vetXpress Colonial Heights Colonial Heights, Virginia

This place came to me from a trusted friend. Teeth cleaning from a professional is very important for all pets so glad to find them.

Love this place! I'm a new dog owner and wanted her checked out and given shots. I was highly impressed! I love the fact you can avoid an office visit copay by going on certain days and times. The staff was friendly and explained things to me and they are affordable. I will def keep going here.

The desk staff have no eye contact and one has an attitude problem. After my last visit, I won't be going back. Friendly service matters.

I dropped my 2 kittens off at 7 am. I called at 415 pm to check on kittens since I had not heard how their surgery went. The receptionist said I am too busy and if I hadn't heard from the nurse yet that to be here before 630. I walked in at 520 pm and told her that I hadn't heard from nurse yet and that when I called they were too busy. She then proceeded to correct me. She went back to the office and came back to tell me that they were resting but nurse was in a procedure and I would have to wait till 630.

Just came out of this vet office to get my daughter’s pet hamster’s nails and possibly his teeth trimmed. The lady at the front desk was very rude and passive aggressive! Since it was an outpatient visit, we unfortunately could not go back during the procedure and had to work through her to give and get feedback on my daughter’s pet. Not a pleasant experience at all! Never coming back! We’ll try another place next time!

If I could give this place a negative 10 I would. I took my pug to Vet Xpress because he had been bitten by a snake. He was dropped off in the morning and we were told to pick him up around 3 pm. My husband picked him up and the vet NEVER came to speak to him, instead sending his tech. She read from the instructions on the discharge papers which said they gave him antibiotics, fluids, and steroids and that he would be just fine. Around 330pm I noticed that his breathing was labored and I rushed him to the emergency vet on Cary street. When I got there they said that he was in critical condition. 10 minutes later he was dead. This vet is a hack. He didn't even notice that he had not one but 3 snake bites. This guy should not be allowed to practice veterinary medicine and is totally responsible for his death.

I live in Midlothian VA, a family member recommended this place, being that we live 30 minutes away, I called first to see if they could see my 7 year old chiuawawa as a walk in, I told them what was going on and I was told I could bring her in as a walk in between 10-11. I get there about 10:30 A.M, and I was told that they don't have a doctor there to see her, they aren't seeing walk ins today but I could drop her off but there would be no doctor to see her, we asked how long she would be there. I was told she would basically be with them all day, keep in mind I was told there was no doctor that could see her so why would I drop her off to sit there all day??? I know the young girl didn't know or care how far i traveled to come but it would've been nice to know there was no doctor there before driving 30 minutes for no reason. A call back after the fact of finding this out after our call would've been appreciated.

Vet express was the only vet office out of the several I called that had availability and are open on Sunday’s which works great with my work availability. They informed me what needed improvement in his care and what I can continue doing! Super hands on and great with him even though he was super crazy! I was in and out within an hour. Vets and staff are great are knowledgeable! Prices at this office are great as well! And I was writing this they even called to do a check up on Dex to see how he’s doing after the appointment!

When I walked in the first question was “ do you have proof of your covid vaccine ?” I answered “ that’s a HIPPA violation and I’m not answering anything about my medical record with you . Then you will have to wear a mask . Nope I can’t do that either ! So the doctor comes out and asks if I have a question about their covid policy . I answered nope . I waited in my car and left them the kitten . 2 techs came to my car with masks one did not ( not like I care but you need to be consistent with your regime . If you are a patriot , I would look somewhere else for VET services .

A really great experience here on a Sunday as a walk in patient. The receptionists were exceptionally nice and the vet team was top notch for our two month old newly adopted kitten with a URI. The prognosis was great and they didn't make me feel like an alarmist for bringing her in on a Sunday. I got lucky and only waited 45 minutes to be seen and was completely done in an hour and a half. We will be back for emergent weekend needs. Thank you!

What a life saver! I was extremely worried about my dogs' health prior to visiting vetXpress. We recently switched vets. I must say the doctors and nurses at vetXpress are simply amazing. They are patient, knowledgeable, reliable, and kind. They really listen, they care, and it shows. Their team ran tests, completed assessments and developed a sustainable & comprehensive treatment plan. In a few weeks, I've seen a complete turn-around in my pets health. During each visit, we are treated like family. Cost of care is affordable. The nurses always call to remind us of appointments and never fail to check on us after a doctor visit. They have been so friendly and helpful. I know I can count on them to provide my family with the best pet care possible. KUDOS to the VetXpress team! You rock!

Highly displeased. Used them because my vet was closed on the weekend for a sick 4 week old puppy. They then scheduled me to return for vaccines and deworming. At my local vet, vax cost $250 for a litter of 5..... At the end of the appt., I was billed $580 and NO ONE THOUGHT TO MENTION BEFOREHAND. Total scam. My mother took them, as I was at work and had to pay over double what it should cost.. Don't use them for puppy litters. Complete rip off. HIGHLY DISSATISFIED WITH THEIR SERVICE. What if my mom didn't have $600 in her account to pay? Very unprofessional on their part.

Not understanding why front desk does not know how to charge the right amount for food. Three different time of buying food and the same exact experience. Maybe they should have a list made and put on the wall so staff and customers know how much food cost. I have had this problem three different times with three different people where they have over charged me.

I don’t normally write reviews but I understand how important these reviews are, especially when you’re looking for the best care for your pet. When we took our cat Zeytin here, he had advanced urinary blockage was probably hours away from death. We needed emergency care, and they were the only place open on a weekend when most other veterinarians were closed. They took the best care of him, and brought him back to full health. Dr. Sanwald, and the staff were completely professional, knowledgeable and kind. They were very upfront and clear with the costs and what needed to be done, and never pushed us into any unnecessary procedures. Communication from the entire staff was top notch, and always got back to us quickly with post operation questions. Even though their location is way out of our way, they’ve become our main Vet. We Highly recommend them!

