Betty Baugh's Animal Clinic Richmond, Virginia

They were so fast and efficient and very gentle with my fur baby.

Dr. Grimes and the team were very accommodating and fit us in on a Saturday. He always takes great care of Bella. This time he went the extra mile. We appreciated it.

Very satisfied. Professional and responsive staff.

I get that everyone has pandemic fatigue and that everyone thinks it should be handled in a different way. But I feel that any medical professional (human or animal professionals) should be wearing masks. But alas, I was wrong. Both …

On Saturday, January 1 about 9 AM, we called Betty Baugh for help with our old dog who had been in extreme distress for several hours. She advised us what to do for his interim comfort until she could come to our home. She then confirmed that Jack likely had a brain tumor, to the point of no reasonable hope of recovery. Betty Baugh could not have more been more gentle in putting Jack down and consoling us on the loss of our beloved pet of 14 years. We are so grateful for her help and recommend her and her practice completely and without reservation.

Been going to Betty Baugh's since 2004, wouldn't go anywhere else. Dr. Carrie O'Dair and the other docs are the best veterinarians I've ever worked with and demonstrate a level of care like no other. I recommend them without reservation.

I have been taking my two dogs to Betty Baughs clinic for the day past 8 years. I have been very happy with the care the vets and vet techs have provided to my two senior dogs. This past week we had send Layla to heaven. They were very compassionate and explained everything throughout the process. Dr. O’Dair is a wonderful vet

I drove all the way from Williamsburg to go here! I will keep doing it! Great experience!

This vet is awesome. They are so efficient, it’s impressive! They treat their patients with great care. I highly recommend this vet. You won’t be disappointed!

Dr.Mercurio is very helpful, knowledgeable and caring.

I needed a quick appointment because my little girl (malti-poo) was feeling terrible with a bacterial infection that we had seen before. They took us right in, checked her out, and gave her the anabiotic she needed right away. Everyone in the office was wonderful. It was a very pleasant experience and I got my girl home with the medicine she needed right away. I would recommend them to anybody

I wish that I could give ZERO stars here. I went to this clinic to have a dental issue addressed that my Vet could not. I met with Hannah Mecurio who is supposed to be their dental specialist. I had read good reviews. My initial meeting with her raised doubts for me. It seemed the only thing they wanted to do was pull teeth. I almost cancelled today's procedure. I should have and it's my fault that my dog will likely not live until Monday. The doctor talked me into moving forward for the health of the dog. I never felt good about it. I should have trusted my instinct. An hour after I got home I got a call from the doctor. I've been told by 3 different doctors that she has dental disease. I was told it was a cancerous growth and they were stopping. Of course they polished her teeth and yanked a few. They then told me to pick the dog up at 1PM??? How would the dog be ready to go home at 1pm???? She wasn't. She couldn't walk, spitting up blood. She was fine this morning. These pieces of garbage charged me $650 to kill my dog. They have not heard the last from me. I am filing a complaint with AAHA through my attorney and I am writing reviews everywhere. My expertise is digital marketing. I will make certain that every dog owner in Virginia is aware of this treatment. The condition they sent my dog home in is disgusting and I am not going to rest until they are damaged from this. It's the least I could do for butchering my dog this morning and sending her home in the condition she was sent home in. My dog is not likely to survive the weekend. DON'T LET YOUR DOG SUFFER THE SAME FATE

I wish I’d read the negative reviews before making the mistake of taking our cat here. My experience echos what they say. First, there’s no communication for additional costs during a visit. Your pet is their cash ATM and there is no asking before doing. Second, their costs are outrageous for procedures. An X-ray that should cost between $50-100 is just under a cool $200. Icing on the cake (and a clear demonstration of concern about money rather than care) was taking medicine back when payment in full couldn’t be offered at the end - no offer to bill for it. There’s much better care and much better prices to be had in Richmond.

The team at Betty Baugh has been great to work with. Having a Vet that is in touch and not burnt out is great. We have a dog with special needs that the team keeps up with to make sure she is healthy. We can't recommend enough. Many thanks to the Betty Baugh team.

Really great animal clinic! All the staff are very friendly, and the appointments are incredibily fast.

I will forever be grateful for Betty Baugh because she literally adds years to my dog's life because of her knowledge & love for animals (original vet said he would not make it to 10). My boy has had many complicated health issues and Betty Baugh has been there to help guide us & give us hope through each diagnosis (when other establishments have not). It is also wonderful that Betty Baugh does house calls because our boy gets so stressed out, that he does not leave the house. On this particular visit, our boy was so sick, he stopped taking his prescriptions, wouldn't eat, had his eyes closed all the time, he was in poor health. After Betty Baugh examined him, she said he was a good candidate for a shot and we agreed to give it a try. I appreciate the fact that Betty Baugh told us how much the shot was up front, as it was expensive. There are two sides to "cost effective" - his antibiotic was affordable but he won't take it because it made him throw up, so it wasn't effective. The shot was immediately effective, thus worth every penny! Within 30 minutes you could tell he was feeling better because his eyes were opened and clear and he finally ate some food. He even started giving out kisses and snuggling again! Betty Baugh also suggested that we consider putting him on medication for his anxiety, as it seemed to be getting worse with his age, which was making his Nesidioblastosis symptoms worse. This has been a game changer for our boy! He was able to make it through the holidays with lots of visitors in his home withOUT being stressed to the point of having a seizure, loud noises don't make him jump anymore, and he will even go outside for small walks to investigate the neighborhood. We are so grateful that our boy is feeling better, eating consistently, taking his medications, and relaxed. ALL of these many blessings are because of Betty Baugh's generosity, honesty, and kindness. She even texted on Thanksgiving day to check in on him!!! We are beyond grateful!

