Loyal Companion Fairfax, Virginia

we've been coming here for a while, it's changed hands multiple times. We popped in today, highly disappointed with the stock of everything from toys to collars/leashes - no leather. Every collar is clip collar, which these collars loosen over time and dogs slip out of them, or the clips break. BUT what I'm most upset about is when we first arrived. As a pet supply store, pets are expected to accompany owners. We had our Frenchie and Doberman with us. When we walked up to the door one of the employees dogs was off leash, standing in the door window staring us down. I walked in and grabbed his harness, and it wasn't until the barking, that the employee noticed the dog wasn't with her. This is totally unacceptable. No dog should ever be off leash, even if the dog is "nice". There's no excuse. You don't know what other peoples dogs are like. Maybe they're friendly, maybe they're anxious and need space, maybe they're in training. We will not be returning to this store unfortunately.

The fairfax location has great customer service I have 2 dogs my bichon cut was good but my yorkie was not. I asked for half off the length however when she was done there was way more than half taken off.

This is the third time I took my goldendoole to this place. It’s professional as retail store until grooming service… The first two times, they didn’t really cut the way I asked for but still charged full price.My husband insisted on giving them 3rd chance… This time I asked him to cut it half , not too short but he literally shaved him off..but on the other side saying he spent so much time on detangled matted hair and charged me extra 40$ ..thing is you didn’t really try to detangle if you shave him off. my puppy looks ridiculously miserable .His face has red scratches, marks from shaving too close.. look like he bled before we picked him up. This place lost our service.

Great service here. Liz at the front desk was super nice and was able to get our pup a full service grooming appointment the same day. Kevin has cut our dog’s hair the last few times and does a great job. Would definitely recommend going here.

Love coming here! They are all so helpful anytime I have questions about what is right for my fur babies! Especially Liz (and of course Buck too).

Really enjoy coming to this store! Everyone is so friendly. Especially Buck! He always makes me buy him a treat, but I won’t complain. All around a great pet store.

Groomers are excellent and fun pet supplies and baked doggo goodies????

Bryce is the best, his customer service skills are amazing

Avoid the Grooming Salon. I took my Chow Chow there with express directions to cut her coat no shorter than 1 1/2" - 2" because she has a double coat that can be damaged. I emphasized this point. My dog received a buzz cut and now the double coat is growing back in patches, she went from a beautiful dog to looking mangy. If you value the appearance of your dog, go somewhere else. - Dale

High quality, boutique pet depot! Everything is premium priced which in itself would result in a 4 star but their REWARDS program is legit and the rating thusly gets bumped. Haven't used their grooming services yet but I'd assume it is top notch. Shout out to Elizabeth and her crew! **

The Fairfax store is the best customer service—Love Tyler, Dillon, Elizabeth and Erika...Super helpful and always a pleasure to work with. If you choose one store it’s the Fairfax one, for sure!!!

Seriously awesome place. The staff is so accommodating and helpful - the manager, Liz, was so knowledgeable on my pup's digestive issues and what I should and shouldn't be feeding him! Overall, you're paying for quality of service at this place! Can't recommend enough!

I have been going to loyal companion since I adopted my first puppy Bentley! The staff is incredibly knowledgeable and have helped me so much when it came to my puppy. Liz, Tyler and Dillon are always willing to answer all of my questions and give my pups lots of treats and love! They definitely make grooming less scary for my fur babies and are always so kind! I always look forward to seeing my favorite employee Buck who is the most friendly and adorable pup ever! Will never go anywhere else!

Amazing customer service and just plain friendly folks at this store! It’s clear they have a passion for pets. My wife recommended we stop by here. Erika, Elizabeth, Dillon, and Tyler, kudos to you!

Great store with great employees (especially Buck!). We have been buying our dog food here for three years, as well as other treats to pamper our pups. The staff are knowledgeable about the products and have given a lot of good recommendations over the years.

We love Kevin! My miniature schnauzer always leaves looking handsome!

Great natural pet food store. I’ve been coming here since it was Krisers. The name has changed but everything is the same. They always have my dogs brand, and they have a military discount. I stopped ordering from chewy just because of that. Such great people

Great. Curbside service. Friendly and prompt

The employees really care about you and your pet and will work with you to find the best food, treat, etc for your pet. Tyler worked with me to find the perfect harness and leash for my foster pet. He took the time to explain the differences between different models and brands and then helped me get the perfect fit on my pet. What great personalized service that was much appreciated! Additionally, the groomer Kevin is awesome. I have a foster that I was trying to spruce up so she would get adopted and he did a fantastic job on her. She's a new dog!

Great selection of food for dogs and cats. Tons of toys. bowls, treats, supplements and even CBD for animals. Super friendly and helpful staff. We absolutely love this place!

The staff are always super friendly and helpful....and my greys love the attention and treats. The choices and quality of the dog food and treats is fantastic....it’s never a one or two item trip to the store lol.

Thank you to the whole staff here for helping me in finding the perfect ball and treats for my pup he loves the ball so much and it can NOT be destroyed at all. I want to shout out wren and Laura for especially helping me out during these times and suggesting way more then a toy for him!

I have a new dog and came to this store with so many questions and Liz and her dog buck helped me out a lot. They are very knowledgeable which I didnt find when I went to other pet supply stores. Would definitely go again and recommend others do as well.

Super friendly and big selection

The staff is very friendly and knowledgeable about all of the products the store carries! I've also taken my shepherd mix for multiple de-shedding grooming appointments, and their groomers have always done a great job getting off as much hair as possible.

I love Loyal Companion! The staff is always so helpful and happy to see my pugs! I love that they care about the health of my babies just as much as I do (and I can't get enough of Buck and his human, Liz!)

Used to be a loyal customer here with my Pomeranian puppy, however this week I dropped my dog off for a grooming appointment at 1:30pm and it was well past 5 PM when she was finally ready, no one called me to let me know that would be a delay and that the groomer was double booked, or else I would have asked to reschedule. Also no one called me when my dog was ready and no one did anything to make the situation right. Extremely disappointed because I drove from the other side of Fairfax to get here because I previously had good service. Not sure if I will bring my business here again

We always get the best care and grooming services from Mike and Kevin!

We got our dog sammy groomed here by mr kevin. He looks so much cleaner now and they did a great job cleaning him especially around his eyes. Great service ! We’re definitely coming back for all our future cuts. Groomer was super kind and gentle with the dog

Wanted to share some good news about Loyal Companion, which is a great place to bring your pet for grooming. The staff is very friendly and knowledgeable. Mike, one of their groomers is very friendly and knowledgeable about dog grooming. He’s taken care of our little dog Archie a Yorkshire Terrier. My wife and myself are very satisfied with the professionalism that the staff provide. If you have a pet, you can feel comfortable bringing them there. Louis Lee