Ashburn Village Animal Hospital Ashburn, Virginia

89 reviews

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Reviews: Ashburn Village Animal Hospital (Ashburn)

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Yelp (36)

Google (53)

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Nicole

2 years ago

I needed a new vet for my dogs and prior to being able to do so one of them got sick. I was able to call and they fit me in that day. The ladies at the front desk were very sweet and got us checked in quickly. The vet himself was wonderful and talked to me like a human being. I've been to so many places where the vets talk down to clients and I didn't get that feeling form any of the staff. My dogs both have heart issues and are often on new meds which can mess with their daily routines and having a general vet who I can trust is very important to me. They didn't try and sell me on unneeded tests or medicines, and they didn't have an issue that I get their joint meds and probiotics off of Amazon as opposed to ordering through them. They were genuinely concerned about my dogs health and we talked about preventative care in the future. I look forward with working with them to ensure my dogs can live the healthies and longest lives possible. Their rooms and waiting area was also very clean and we were able to safely space ourselves from other pet parents while we waited :)

Gabe S

2 years ago

Great service and care for my pup. Highly recommended.

Rachel Wiseman

2 years ago

Dr. Germann Made an assumption about my cats dietary preferences without using scientific data involving my cat and had me purchase expensive medicated wet food that was not for my cats diagnosed kidney condition, while additionally having me purchase an ear cream that encouraged my cat to eat more of this expensive high protein food. This food did not help my cats condition, she continued puking, and it wasn't until I brought her to another vet that this incorrect diet was addressed, attributing to why my cats condition was not improving. When I asked AVAH about this incorrect treatment, Dr.Germann claimed my cat did not like the kidney care medicated wet food, but my cat had not yet been on this diet and there was no evidence of my cat disliking it. Once placed on the appropriate diet that the new vet had noted, my cats condition improved. I was not compensated by AVAH in any way for their improper treatments. Seeking to change vets, I called AVAH to request my pets records and test results 3 times and got nothing. I went to the building directly, asked them to print out the test results for me directly, but was declined and told it was available via email only. They confirmed they had my correct email. I emphasized that I needed the test results because in my experience, they've had a history of sending only correspondences and receipts to me. To no surprise, all I received to my email was a list of procedures, receipts, and correspondences, no test results. The new vet called AVAH and managed to get the records and tests, as AVAH still has not provided them to me directly. Prior to the incident with my cat, AVAH was also caring for my dog. My dog has many allergies that result in horrible skin rashes and ear infections. Dr.Germann emphasized that the allergy correlated to my dogs diet, then when things were continuing to not improve, Dr.Germann implied that my dog was going to suffer from allergies for the remainder of her life without many approaches to managng her suffering, encouraging us to purchase an expensive allergy test and Heska allergy shots. I had to bring my dog to the emergency animal hospital because the allergy shot caused her to get welting hives and vomit. Took her to the new vet after the incident, they said to not give her anymore shots and that given the test results they received from AVAH, a food allergen is not a prominent cause of my dogs suffering and a dietary adjustment is not necessary. Her environmental allergies could be soothed/managed with a basic allergy pill during her prime allergy seasons, no shots needed. Could also buy hypoallergenic shampoo, giver her soothing oatmeal baths, etc. There were multiple approaches that could have helped soothe my dogs suffering over the last 5 years, none of which were noted as a possibility by Dr.Germann throughout my dogs treatment. After spending thousands of dollars on allergy shots, tests, blood work, ear infection treatments, and nearly 5 years of my poor dog suffering, needless to say, I am appalled. If you love your pet, go somewhere else. I have had pets in my life for 30 years and never have I ever encountered a vet as poor of quality as Ashburn Villiage Animal Hospital.

Bruno Diogo Couto

2 years ago

I cannot remember the names of the two individuals who attended me at the front desk earlier this evening, but they were both fantastic and incredibly empathetic. I will absolutely come back to AVAH, hopefully under different circumstances.

Anjiline Sirsikar

2 years ago

Our dog - Toby is in good hands that is how we feel when we drop him there for his check up. The staff are outstanding and they always go out of their way to give us exceptional service. Thank you - Anjiline and Amit Sirsikar.

Samira Hsh

2 years ago

They work just for MONEY!!!! They weren’t able to pull out the baby teeth of seven month old puppy (very small breed) ???? and broke two of them in her gums ! So I do not recommend this place to anyone to prevent harm to your dogs!

Christen Miller

2 years ago

These guys are great! They show much love and care for my pup!

Terry Williams

3 years ago

Excellent care for our two 13 year old Yorkies. We wouldn't consider another Vet.

Olivia Dressler

3 years ago

Amazing vet in the Ashburn area. They’ve been so attentive and sweet to my pups and I’m always impressed with how quickly they can help! I was so appreciative when I had to email them about an issue with my dog and they were beyond helpful and understanding via email. They have also been amazing with curb-side services, big thanks to everyone working here!

Katie Kennedy

3 years ago

I've been to a few different vets in the last few years and never really been happy with the care we received, until I came to Ashburn Village Animal Hospital. They have been so wonderful and clearly deeply care about your pet. Dr. Germann took a lot of time to discuss my pets with me and showed genuine interest in them. The vet techs and staff have all been fabulous and professional while juggling covid curbside care.

karen restani

3 years ago

Nick was our vet tech that met me and our new puppy out in the parking lot. Nick was extremely kind and professional and explained what Dallas's initial exam would entail and answered all of my questions. We are so happy that we chose Ashburn Village Animal Hospital.