I can’t say enough about how grateful I am to Vet Xpress. The office is always clean and the staff cheerful yet empathetic to the needs of their Clients, especially during emotionally difficult times. The staff is caring, attentive and helpful. Dr. Mike is empathetic and realistic about courses of treatment he recommends. He always looks for alternative treatment solutions rather than providing and adhering to just one strict option. I have recommended Vet Xpress several times and all I have referred have thanked me for the recommendation. Without reservation Vet Xpress will be my choice now and in the future.

have the best experience with my cat they even call after the appt just to see how she was feeling . like so much i even change my old vet for them , love them ...

Our first visit was the day our 16 yr. old chihuahua was very ill and in pain. Our regular Vet was too busy to see him, and he need immediate attention. He was in the last stage of his life. Pet Xpess saw us immediately, were compassionate and caring for both my dog and myself. I highly recommend them, and have started taking my other two dogs to them.

I've had 2 great visits here after growing unhappy with our previous vet. Great bubbly staff, very knowledgeable vet.

I took my dog there once because she had an issue with her eye because I couldn’t get in with her regular vet. They since call me every couple of weeks requesting I make an appointment for preventative care. The receptionists that are there are completely unprofessional. They talk badly about the people that work there and also the customers that bring their animals. The vet I had was nice and knowledgeable. I have requested numerous times that they stop calling me and the office still calls. When I told the woman to stop calling me because they keep calling me like creditor and owe them nothing she laughed and hung up. Absolutely ridiculous, unacceptable, and unprofessional.

Most amazing VET ever took my dog Oreo in for her basic vaccines would recommend this vet to anyone. Definitely going back!!!!!!!!!!!!!

Hi! We visited the colonial heights vetXpress for the first time today. And it was the best visit ever. From the time I called and set up the appointment for my new puppy Leo..to actually coming in today for his visit. Super clean facilities. The veterinarian tech ladies (sorry I'm so terrible with names) but they know who they are. ???? She was super knowledgeable and just made my pup feel at ease with her...so, that made me feel at ease. The doctor has been in his field for a long time. And definitely knows his stuff. He answered all my questions and even gave me some extra tips on my husky pup. Thank you guys for all that you do for us new pup mommies! ????

Dr. Sanwald is an awesome Dr. who knows what he's talking about and takes the time to explain things so you understand what's going on with your pet. The staff is amazing! They are always friendly and helpful. This place is also affordable compared to a lot of others.

Just got off the phone with this place. I had been here before, but after the customer service I received from the female on the phone I won’t be a returning customer. Revision: Now they respond that I seemed to be in a rush. Not at all considering I said ok thank you before hanging up the phone. The woman I talked to was very rude and unprofessional. I gave her ample time to say whatever she had to say.

I feel very blessed to have found vetXpress. I couldn’t have asked for a more professional or caring clinic to provide all my overly spoiled dachshund Moose’s needs. Dr. Sanwald has always been very thorough, honest, sympathetic, and up front about Moose’s diagnosis’s and the potential outcomes along with all the options and cost involved. Without the knowledge, compassion and swift actions of Dr. Sanwald and his staff we might not have our beloved Moose with us today. The staff has always been welcoming and we appreciate the follow up calls after any illness or surgical procedure to make sure Moose was recovering well and to reassure us that if we ran into any complications during his recovery that they were there for us. I’ve never felt like my fur baby was just another patient here, but rather part of a family that truly loves and cares about Moose almost as much as we do. So, if you are looking for a Veterinary Clinic that genuinely cares about the services they provide to your pet, then I HIGHLY recommend vetXpress in Colonial Heights, Virginia.

I went in for a rabies vaccination and to ask for an overall health assessment for a senior dog that I recently adopted. Setting up the appointment was easy enough, and the check-in went smoothly. My biggest issue was that it seems like they are more about profit than care. The assistant kept trying to talk me into panels, chest x-rays, dental cleanings/extractions and other tests. All of these suggestions were made before the vet even came into the room to see my dog. His assistant read me a long list of suggested “treatments” that she estimated to be $780 (without accounting for X-rays of course). I’m not sure if the employees are working on commission there, but it seems a little weird to push so many treatments on a pet before it’s even been assessed. I left with a $400 bill, and that was after telling the assistant to take shampoos, conditioners, and other items off of the invoice that I never asked about. The vet seemed nice enough, but I’m just not really a fan of having things pushed on me and putting an animal through unnecessary treatments without reason.

Very friendly, and knowledgeable staff!! Hands down THE best veterinarian office to go to!!! I highly recommend them for all your pets needs!!

I meant to write this review along time ago. The vet, vet techs, receptionist, and manager at this place are all exceptional. They took such good care of my cat, exploring every single avenue to help me figure out what was going on with her. She actually ended up having brain cancer and I wouldn’t have ever found that out if they didn’t support me and my search for answers. The vet was always kind and always took the time to make sure I knew you and understood what was going on as well as he Always explained all of my options and the pricing associated with those options. I will always be grateful to them and I plan on being a returning customer with my new little guy.

Today was a first visit for myself and dog DJ We awoke this morning with some concerns with his ear. They got him in the same day. The staff was wonderful! Looking forward to his continued care here.

This place just blows me away with their kindness, professionalism, courtesy, cleanliness and, yes, prices! I have been avoiding going to veterinarians in Colonial Heights for YEARS due to less-than-stellar treatment, but finally found an absolutely great place for my fur babies! The staff is amazing and ALWAYS have smiles on their faces. I cannot recommend them highly enough! You will NOT be disappointed. ????

This is by far the best place I’ve ever been to! They’re amazing with my chihuahua & the staff is the best!!!