Have taken my pets to this Veterinarian for many years and always been very pleased with their help and care.

Betty Baugh gave this first time pet (puppy/10 week old French Bulldog - Avery) owner a fantastic introduction to visiting a Vet! Friendly and engaged staff greets you and you can tell how much they love animals. Next, the competent and attentive medical staff takes their time to examine my “baby” and answer all my questions and concerns! What a great experience! Highly recommend!

Always responsive and very caring to our many pets over decades!!

This is by far the best animal clinic that I've ever been to. The level of care and attention given to my pet was incredible. All of the staff were incredibly friendly and helpful. I always felt that my pet was safe there and in the best possible hands. I don't hand out 5 star reviews like candy, but Betty Baugh deserves them and then some.

Great provider interactions so far. Front office staff are welcoming, and hours of operation are reasonable. Location is very central and easy to get to. I feel very comfortable bringing my fur-child here.

Dr. Fulton is so great. I cannot fully describe his character and manner, other than with words such as "genuine" and "caring". He's the one true difference-maker we could use more of.

I love my dog, Moses, with every ounce of my being and when I need help taking care of his itchy ears, his tummy aches and most importantly his epilepsy, there is no place in town that I trust more then the folks at Betty Baugh's. The doctors are knowledgeable, loving and generous with their time to make sure all of my questions are answered and I leave feeling well informed on anything I need to know in order to take care of my best boy.

So far so good! I feel that my puppy is being taken care of well. Didn’t know peanut butter was a good treat for dogs. Staff is friendly but busy.

Well day two and still have gotten nowhere on a simple ear wash request for my dogs comfort until she comes back to see Dr Grimes. It's now Saturday morning I'm getting ready for work and decided to call and check on the status I was speaking to a receptionist who once she took all my information said wait a minute I have to put you on hold. I was then on hold for 20 minutes. I hung up and called back and decided to drive towards the clinic myself. When I got there I was still in another hold pattern hung up called again and was put into another hold pattern. Keep in mind the initial call I made I got right through to the receptionist. I decided to walk in and say that I'd been on a holding pattern for that length of time with no response back to me come to find out that Jenna the office manager was there and was not the first person I spoke with but it's odd that I was on a hold pattern for 20 minutes and then on hold patterns the other two times I called. I did ask for her supervisor's name which I did get and I'm hoping that Lori Willis will give me a call back in response to my concerns about the well-being of my animal and how the front desk manager seems to have dropped the ball. other than my one instance with this particular person everyone else is beautiful and has a great attitude. I hope to hear back and I hope my dog is fine until probably Monday before I get anything resolved.

Great experience all around today. From the staff at the front desk to the doctor in call amd technician. Thank you

The doctors are incredible, the staff is amazing, the patient care is top notch, the prices are ridiculously reasonable, and they always go above and beyond to accommodate me or my pet's needs! Shout out to Dr. O'Dair for helping me through one of the hardest times imaginable with my cat Chloe and of course caring for my other kitty Peaty. Shout out to Dr. Callahan for saving our family cat one time, after he ate poisonous plants and for always being so kind and patient. Another Shout out for Dr. Grimes, who has helped many of my animals in need. I'm also a panicky fur mama and Dr. Grimes is always so calm and comforting in tough situations. My next Shout out is for Dr. Wynn, who cares for her patients as if they were her own. My doberman really loves her! Dr. Mercurio, gets a huge Shout out for seeing some of my babies and also doing a major dental cleaning on our family dog. Diamond was immediately relieved afterwards and could finally enjoy eating again! Next is Dr. Fulton, who has also seen some of my animals and has done ultrasounds on a couple of them. My chihuahua likes him a lot! Lastly, I'd like to give Betty Baugh a shout out as well. She came all the way out to my house to help me say goodbye to cat some time ago. It was one of the hardest experiences I've ever had. Betty Baugh was very compassionate and helped me get through such an emotional time by reassuring me that it was the right decision. All doctors have seen my pets, through good times and bad. All of them are so intelligent, caring and are emotionally invested in what they do. I am so grateful my clinic has a variety of doctors with so many different skill sets. Best place ever!!! ♡

Having a sick pet anytime is bad. But having to navigate weekend pet care in our Covid times is a nightmare. It can be nearly impossible to even get into emergency care. But Betty Baugh came to the rescue for my cat. They agreed to see him and probably saved his life. I am forever grateful to them. We have taken our cats to them for many years and they continue to show wonderful compassionate care. They are the best.

When I arrived about 30 minutes early I called from outside just to make sure it was OK to come in. I was on the phone for 15 minutes and Noone answered. So I left the car on with the dogs inside the car to ask. I stood there for another 10 minutes just to get noticed. The whe time one rep was talking to a customer about unlated things and the other on the phone. . Finally I'm noticed . But just to be told hold on know they want to bring an older dog out . Me being a new customer. You would think put me in the room for the older dog us to make sure . Because they didn't know my dogs temperament. Safty should always come 1st. And could someone please tell me why ot coast $600 to cute a dogs nuts off . I mean really.

Good vet, friendly, knowledgeable, and affordable.