Boulevard Animal Hospital Richmond, Virginia

This vet is great I trust this doctor

Front office needs to get their act together. Booked a surgery but its not on their books with only a few days to go.

Takes very good care of pets being seen and very customer friendly!! Wouldn't pick any other place for my baby!!

Just went to pick my dogs medical records up, since we started seeing a new vet. After reading the office notes that were left from my phone call just proved that the entire front office staff are completely incompetent. I called and asked for the NEXT AVAILABLE appointment and was offered an “emergency” visit for the same day with an additional charge of $125. When they had an appointment slot two days later that they could have offered. When declining the “emergency” visit fee, they took that as me refusing to have my dog seen at all instead of offering the next appointment that was 48 hours later. Even after I expressed that he was an established patient that should be able to get in within a decent amount of time. So my options were, same day for a extra fee or an appointment over a month out. This practice needs a lot of growth in customer service. I’ve always been patient with the front staff because the actual vets are really thorough, but unfortunately the front staff are who shape the customers experience and satisfaction. Sad they just lost out on over 1k in work that I happily paid our new vet to take care of our needs.

My interaction with the staff at Boulevard Animal Hospital has been nothing short of exceptional! I have been bringing my pets to this establishment for many many years and although the staff has changed considerably, the quality and dedication has not. I would especially like to thank Dr Jeffers for taking great care and much concern for my little “ Louie” I would also like to thank the staff who always seem to be very accommodating and patient when I have an issue or concern. I would like to mention “Jasmine” in particular for her very sweet demeanor. :) THANK YOU guys for excellence!

This was caeser first visit with them and the experience was great.

My family and I have been going to Boulevard Animal Hospital for about 40 years. They have been wonderful all that time.

I love the staff. Everyone's very caring. The only problem I have is with the price of neutering my kitten. It is way too expensive (over $400).

Everyone here is very knowledgeable and give great care to your pet.

I have been going to this practice for over four years and have witnessed first hand the customer service go downhill. I am so frustrated after hanging up with the practice manager this morning. It disheartens me that I have to find a new place for my dog to be followed. As an established dog, he should be able to be seen if needed for acute needs. He was just seen last week for a physical, but now is having ear issues. I requested an acute visit appointment and was first told I would have to pay $125 for an emergency visit. I declined because it is an urgent matter, but all they literally have to do is take a look at his ear and prescribe medication if needed. The receptionist offered for me to drop my dog off the next day and pick him up while ready. Those were the only two options given to me. I asked to have a manager call me back and was talked over and completely disrespected over the phone. She offered an appointment for two days later in a regular time slot and could not explain why her receptionist couldn't offer it to me. I refuse to return to somewhere that treats paying customers with no care.

Poor customer service, African-American staff was not willing to work with the African-American customer

I love the vets and staff there. It's clean and pleasant smelling. For the most part the prices are reasonable, except for the neutering. The price for that is unbelievably high.

When I called and set up an appointment for my cat to get neutered the person who I talked to told me that it was going to cost $52 for the surgery, I even said how awesome it was to be so inexpensive bc everywhere else I called gave me numbers in the $300-500 range, I KNOW what I said and I wasn't corrected about the price and what I was saying but when I showed up for my appointment they told me that the surgery costs over $400!!! Now I'm positive what I was told and how I reacted but they just didn't care. Then beyond that when I got there they told me.my appointment was supposed to be the day before and that I would have to pay $52 to have him rescheduled and seen that day. Now even more than the first part im

Hasn't been the same since Dr gray retired. Always come with plenty of time because on average it takes 10minutes to get off of hold when you call then another 10-15 to start anything.

These people have always been wonderful. They'll answer your questions and provide suggestions wherever needed for the care of your pet.

From reception/office staff to the volunteers and vets, everything about Boulevard Animal Hospital is first rate. They are caring, considerate, and professional through and through. I've been bringing our family's pets (cats and dogs) there for many years.

Definitely not a emergency vet

We had avery good experience at the Vet

Everyone there was polite and professional. My dog was well taken care of.

Great place our dog Got some. shot today She doing Well

I called to state my dog was sick.. Rude insensitive secretary tells be will you came in 3 weeks ago doctor told you she is trying to improve his quality of life. He is 15 years old.... I don’t care how old he is he is my dog and a part of my family. That was very insensitive for her to say as a clinic secretary... The office staff don’t try to accommodate the customers. But refer them to emergency services at another location...

great place and friendly worker

This is the only local vet and groomer near my home... So its convient if nothing else... But EVERYTIME i take my pets there it is a problem... A few months ago I took my dog to be groomed... Drop off was 8:20am ... After calling multiple times throughout the day being advised that he wasnt done yet... Closing time roll around... I call them back... They say "O your dog had been finished and groomer left for the day"... So i go to pick up my dog... Had to wait over an hour for them to bring him out... 2nd instance... I take same dog back to get groom... Drop off 8:20am.... Get a call at 1pm Saying the groomer just up and quit... So moving forward... I have to find another vet and groomer

Worst customer service ever!!!front desk staff unconcerned and rude!!!

Many years ago when I still lived here in Chesterfield we had dogs that went to see Dr Gray at the animal hospital spend 30 40 years I was there to carry my neighbor who has her beagle looked after and she seems to be extremely happy with it so I'm assuming they still are carrying on a really good service for the animals they look after.

Very happy for my dog now and this animal hospital is definitely a keeper

Not very good with the public

They take care of your Animal like a hospital that would take care of you.

Very affordable the staff was very friendly.

They are alway helpfulness when my cat is there and really good with animals.