Animal Crackers Veterinary Hospital West Jordan, Utah

Over the years we haven’t had the best experience with Animal Cracker. Lately the service has been horrible they have canceled two different appointments on us and when I call to reschedule they are 2-3 months out. My dog needs a medication and they will not refill it until they see her for blood work, yet they can’t see her for 3 months. So I am not sure what they expect me to do just abruptly stop the medication that she needs… very unprofessional in my opinion. I have been wanting to switch for a while now, this definitely gave me the push I needed and we won’t be back.

They charged me $38 for a small bag of a supplement which I discovered I could buy my on My own for $15 I feel ripped off.

The staff are very caring and helpful. They do a great job of helping our dogs and helping us make educated decisions on the proper treatment for our dogs

The doctor & other staff were very nice to me and my human owners.

I can't speak to the quality of the care, but I've found this pet hospital to be completely unprofessional. I was searching for a new vet for my cat in November 2021. After calling several vets in the area, Animal Crackers told me they were accepting new clients. I made an appointment for an annual checkup for January 2022. Two days before the appointment, I received a text message from Animal Crackers asking if I was a new client (shouldn't they have already known?) and telling me that they weren't actually accepting new clients. So now here I am, back to square zero after being lied to with no vet, no appointment, and at least another month out from a checkup with another vet. I'd avoid this place if you aren't already a client--and don't believe them when they say they're accepting new ones.

This place hasn't changed in 5 years. It's all about making money with unnecessary and unneeded tests and exams and not the care of your pet. Unreal. You'd think the new management would put pets first. Still not the case.

I love going into animal crackers, the staff, Dr. Anderson and Katie are so kind and take such great care of my feathered baby. Wouldn’t go any where else.

Animal Crackers have been the rock in the toughest time in my and my fur-baby’s life. My Vet Dr.Jensen is an Angel without wings. This veterinary establishment can be truly trusted over any other vet that I have taken my dog too. And sadly that’s been a lot. They are honest loving and treat you and your fur children like your family… The one true vet I can drop my baby off knowing he is in good hands.

Dr Neilsen and her assistant robbin won my heart and won the trust of my fearful and aggressive dog. Dr Neilsen sat on the floor of the exam room and took the time to allow my dog to approach her. She knew exactly how to manage a dog like mine. Her assistant robbin was just as patient and kind and very smart when it came to my very anxious dog. Im still so shocked that the dr was able to examine my dog and give her vaccines without having to muzzle her. I’m also very grateful for the animal crackers staff who worked with me to reschedule so I could attend a funeral but still get my dog seen and vaccinated so we can board her during the holidays.

Tried to talk with a woman that worked here named Jodi about my cat being in severe pain and she brushed me off and refused to acknowledge my Animal or even give us the time of day.

We have a nervous young husky. Our doctor and tech were so patient and good with her. Thank you Dr Jensen!

Vets are so great! Front desk is now the worst. The girls taking the appointments are so un professional and rude when it comes to check you in. Very disappointed for this change.

We have been taking our pets to Animal Crackers for over 20 years. They have always cared for all out pets. We have recently moved 50 miles north of there office, so we've tried different vets unfortunately they didn't even come close enough to the care that our pets received at ACV. So we are willing to drive that 50 miles so that our fur babies are well attended to, and there cares meant. Thank you to all the staff!

They are very caring for the pets and the clients. They explained what needed to happen, and the plan. Very easy to understand, ( no big words).'

Dr Jensen is amazing. We've been to her many times and she always takes great care of our dog Cooper. Highly recommend!!

Staff, techs, and doctors have all been friendly and knowledgeable every time we've visited.

We have been taking our 4 dogs to Animal Crackers for many years. Over the last 2 years there has been a steady decline in the service they provide. My most recent complaint is that our dog who was 17 years old was having some trouble and I wanted her to be seen. When I called the office they NEVER had any appts available for sick pets, not even through their urgent care visits, I was always told to call back at 8 AM to check the following day. I needed a quality of life exam done on my dog and they told me I was out of luck as they didn't have any appts for 2 weeks but I could take her to an after hours emergency clinic. I wanted her doctor to see her. Luckily she was seen that day at another clinic. I called this week to get my dogs records emailed to me and the girl who answered the phone was rude and unprofessional. Its sad to think that after going there for so many years, I am now moving my pets to another clinic, one who cares.

We need end of life services and they said we couldn't get in for 10 days but they would be happy to refer us to an emergency vet. We've been going there for 10 years and this is the way they will treat my dog in the end. Take your pets some place where they care. I feel it's the front office staff that are the problem. Terrible customer service!

I made an appointment, waited on hold for five minutes to get checked in, was told I was late (the 5 minutes on hold). Was told they were running 15-20 minutes behind, after 40 minutes I called back in to see if I needed to reschedule, they came right out to get my dog. Paid $150 for them to do bloodwork so they would refill my dog’s prescription, they said they would call me by 5:30 with the results of the bloodwork and they never did. Usually pretty good but not this time.. Well, decided to give them another shot and once again I was disappointed. Every month they make me call in to have my dogs prescription filled. They always say it will take up to 24 hours, I have to call in for several days (3-4) to get them to send in the script. Now, I called in this morning to find out if they sent it over and the told me they sent it yesterday. Called the pharmacy and no fax from Animal Crackers. Called back to find out I need to bring my dog in for bloodwork to get the script refilled. I am done with this place... Beware! they do not know the meaning of customer service.

I had a parakeet that broke its leg over a holiday weekend. We tried everyplace e we could and no one would touch her. Dr Ross Anderson agreed to see her and took his lunch break to fit us in. He was so kind and gentle. The bird is completely healed now and thriving! I can’t say enough good things about them!

We have been using Animal Cracker as our vet for a long time. They are always friendly and helpful. The doctors are professional & kind and they do a wonderful job with all our pets. They help answer all our questions & they help educate us so that we can take care of our pets the right way. Thank you for all that you do.

The staff were as concerned as I was about my dog after another dog attacked him and my wife. They really took care of him and took extra time with me to make sure I knew how to give the meds and care. They were just wonderful through the entire process.

We have been patrons of Animal Crackers for 26 years. We have loved the service and the pricing. We have always felt we were being charged fairly equal to the service received and not being over charged. We understand there have been changes with a remodel and new doctors etc. Our last visit for our 2 cats to receive their yearly shots was close to $250. We feel strongly the short time it took for both cats, was over priced. Services such as routine shots and well pet assessments should be the LEAST expensive services. They are necessary and PREVENTATIVE for the health of ALL pets. Unfortunately, after all these years we are looking for a new clinic.

Dr Frandsen was absolutely amazing and listened to our wishes for our senior dog.

I’ve been taking my senior cat to Animal Crackers since I adopted her 4 1/2 years ago and we’ve always had a really pleasant experience. The doctors are so kind and answer any questions you have, and they work with the animals very well. :)

The staff had no idea what was going on or could answer any of my questions. Absolutely poor quality and clueless staff. Definitely will be finding a new vet.

This was my first vet visit owning my own pet. Dr. Jensen was super friendly and sensitive to my dog's needs. Even though my dog was nervous, she left happy and I felt confident she will be well cared for in the years to come at Animal Crackers.

My daughter has a chinchilla so we seen a doctor that specializes with these exotic pets. The doctor was very Knowledgeable about our pet, very professional, very nice and I would recommend Animal Crackers to anybody for dogs, cats or an exotic pets that you may have.

I felt totally comfortable leaving my pet in their care. The staff was very attentive, caring and thorough.

Hannah was very helpful in letting me know scheduling availability and other vet referrals that might have spots open for my gecko. Thanks Hannah!