VCA Amor Animal Hospital West Jordan, Utah

I am completely disgusted with VCA Amor Animal Hospital. My best friend unfortunately had to put her dog (her fur child honestly) to sleep after 18 years together and chose Amor Animal Hospital to help him cross over. When given the option between a group or private cremation she had chosen private and selected his paw print plate to be purple. They had her sign and initial the paperwork but didn’t actually have her or anyone else select on the paperwork which type of cremation to be done. This was mistake one. Mistake number two was when it came time to cremate him and realized that there was no selection made they didn’t confirm with her they just ASSUMED group! Not only that but they gave her his pawprint on a clear plate!! This is not what was agreed upon. Then there’s mistake number three, the one that makes me absolutely disgusted. When notified of their mistake they brushed her off with a “too bad so sad” attitude and “what’s done is done”. We understand that they can’t undo the major mistake made, but they can apologize sincerely, perhaps even refund her cost of the group cremation/plate and at the very least, OWN the mistake!! When she asked to speak to a supervisor to understand how such a mistake could happen she was again brushed off and was told the manager could call her tomorrow and that there was nothing they could do about it today. Come the next day, almost a full working day had gone by and she still hadn’t heard from them. She deserved sincerity, ownership and respect after such a horrendous mistake was made. We understand that the euthanasia and cremation of animals may be a common thing for them but it’s not for the family of these pets. If you want your pet treated as the precious family member they are, DO NOT GO TO VCA ANIMAL HOSPITAL.

My cousin recently came here to have her baby of 18 years put down and was treated so terribly. The paperwork she filled out advised it would be a single cremation with a colored paw print plate. She received the plate that was not colored as she paid for, she was advised it would be a little bit longer for the cremation and ashes to be ready. Waiting weeks and wondering what was going on, she reached out to find out her worst nightmare came true. Her baby was in a group cremation and none of her requests were followed. The staff was completely rude and disrespectful. They offered no remorse or sympathy for THEIR mistake and instead made her feel like she had did something wrong. There is no way to rectify this situation but the staff needs to take ownership and accountability. Absolutely disturbing and I highly recommend going anywhere besides Amor Animal Hospital in West Jordan, UT.

Living an absolute nightmare. Came to Amor to put my 18 year old dachshund down. Prior to the doctor coming in to perform the euthanization I completed paper work with one of the assistants. It was agreed there would be a single cremation and I would receive a purple paw print plate. After a couple of weeks go by I received a clear paw print plate, at the time of pick up I requested an update on when my dogs ashes would be available to be picked up and I was told in a couple more weeks. After no hearing anything from Amor I called in to check on the status. I was placed on hold for close to 20 minutes and then advised there was no single cremation completed for my dog and they did a group cremation and advised me THATS what I signed for. I came in to confirm my paper work and they were unable to show me what I signed for, just that I signed a document (neither group of single was marked on this form) and it was completely blank. Before leaving after the euthanasization we confirmed my information as my address and phone number had changed. On the print out they provided to me afterwards, all the information I had provided at the time of putting him down was not updated and was incorrect. Truly one of the worst experiences I have gone through. During the entire process there was not an ounce of remorse shown over the phone or in person. Please take my word when I say take your dog somewhere else, this already painful experience has been amplified due to careless behavior and no protocol being put in place to prevent this.

for any of my friends and family that have animals, please avoid VCA Amour Animal Hospital in west jordan at all costs. my cousin had to put her dog down and ended up going to VCA Amour Animal Hospital and they did a group cremation of her dog when she paid to have a single cremation done. they brushed her off and told her to call back tomorrow when a manager was there. this is disgusting and no way to treat someone who just lost their baby of 18 years. not to mention they messed up his paw print as well.

They are always helpful, excellent at planning, and are great priced.

They are the most caring, loving, compassionate, informative vet I've ever been to.

Absolutely the worst in the Valley! They had curbside check in and responded immediately asking what my dog was being seen for "Today"? After an Hour and 15 minutes I text to see how long till we were going to be seen and they responded that they were not taking any more walk ins today. Unbelievable a dog in pain sitting in a car for that long and they could'nt tell us that on arrival very unprofessional never do business here.

