Pet Star Salon Fairfax, Virginia

Isaac was very helpful and patient today when we came in to start looking for a puppy for our family. Wonderful experience, and can’t wait to spend more time getting to know all the different breeds before we make our choice. We will definitely be back in!

This salon did such an amazing job! Quick and fair price, too. My dog usually doesn’t look as cute straight from the groomer but I have to say, this is the first time in her 14yrs of life that I thought she came out really cute! Will definitely come back.

They butchered my collie, after I've specifically asked to just give her a bath and trim the paw pads. what a horrendous experience. Can't believe I've paid $90 for this with $20 tip

They are not taking any new clients at this time.

Just a heads up -- this business is not taking on new customers - at least not new customers needing cat grooming. Not sure about dog grooming. No reason given....

I used to go to another dog salon, when ever they came out. They came out with a muzzle. But when I came to this place, my dogs came out all happy with the groomers, even coming out with no muzzle at all. I would definitely recommend bring your pets here.

We take our dog here regularly and they are the sweetest people. Frisbee comes back clean, nails trimmed, and smelling great. Our dog does not require grooming, so I can't speak to that. The appointments are on time and never take longer than an hour for a call to pick her up (petsmart can be four hours!).

They cut my cats hair super well and he smells amazing!

The best haircut I can ever ask!! I was looking for an appointment for my shih tzu because his birthday party was coming up and when I tried calling other pet salons, they couldn’t do it just because of his knots. But when I heard about this salon, they helped me right away and when I got my dog Stanley, he was perfect and super soft!! Definitely would want to come back here again!!

My dog apparently had a diarrhea at their facility, but wasn’t cleaned at all. We didn’t notice it at pickup, and had to give him a bath again when we got home (then what’s the point of taking him to a groomer?). We also had to clean the car seat. They also booked one of my dog’s appointment on a wrong date. When I showed up to drop off my dog before work, their door was locked. I called and they said they had the appointment booked for the next day.... despite the fact that they spoke to me twice on the phone to book and confirm the appointment. I had to take time off of work just to go back home to drop off my dog. Super unprofessional and not happy with their service at all. Not the best quality grooming either. Price keeps going up but they the quality of their service keeps dropping

Almost always able to make a same day appointment. They do a great job with my dog, he likes them. Great pricing and even when I'm late they still take my dog.

I've been taking my pup here for about 2 years now- they've done a great job each time, usually easy to get an appointment within a week and if I drop off at 830am he is typically ready by 10/1030am which I appreciate.

I had a great experience! My 7 year old cat has never gotten bathed or trimmed, so I thought she might be a bit scared and stressed.... not at all! She’s does not seem stressed one bit which leads me to believe they handled her very well. She smells and looks amazing! I recommend this place 100%

My wife's been taking our dogs here for years; always happy with the outcome.

One of the best pet salons in the area! Great place to get affordable grooming services. The groomers know how to work well with my difficult dog, and he always comes out looking great!

Whoever the groomer was, did a poor job with my shih tzu cut. It was uneven everywhere. And the said part it was not my dog first time here. They use to do such a perfect teddy bear cut. Now it just seem sloppy and lazy. I hope my next round is someone experienced and certified. It's obvious when a person is not experienced based on the cut. And again, I been coming here for a few years. Disappointing this time.

We've used these folks for several years after having dealt with some very problematic groomers over in Fairfax. I would recommend them to anyone.

Pet Star Salon grooms CATS and dogs well. I'm very happy w the service for two long haired kittens. It was their first grooming and they were beautiful and emotionally fine afterwards. One got a "lion cut" and bath ($90 + tip) and looks adorable, and another day the other got just the undercarriage and exit door trimmed (????"man scaped"????) no bath for $45 + tip. Upon checkout, I asked for a shorter cut on the cat's behind and it was done without any trouble. The owner and staff are very friendly. The shop prefers 830am appointments for cats bc it is not as loud with fewer dogs, and less overstimulating for the cats. The store front is a lobby and shop for pet supplies. The back is divided into at least two separate rooms with windows. All is bright, clean and cheery.

Have taken my dog here bi-monthly for the past 2 years. Very professional and grooming are done in a reasonable time.

I have a 105 lb german shepherd and they did the finest grooming my dog has ever had. First class all the way! I highly recommend them.

The groomers at Pet Star are calm, caring and well-versed in the art of grooming dogs. We have 3 dogs (Maltese, Maltese/Pekinese and Standard Bernedoodle), and they are all very well groomed and well taken care of each time they visit. In contrast with other places we've tried, our dogs are all very upbeat, happy and look fantastic when we go to pick them up. You have to call and make an appointment, but they try their best to accommodate your schedule.

Asked for a puppy cut got a poodle cut instead.

They do not listen to requests. They shaved my dog when he was not matted. Horrible communication. Scheduled me on the wrong day also. They took the easy way out and just shaved my dog. Not happy! This is the first review I have ever given. I usually don’t waste my time but this is upsetting!

I took my Shih Tzu here for the first time today. I wanted to wait and watch while he was groomed and they would not let me. I told the owner that if she would not let me wait while he was groomed then I would not be having my dog groomed there. She brought me my dog and told me to leave. This is a terrible business practice. Clients should be able to watch their pets being groomed.

They caused my bulldog to get an infection by washing under his tail without drying

This place is absolutely wonderful. I have a big dog who's about 90 lbs. They take great care of him. They are very good at taking directions and they always make my boy look fantastic and smell great. Family of mine has toy Yorkies they take there and they do the same for them. Their prices to my knowledge are very reasonable. For my boy (90 lbs) is about $100-$120 for everything. (This also includes gratuity). They do wonderful work.

Yikes. So nice at the desk, but this was the worst miniature schnauzer groom EVER. Nothing is even. The poor guy's legs have three inch hair and one inch hair intertwined together. Clearly no comprehension of how to use scissors. More like a weed whacker! Even the little guy's back where they may have used clippers is completely uneven. Oh dear Lord! I asked them to barely touch his long beard and now he looks like Batman's joker?!?! I will never NEVER spend 70 dollars here again!!! SEVENTY DOLLARS. AHHHHH HAHAHAHAHA!! I am an idiot. (Don't get me wrong! He is still super adorable to me even after being butchered into an alley rat by this lot) White miniature schnauzer image post cut added to photos. Judge for yourself.

I would not recommend this place for grooming services. They do not listen to the request of the owner and do what they want. They prefer to cut the hair super short so it is easier work for them. They also communicate terribly. I will never take my dog here again. If you want a cut, go elsewhere. All they do it shave. I took my dog to Pet Smart Grooming in Fairfax, and they did exactly what I asked and what Pet Star Salon said they couldn’t do which was give my dog a haircut instead of shaving her. They did an excellent job.

Staff was friendly, but grooming was very pricey. I also didn't like how short the cut was on my dog, even after we talked about what I wanted, finally the cut was very uneven all over my dog!

They have no idea what they're doing. They should consider changing their business name to petshaver. They dont know how to cut they just wanna shave our puppies.