Pet Supplies Plus - Midlothian Midlothian, Virginia

3 strikes now. This time I called to ask if they had a certain type of hamster in stock and the employee states they have a dozen in stock including the one I'm looking for. I arrive directly after a 40min drive and told by the same employee "oh it looks like they're all gone. They probably sold yesterday. Sorry haha!!" That's the 3rd time on the 3rd visit after a phone call that I've wasted my time here. The first time I also incurred a double charge on my bank card for an item that was also incorrectly marked and then had to wait 2 days for a refund. ????????

Nice employees. And I love the ordering and free shipping, always fast.

Great service and knowledgeable people.

Super frocked in fish, very clean and healthy fish. Staff is fantastic

This shop is a hidden gem! In addition to curbside pickup, they have free delivery. I set up an auto ship order for cat food, and it’s delivered to my doorstep every month in a sturdy bag with a handwritten thank you note. And if they’re out of something in your order, they call you, instead of simply canceling that item. HIGHLY recommend!

Will S In Grooming is fantastic..

I love this neighborhood pet care shop. They carry the nicest variety of food and pet care items. Will is such an attentive groomer. Ellie looks so beautiful after he takes care of her!

I visited recently and was helped by one of their cheerful associates. I was at a lose for trying to find something for my dog's hurt (while waiting for her vet appt) when I was quickly offered suggestions. I appreciated the advice and will remember you again!

Great place friendly helpful staff, and good prices. Definitely will start shopping there for me dogs and multiple cats. Glade I discovered Pet Supplies Plus.

Staff is always helpful and friendly.

My arm is currently in a cast and sling. The team member jumped in to help me with my last minute purchase and carried my order to my car.

Always getting great offers here. My go to place for cat food.

Great sales and variety of pet food

Friendly staff. Dogs love the donut cookies by checkout stand

Jennifer was great and her customer service was unmatched! Recently I was in a car accident & unbeknownst to her, my knee is not in great shape unfortunately. I bought a 30lb bag of dog food and she insisted on carrying it out to my car for me regardless of knowing about my injury(: I’ll definitely be back! Thanks Jennifer!

Pet Supplies Plus is great. There is a huge variety of brands and products. I get a lot of specialty foods here for my older dog who has a variety of food allergies and has gotten really picky as he's aged. They also have live pets - fish, lizards, birds, hamsters, etc. I recommend this store if you have cats or dogs based on the variety of items, friendly service and better environment than some of the big box store chains.

Nice, smaller scale pet store with friendly staff. Their delivery service is great too!!

Wonderful selection of dog supplies (e.g. toys, collars/harnesses, etc.). Decent selection of small animal needs as well (we have rabbits, can't speak to other small animal needs).

Wonderful experience with the grooming and store staff - always friendly and helpful!

The store is run down and dirty. Food on shelves has been there awhile

Staff was knowledgeable and helpful.

It's bad enough that the price I was charged was 15% higher than the price listed on their shelf, but then when I went back the manager on duty was absolutely rude about it. She had a snarky attitude and made excuses about how she had the proper signage but hadn't had a chance to put it up yet. (Maybe only one employee at a time should be playing with the kittens.) Then it turned out the price on the same cat food at PetSmart was 41% less per can than what Pet Supplies Plus was charging. That's just absurd. I won't go back.

Again, very friendly staff. Came to me and ask what I needed and the delivered and checked me out. Very quick in and out.

Not a good experience. An item was priced wrong and cashier would not fix the error. Cashier not very knowledgeable about the products in the store. I picked up a bottle of dog shampoo and asked him if he would recommend this product to help with hot spots and he shrugged his shoulders and said "I guess so".

I drove from across town because this is the only place that carries my pup’s food. I got there and there was only one bag from the entire brand and was disrespected by the staff. Employees spoke to everyone but me. Very rude when I spoke to them. When I got to the counter I was treated as if I was not welcome in the store. The employee basically threw my receipt at me, rather than handing it to me. Never going back. This is not how you treat a person spending well over $100 in your overpriced pet store.

The best selection, coupons, prices and rewards program!

Very helpful. They know their stuff and usually have what I need. If not, there are lots of options.

Friendly service, pet wash advertised but they don’t have one.

Friendly service always. Curbside is quick. Love Pet Supplies Plus

Carries the hard to find brands of food I like to feed my dogs!