Toby was stumbling and falling. This happened so frequently he stayed on the floor. He was obviously miserable. He had ear problems before and I suspected that was the problem. I was having trouble getting a vet appointment within a reasonable time but was able to get one here. Toby is very hard to handle and Dr. Payne had to sedate him in order to examine and treat him. He checked with me at every step to be sure I understood what was happening. Toby has been doing better every day since and today jumped up in the chair without fear of falling. Thank you Dr. Payne.

I had to put my dog down (Candy) because she was sick and old. It was a very painful process to go through but the doctor that helped us was so professional, he explained everything clearly about the procedure and told us how candy was ready to go to the other side. The staff were also nice and helpful with everything. I highly recommend this place, thank you so much!

They were fantastic. It was my first visit but definitely not my last. The groomer did an amazing job on my cat. The vet was responsive and honest. Very happy I was recommended to go here. Thanks to everyone there.

This hospital always does such a good job with my dog Flurry. It’s so nice having a place we can rely on. We love Amanda who does his grooming. 5 stars!⭐️⭐️⭐️⭐️⭐️

i take both my dogs here for grooming and we see stacy blauwkamp and love love love her! my small dog is anxious and timid and does so well with her every time. she always knows exactly how to freshen them up when i bring them to see her too. i will not go to anyone else :)

I always go here for my dogs grooming but lately the service hasn’t been too good lately. I took my dog to get groomed on wednesday and my dog came back with patches of red on her neck and a cut on her paw, and i got charged $97 for it when the service is usually around $60.

CIi still have nightmare's ofhow my dog was put down. When he was wide awake, the fatal shot was given him. My other dog was first given something to relax him.

We have taken our dogs to Alcor-Cresta for years. Even after they merged with Amor, everything is still perfect. We have used them for vet care, grooming and boarding. Dr. Tim Llewellyn is very thorough and prompt. He listens carefully to our concerns and explains his findings. Amanda is by far the best groomer we have ever found. This is the only place we will board our dogs. When I pick them up our pups are clean, and have clearly been well cared for. Highly recommended!!

My mom takes her dogs here for all their vet and grooming needs and she loves it. Her miniature terrier turned out real cute!

The groomer did a fabulous job on my dog. 5 stars over all experience 3 stars

This animal hospital is the best! They conducted a very delicate procedure on a very small animal and he's happy and healthy today, thanks to them. I'll bring all of my animals to this wonderful animal hospital with the most caring and skilled staff. Thank you for saving Roscuro! We love you!♥️

We were so excited to be referred here by another VCA clinic where our dog regularly goes for his vet care. We have a 110 pound German Shepherd and I asked for recommendations for boarding / daycare. They told us they would recommend here as they had kennels our dog would be comfortable in being he is a big dog. Amor is on my way to work and I took him here for daycare a couple times, everything seemed to go well.I was looking forward to using daycare regularly as I return to the office from COVID. This weekend was my birthday weekend, we decided to go on a short vacation and booked our dog to be boarded here. When I made the reservation on the phone I was asked if we wanted him to have a bath before he went home, I said yes. We were promised text updates, I received them while he was in daycare. Day one ..no updates. I called next day and was given an honest update, I know my dog is very anxious and appreciated them letting me know he was having a hard day. We decided to end our trip a bit earlier and made arrangements so we could be home to pick him up by closing time at 3pm to avoid him staying there all day Sunday when they are closed. I specifically told the gentlemen that answered the phone we were going to plan to pick him up Saturday at 2pm. He said no problem he would let kennel attendants know. Shortly after my call we did get a text update as well as one Saturday. We picked up our dog a little after 2pm Saturday. When he got in the car he smelled of stale urine super bad. To the point it almost made our eyes water. Keeping in mind I am in nursing and have worked several nursing homes in my 20 year career and know the smell very well. His harness was also ripped that we had just got about a week ago. Came home, I got our 110 pound dog in the bath tub (which we were told would happen before he came home). The water in the tub was YELLOW MURKY as the urine came rinsing down him off his fur. He has NEVER been this gross coming home from any other day camp / boarding facility. It completely ruined my birthday weekend knowing my dog was in this condition. My husband called to ask about the smell and inquired if another dog had gotten to him because his harness was ripped. He was met with defensive staff that argued that the smell and ripped harness would have happened either before we dropped him off of after we picked him up. I'm sorry but our dog is one of our kids, we know the condition his harness was in and we know he doesn't pee on himself at home as he is fully potty trained. We aren't mad about the harness, even him smelling like urine. We get it, he's a dog that was boarded for a couple days but a heads up would have been nice. When we asked why he didn't get a bath more defensive comments even accused us of not letting them know we were coming early even though we had called the day before and texted a reply to the update we had gotten earlier that we would be there at 2pm. Then we were told to qualify to even have a dog bathed he would have needed to stay 3 nights. That could have been said when we arranged for him to have a bath or even when we said we were coming to pick him up early. I didn't know there was a 3 day rule? Grooming is advertised. Hands down never bringing our dog here ever again. When we called our normal VCA vet to let them know not to recommend this location they agreed and suggested Camp Bow Wow. Ugh. I just wanted a decent place I can depend on and trust obviously this was a poor choice. I'm sorry for my dog that this happened to him. We got a vacation, he got neglected, with rude staff.

