Stephanie's Pet Grooming Colonial Heights, Virginia

This place is outrageously disgusting!!!! I had made an appointment based off references and the moment I walked in the smell was god awful!! As I sat to wait I seen cockroaches crawling. I heard employees cursing and screaming at someone on the phone. Another employee was telling someone they messed up on an animal and they don’t care and won’t say anything!!! Along with saying a dog was ugly and they hit the dog because it wouldn’t stop wining for their owner. Please please please if you care for your animals do not go there!!! If you do go there get up and walk out. This place and those people are monsters!!!!! I have made phone calls regarding the filth and conversations of abusing the animals behind everyone’s backs!!!!

Fantastic service, thank you guys !!!

Phattz loves Ms. Stacy. She does a wonderful job. His fur mats horribly and we have to keep him trimmed. When he gets home from the groomer he struts around like he is hot stuff.

I've been taking my doggie boo Machi here since 2010 and can't see myself taking him anywhere else. Mrs. Kim always does a lovely job with him and he always comes back smelling and looking just like a show dog. Thank you Stephanie's Pet Grooming Team!!!

The staff was so good to my Sophie, and she looked beautiful too!

I have been going there for 15 yrs or more,excellent groomers! Thank you Sherry and Kim , Mittzy clark

I made a request and was exactly what I get, Shawn is excellent ????

Love this place. My dog loves them, and they love my dog.

Everyone was friendly. The place is small and clean. I felt comfortable leaving my dog to be groomed. When I picked her up, she was happy and looked great! It is nice to find a place that offers kindness towards your pet and keeps your pet safe during the grooming process. Thank you ????

My dog loves this place. I love it because my dog looks great.

Never called me after leaving a voicemail.

I recently moved to this area and was looking for a place to take my senior dog, who suffers from anxiety and is blind. I called beforehand to ask if they could accommodate him and provided them with his current health issues. They assured me that they could accommodate him and I scheduled the required dropoff for his appointment. The day of the appointment I dropped him off only to be called back a few hours later and they stated that they could NOT groom him. I was disappointed as well as upset since I took the necessary precautions to inform them that he was a nervous dog. They looked extremely busy so I'm sure the loss of one client would have no impact on their business. I would never recommend them based on my own experience.

I've never felt so unwanted in a place. My patronage wasn't wanted once I arrived to the store. The employees mocked me in the grooming area. I let them know that I could hear them mocking me, all they did was laugh and said "sorry, I'm a little out of it". My pup was a little nervous about the groomer with good reason as the lady dragged him from under my seat. His nails look they weren't done with care nor did they appear neat. I love supporting small businesses but will pass on this one in the future.

I took my puppy here for a haircut because I wanted to try somewhere other than Petsmart. Anyway when I took him in they told me his puppy fur was matted and he had to get all his fur cut low but would keep the schnauzer face. I felt a little weird about it, but agreed since they were the professionals. When I returned, I wanted to cry. My dog looked awful. The lady then went on to say he really wasnt matted, only around his paws were. If that was the case, why cut off all his fur? Never again! The picture with the red bandanna is after his cut.

Love the care that my pet received! Wonderful service and I will be going back for my pets grooming from here on out. They treat your pet like one of your children. Clean well kept place. Even the smell didn't smell like the place I previously was going . Pleasant personalities! Miss Tilly didn't act like she had been traumatized. Prices are reasonable. You should check it out . But next time !????????????????

The first two pictures are of her fur before the cut and the second two are of after. We asked for a “trim” to help “even out” her puppy fur growing into adult fur. She is an Australian Shepherd with a double coat and I specifically mentioned that we didn’t want her under coat touched. They gave a CUT and it’s uneven. The only reason it’s a 2/5 and not a 0/5 is because they were nice. Don’t take your double coated breeds to this groomer for hair cuts. The bath/brush was good.

Stephanie's Pet Grooming is absolutely the best! Stephanie ensures her staff are experienced and able to groom all kinds and sizes of dogs.

Book with Sherry! Have had her for 15 years for a teason,, She's the best!!

Angela at Stephanie's is a great find. She does a great cut on our Fenway and doesn't poodle our doodle!

Excellent. Got my two dogs nails grinded. One is very skittish. They comforted him, held him and reassured him it was ok. Would recommend them . Cash or check only.

Been going there for years do a great job they put in the extra effort great ???? groomer

My cat Coco received such caring treatment. She got an awesome hair cut and smelled heavenly.

Love this place they are very nice and take very good care of my 2 fur babies

I've been going to Stephanie before the shop even opened. I love knowing I can drop them off and feel secure my furchildren are in good loving hands. Close attention is paid to their needs and how they are feeling that day. I'm made aware of things they may notice from one visit to the next. They are remarkable and so accomodating along with efficiency. I would trust my two babies to anyone in this group.

They made my Maltese look great

Employees are very sweet and helpful, great place for my standard poodle!

Never been disappointed for the first year we have been with them

It was my first time using their service. They did an excellent job on Chice.

I have 3 Frenchies-2 boys and a girl!! This is a SPA to them!!! They love it!! My little girl gets her nails done...so special!!!Its the Little Extras that they do!! Best place EVER!!

We have been enjoying Stephanie's Pet Grooming since our 2 toy poodles where big enough to get there puppy cuts. It has been 16 years we've been sith the wonderful staff here. We only have one poodle now our precious Peanut is in Doggie Heaven now but we still have our wonderful fur baby Hummer with us. Stephanie's is a wonderful place that offers wonderful grooming but most important they offer love and kindness to not only your fur baby but also to us the owners. When we drop our dog off we don't need to worry when we go because everyone at Stephanie's is wonderful. It's also very clean. I promise a 5 ???? visit if you try them out. I love you guys thanks for your love and kindness throughout these 16 years. It's greatly appreciated.