'll receive no call back. Then I'll call the next day, only to have another person say it will take 24 to 48 hours, and they will let me know. I'll wait 2 days, receive no call back, call again, and it still will not be ready. I shouldn't have to call repeatedly for something so simple. If this goes on for much longer, I'm sadly going to have to change vets. The front staff has always been kind and helpful. I do not believe this is an issue with the staff's performance, who clearly are too overworked. I really hope Church Hill brings in some more employees to deal with the problems stemming from being so understaffed. I feel bad for them.

Theye were Great with my Tessa Rose! She came with bladder stones & they took Wonderful care of her. Poodle.

We are so pleased with the compassionate care from this facility. With little notice, they recently saw our beloved 12+ year old boxer who suddenly began having violent seizures one morning. We knew when we brought him in that he was likely going to have to be euthanized, but they still took time to stop his seizures and make him comfortable while they explained his grim prognosis in a caring and understanding way. In the end, we did have to put him to sleep, but we are so thankful for the caring staff who eased his pain and ours.

They do a really nice job here. Appointments are on time, the staff is competent and compassionate with your pet and the prices are fair. I never feel like they order unecessary testing or procedures.

This place safely removed 2 mammary tumors (breast tumors) from my 9 year old dog diamond they also gave her a full hysterectomy during the process I’ve probably called them almost everyday since 12/17/20 asking questions ( i know they are probably tired of me calling) but they always answer all my questions and they are very nice and professional i didn’t have all the money to pay for her surgery due to COVID making things hard right now they called and told me that if i paid $200 they would cover the rest of her surgery which was well over $1000 i love this place completely oh and a doctor there named Lisa especially is amazing!!!

They do a great job

They took very good care..of my cats misti and sherbert..two years ago

Best veterinary care, my baby is being treated for heart worms, they are caring and compassionate.

The owner of this practice hates dogs. If you have a cat, it might be fine (I'd still very much question her medical knowledge), but do NOT take your dog here. She hates anything that isn't a small rescue dog with perfect manners that loves cats. And don't dare take a well bred purebred dog or god forbid a pit bull into the building! There are cats wandering everywhere and the owner refuses to keep them out of the lobby. Both times I went in, I had to deal with random, aggressive cats just walking around. The owner was rude and short with me and tried to give me some terrible medical advice (confirmed by the vet I now see). I've talked to others since then that have had the same issues. Not sure how this place has such good reviews? I assume fake accounts? I live a few blocks away and drive 20 minutes to a much better hospital now.

Great service also very efficient! Thank you for handling everything quickly!

Very caring staff who always fit my pets in if it’s last minute and they do very good surgery. They’ve adapted well to the pandemic and keeping everyone safe and healthy! Good, quality care.

Great people who really care for your animals. Lisa is the best tech!

I am so disappointed in my vet office. I've been a patron of this vet office over 5 years. They sell my dogs' medication at a high price but I've always bought from them. After losing my job as a result of the covid pandemic I wanted to buy the medication online for a discounted rate. They spent 20 minutes trying to talk me out of it before returning my dogs to me. Finally telling me they wouldn't give me a paper prescription, but the retailer had to fax them a request for the doctor to sign. The retailer faxed the request and they never sent it back. My partner and I have called and left many messages in the last 2 weeks and they have not returned a single one. It seems they'd rather my dogs go without medication than get it somewhere else. In trying to gouge me for around $200 and not acting with understanding during a time of crisis, they have permanently lost my business. I hope it was worth it. Also I'd like to point out that everyone in the office may not be at fault for this. The doctor has always been kind and understanding. The folks at the counter have given me attitude several times. I'll be looking for a vet that doesn't try to punish me for trying to save money once in 5 years. Good luck!

So I visited this place with a good friend of mine that adopted a dog and was getting it checked out my friend's dog is super huge she's a black lab and he's basically like a baby and a Giant's body the staff was so welcoming it was ridiculous they had snacks they come come down they were very pleasant to talk to I'll try their best to figure out what's the situation to take next inside at the office when the doctor came she was awesome. very funny straight to the point as I should say . and please do not underestimate the pretty nurses and helpers there girly but strong the way they tacked this GIANT dog was amazing to see lol

Honestly I wouldn't trust anyone else with my dogs. Very soothing environment.

Wonderful people who take great care of my animals. They love going to the vet!

I trust them wholeheartedly with my pups... Love Dr. Manuels there!

I live practically across the street from Lakeside Animal hospital and after trying them out, I quickly (despite the extra drive time) decided to go back to Church Hill for my dogs veterinary care. Dr. Jack has always provided exemplary care to my pup, and I have complete trust in her knowledge and expertise. Church Hill AH also have the most reasonable rates for their services and I believe this is bc they truly care about animals. I've never written a Google review before, but I was moved to do so after the incredible service I received from them today. Earlier today I discovered a large abscess on my dogs hindquarters and called Church Hill immediately. They informed me that they were double booked today but if I could drop her off soon, Dr. Clay would squeeze her in. Within two hours my Jujubee was diagnosed and treated by Dr. Clay and I had her resting comfortably back at home with me and her necessary prescriptions. Incredible. Can you imagine how much money they saved me for not having to go to an emergency vet?! Lastly, the front desk staff and vet technicians have always been super kind and helpful. I would easily wager that this is the best veterinary practice in Richmond! Thank you Church Hill Animal Hospital!