Chris Baum

3 years ago

We've been coming here for all of our cats' lives. As always, this experience was great. Wouldn't go anywhere else.

Caroline Chatfield

3 years ago

We used them for my dog's entire life. She recently had to be put down and her vet not only came in on her day off, she brought my dog mcdonalds for her last meal. Amazing people. They were so kind on one of the hardest days of my life.

Alex Freeman

3 years ago

Horrible. Won't allow you in with your dog. Very rushed.

Leon

4 years ago

Been going here for 10 years. They have been amazing with all my animals. Thanks.

jpannis

4 years ago

Always great, personalized care for our dogs. We recently had to have our eldest dog put down, and the staff was phenomenal in helping us through the process, and following up afterwards. And yesterday I had to take our remaining old guy in for a check up on his joints. The entire staff was incredibly attentive and friendly, and they always make our pup and us feel welcome and cared for. Highly recommend their services.

Hugh Henderson

4 years ago

Great staff. Very friendly and helpful!

Eric Kiker

4 years ago

A really great staff here, very kind and very accommodating. They have taken very good care of our rabbit when we are on vacation as well giving her last minute attention during closing ours to make sure she was ok. They really do care at this place which has won our hearts.

Richard Gollhofer

4 years ago

They take great care of my ????

Donna Lutkins

4 years ago

Our elderly dog wasn't feeling well and we were very concerned about a possible stroke. They got us in to see the vet within 2 hours. They always give us exceptional service. We have used them almost 15 years and would not consider using another vet.

D 94

4 years ago

I've taken my dogs Choo and Cinderella there a few times now and won't take them anywhere else. The entire staff are super friendly and passionate about what they do. Really makes going there worth the drive. Although they aren't far away the vets in the local area just don't compare.

Barbara Petree

4 years ago

Lucy is nine years old; and has always been cared for with love and care. I don't know about expenses because we had a twenty year lapse between dogs so the costs are high in comparison, but she is loved and cared for. Those who work there, no matter whether it's the front desk, the help or the Drs. have always been polite and loving to our dog. I assume they are loving to her in the back rooms because she enters with a wagging tale.

Stephen Coughlin

4 years ago

Very nice & friendly staff. Great experience my wife & I had. Would definitely recommend to friends & family. Thank you to the amazing staff at this location for being friendly & taking care of our little fur baby!!

Tiana L

4 years ago

Fantastic all around! The entire staff is so caring and the facility is clean and welcoming. My dog and I always feel very taken care of here and the quality of care is unprecedented in my experience. My dog had a routine dental cleaning last week and I was impressed with the explanation of the procedure, the communication during the procedure (Dr. Germann called me to inform me of findings and discuss options/plan of care) as well as the “report card” we got which included before/after pictures of his now sparkly teeth. Highly recommend!

Lisa Fredrich

5 years ago

Always easy to make an Apt and the team is very attentive and knowledgeable. Dr Germain is great and we have been taking our dog there for 10+ years.

Kenny Roberts

5 years ago

Great staff and very friendly. Have been going to Ashburn Village Animal Hospital since I moved to Ashburn in 1999.

Alex Garten

5 years ago

We recently moved to Ashburn and needed to find a new Vet to take Gunner to. I scheduled an appointment and when we walked in the staff was super friendly! My dog is sometime shy and has a great sense for people. I have never seen him so comfortable before, especially knowing how he has been with past experiences with veterinarians. Sue and Shannon were such a help in introducing us to the staff and was key to making Gunner feel comfortable during his visit. He did so well and had no issues throughout the entire visit! When we met with Dr. Germann she took care of Gunner and administered all of his shots with ease. We spent 45 minutes in the office, 20 of which was spent with her sharing some of her expertise and answering questions I had relevant to gunners care. I have a follow up appointment coming up soon and it is such a relief to know that Gunner won't be anxious. I highly recommend Dr. Germann and her team!!

Jon Ackerman

5 years ago

We've been coming to Ashburn Village Animal Hospital for 10 years and couldn't ask for better expertise and care. From the routine to the emergencies to saying goodbye they've been with us every step of the way for our first dog and then the addition of two more. Thanks for being amazing!

Reggie Gaither

5 years ago

The staff here are amazing. They always make you feel welcome and are happy to answer all questions.

Mrs.Yesenia Zarate

5 years ago

Excellent customer service. Professional, personable, dependable, and compassionate. Worthy of a higher star rating. Dr. Germann and her staff are a blessing to my three yorkies. We will be forever thankful for the love and prompt care they have demonstrated to our oldest dog who was recently diagnosed with diabetes.

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Ashburn Village Animal Hospital, Virginia, Ashburn

44110 Ashburn Shopping Plz

Business Hours

Monday

8 AM - 7 PM

Tuesday

8 AM - 7 PM

Wednesday

8 AM - 7 PM

Thursday

8 AM - 7 PM

Friday

8 AM - 7 PM

Saturday

8 AM - 1 PM

Sunday

Closed

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