VCA Herndon-Reston Animal Hospital Herndon, Virginia

They are good they treat pets like their own pets

I finally been able to write this review after a few months of grieving but I wish to thank the team for everything you guys have done to help me and Daisy. I have been bringing my girl Daisy who was about 12 years old to Dr.Davidson for a few years and they have been great with her with finding treatment with her coughing, legs issues, eye dryness and her weight. But unfortunately Daisy passed unexpectedly due to a house fire, we not only most of our home but a great family pet who was very loved and cherished. They have helped me with taking her in and even helped us by offering pay for her cremation. Its the little things that count.. I really did appreciate everyone and thank you for everything you guys did for Daisy.

We have been coming here for over 6 years, since my Lollipop was a puppy. She was our first dog and we were anxious to make sure she was well taken care of by us and her vet care. We're lucky to have a dog with a sweet disposition but she LOVES LOVES LOVES going to VCA. She starts crying in the car if we don't get her out fast enough and literally drags us inside. It speaks to the care, attention, and thoughtfulness of the staff and doctors that Lolly loves the vet, and so do we!

I've been coming here since we moved a couple years ago for my senior dog Ace. We just went in a couple days ago and received some pretty bad news about his liver and arthritis. Dr. Colligan explained everything clearly and made sure he would have the right mix of medication to help with the pain and get him feeling better. He's already moving better and I'm hopeful we'll see real results in a month or so. Thanks for taking such good care of my old man!

The staff handled our new pet with care and respect. As new pet owners who love our cat Kobe, we were reluctant to trust an outsider with our cat. From the curbside staff (sorry I didn't get the two females' names) to Dr. Thigpen herself, the staff was great. I would recommend this place looking for quality and personalized care. Kobe is a part of our family and they treated her with much care and respect. Kudos to the staff!

Great staff. Our pupper loves everyone here. Following strict precaution during COVID-19 pandemic.

Amazing Vet. You know they care. They send birthday cards, get well soon cards. They remember everything. So impressed with them. Wouldn’t take my pets anywhere else!

UPDATE: Martina and Denise recalled the conversation and resolved the miscommunication. My pup will now be able to have the surgery under the previously agreed upon terms. Upgrading this review from 1 star to 5 stars for the intentionality of reviewing the issue and honoring the commitment I was given. I signed up for the CareClub membership about a year ago for my pup and was told that neutering was included in the plan I selected. After scheduling my pups appointment, I was told at his pre-op appointment that there was an issue with his coverage but that it had all been resolved and he was good to continue with his surgery in two weeks and that services would be covered under the pet club memberships. Fast forward to today, I bring my pup in for surgery and am told that he is NOT covered and for the first time since scheduling his appointments over two months ago, I’m told the cost will be over $700. No one in administration can track down who I spoke with and I’m pretty much told “sorry, nothing we can do”. It’s frustrating, annoying and has been a complete waste of my time. Their administration needs to do a better job communicating plan features and limits or referring patients to more knowledgeable staff who can provide accurate information. I will NEVER bring my pup back there again, even if the doctors are great. They need to get their administration under control.

I recently had to find a secondary vet to help with my pups.medical care and could not be more pleased with VCA Herndon Reston. I used Dr. Rutar when she practed at another clinic and managed to track her down to her new location. The staff is responsive, friendly, GREAT follow up and very gentle and kind to my special needs dogs. Highly recommend.

Genuinely great people who care about your pets and are always willing to help.

Such great care and attention from the whole staff at VCA. Will definitely be bringing my pets here in the future.

We recently got a puppy and chose to trust VCA Herndon-Reston with his care. The first visit was great and the staff was very sweet to him. However, on the second visit, the vet made a medication error. She administered an extra shot that our puppy was not due for. There is no reason this should have occurred with today’s technology and computer software with safety checks in place to ensure safe medication administration. I was so unbelievably disappointed and hurt they they were so careless with my puppy’s care. They promised a reimbursement for the shot. However, when I stated I would not be returning for our next visit because I didn’t feel our puppy was safe in their care, they proceeded to cancel our refund and charge us for the shot that the puppy shouldn’t have even received. So, if you care about your pet’s safety and well-being, DO NOT TAKE THEM HERE.

We take our dog here and are always treated with respect and great care. Haven't had a problem with them yet.

Wonderful staff!! Love bringing our dogs here.

This is a wonderful and friendly place!

Worst animal hospital in this area! Not only was my dog misdiagnosed but when I called to inform their office that my dog was pooping blood Andrew (their office staff) told me it was normal. I ended up taking my dog to an emergency hospital where he was properly diagnosed and taking care of. Fast forward a couple weeks after cancelling my plan with them I got an email stating that they are going to charge my card. I called their office and spoke with Emily, in the middle of my explanation, she decided to laugh at me. Their office staff are very rude and unprofessional. I wouldn’t recommend this place even if it was the last place on Earth.

My dog Smokey loves this place

I used to bring my dogs here. Does that say enough?

Has been a great place for all my dogs

Nice place and they are gentle.

Dr. Thigpen is passionate and truly cares. It is rare to find someone like her. Bring your animal here. I wholeheartedly trust the staff.

Great place for your pets, prices are decent, and pet insurance is a must

The staff is passionate about our pets

This was our first visit as a new guest from out of state and it exceeded our expectations. We were late and they were very nice about it and blamed themselves for our going to the wrong address. They presented options for various budgets and alternative service providers for other things like dental to best benefit my dog even though they could do dental themselves. They clearly put the animal ahead of all while running a business and helping all walks of life. Everyone from front reception to vet technician to vet was outstanding. I look forward to our furry future here!!

My Siberian husky Zeus and myself love this location and cause of the staff and professionalism they all have. Even when moved further from the area and thought of changing vet clinic decided I will stay with this location cause I really like how my Zeus is treated there.

I lived in the Herndon area for nearly 25 years. I first went to Herndon-Reston Animal hospital after another veternarian operated on the wrong eye of my dog. From that point on Dr. Michaels took care of our Brittany Spaniel Windsor, and the our three Cocker Spaniels. The attendance and care we received was always kind and we were always well informed as to what we needed to do. They are the best!

They do a great taking care of my dog!

Dr. Michaels and his crew have been my veterinarian since 1990! They have to be one of the best veterinarian offices in the area. Most of my cats have lived anywhere from 12 Years to almost 22 years of age. I can't imagine taking my pets anywhere else. Conveniently located on the main drag in Herndon on Elden Street, they are right at a bus stop and are easily located if you're driving.

Brought both of our doggos, staff was very knowledgeable and informative. Cara was the one to check up on the dogs. She did a thourough job and helped us out knowing our situation. Can’t wait for our puppies to feel better

Everyone is always so nice and they do everything they can to make both pet and owner comfortable.