Dr. Llewellyn has been so great and highly informative.

Great place. They go above and beyond to care for the animals. Especially Dr. Llewellyn he's awesome!

These guys were so great! They were able to see us as a walk in when my brothers pup had an abscess pop up out of nowhere! They were very gentle and upfront about treatment and costs, we will definitely be returning for the excellent care that they provide for our pets!

A very good doctor who listens and discusses (Dr. Louanne or something like that) and one other who dies not not. It is hit and miss but overall very good.

Thanks Juan for being a liar. I appreciate your help very much. *Update- All thought I was mad at first with my initial conversation with Juan. I am very happy to say that not all hope was lost. I received a pleasant phone call from Sydney today to follow up with me regarding the treatment I received that day. She listened to me and my concerns. I can go on to explain why I left that bad review but errors happen in all businesses and errors can be corrected. I look forward to continue working with them for the treatment of my two puppies. Old dogs but puppies at heart.

My vet was closed today and my poor dog had super swollen goopy eyes. So my cousin referred me to this place and told me they do walk-in appointments. I called in the morning to confirm and the rep confirmed that they do and told me to come between 12-3. I arrived at 1 at stall 5, called the number gave the rep my information and my pups information. I waited two hours before calling them and they told me they didn't have my information and that they wouldn't be able to help my dog. She kept telling me i must have called a different vet and wasn't willing to help me. Absolutely disrespectful reps and poor management. I will not ever go to this vet again.

Every time I have tried to get my dog in for an emergency. They can't see her for 3 weeks. The first time this happened my dog couldn't walk for the past 2 days and they wouldn't see her. Went to cottonwood animal clinic and they were very kind. Today 12-28-20, I tried to get my other dog in because she won't eat and is very lethargic they wouldn't even get her in on an emergency basis in the next day or 2. I feel the front desk has no compassion. They don't even ask what is going on. Just told to check with an ER vet or they could see her in 3 weeks!!!!

I take my little Shi Tzu's, and one other small mix to have them groomed there. Brooke their groomer is awesome. She has taken care of making my wiggle puppy and made her into a gorgeous little girl. The same with the others. She is Gentle, Kind, Caring, and full of Love for each animal she grooms!!! ????????????

I started going to this place a few years ago. The staff and Vets were all professional and freindly. But now it seems like all the good Vets have left this office. I dont know if this place was bought out or what.There is one other Vet that I might try in this office, if he doesnt work out I may have to go elsewhere.

They came right out to take my pet inside and were very helpful

Terrible service we had our dog ready for surgery. We had an appointment and waited over two months only to show up that day and find out they had rescheduled us for a few days later hace use they’re surgery doctor went on vacation. Also instead of owning the mistake they blamed us and said they confirmed with us. Call me crazy but I think I would know if I talked to you also no confirmation text was sent to us. Call me crazy but if you can’t get an appointment right I can’t trust you to get the surgery done correctly. Terrible experience we also got attitude from the costumer service receptionist we simply said thanks we’ll go somewhere else.