Ruff House Orem, Utah

They do a great job with our Kelpies grooming and boarding

Boarded my dog here when we went out of town! Great place! Good prices and he got to have open play every day which made him super happy and tired! Definitely going back for all our boarding needs!!

Our puppy LOVES it here! He is always excited to go to daycare and being able to schedule everything online has helped so much when there is a change of schedule. Also it is so easy to schedule him a bath while he is at daycare which saves us time on the weekend. The staff are super friendly and knowledgeable. They give us little updates on how he did and if anything super cute happened during the day.

I left my dog for grooming for the first time in this place and when I came back to pick up her they had gave her a Parvo shot without any authorization for that. I was very carefully to print my two dogs vaccine records and gave to the girl in the reception. Yes one dog needed the shot another did not because she got her shot in July, like they could see clearly on the copies that I gave to them. The girl took pictures and gave me the copies back. So she told me later , that both dogs needed the shot because she didn’t see it on the records. She didn’t see because she was not careful to read all pages that I gave to her but Does not matter. You CANNOT give a vaccine in any dog without talk to the owner first! So my dog had 2 annual shots in just 4 months apart. This is totally wrong. And even worse, I never got any apology for this mistake… just you don’t need to pay the shot. Never ever again this place!

I have added 20 minutes to an otherwise 10 minute commute 5 days a week because Ruff House does such a great job with our dog, has helped provide feedback about behavior and health when needed, and sincerely cares about him. The fact that they do full time out of crate daycare was very important to us. They help with meals and meds and have great hours for working folks.

Great place for boarding, cuts, & immunizations. We've been using them about a year. Recommend!

Puppy comes home happy, but very stinky. The staff is lovely ☺️

My dog caught kennel cough after visiting. He is up to date on all of his vaccines. I was never informed about any potential outbreaks. He has now exposed 4 other dogs in our house.

I have never had a problem with the level of care they have given my dogs. My big issue with them is that since they've moved into their new building their prices have gotten really high and due to that fact I can no longer afford to use their services

Update: I'm updating my review because the owner has called me and assured he will look into why the phone isn't being answered during business hours, why the voicemail isn't working correctly and how to get in contact while my dog is being boarded. I appreciate the attention to my concerns. Leaving this one star review until I can speak with someone on the phone. It's extremely frustrating to not able to get ahold of anyone when you have our dog! I understand being busy but I've called several times and waited until the end to get a representative and no one has answered. And it seems like there's an option to leave a voicemail but every time I try, it hangs up on me. I've messaged on the portal and I've texted the receptionist with no response.

It's a great environment. Took my young cocker spaniel in for her first groom ever, and she was incredibly nervous. They were great with her and she looked beautiful! I'm most certainly taking her back.

I normally do not write reviews for business outside of restaurants but I've recently decided to start in order to help others by sharing my own good or bad experiences. Ruff house is one of the good experiences without a doubt. My dog absolutely loves to go here and often takes a nap in the car on our way home. I have recently tried another doggy day care that did not interact with or exercise my dog whatsoever and that highlights for me just how great Ruff house has been for my pup. It's not the cheapest doggy day care but if you can afford it and want to keep your dog active then look no further.

I brought my 6 month maltese poodle puppy in for her first ever haircut. I'll admit right now, I dont bush my dog, but I like the short hair, so it works for me. The groomer was nice and gave me 3 options of haircuts. I declined all and just wanted even all the way through. He obliged and said he may be able to do 1/2 inch but she may be to matted for it. I asked for 1/4 inch anyway. I hadn't read bad reviews for Ruff house, but a part of me still expected the groomer to not do what we discussed. I was happily wrong. He did exactly as I had asked and even informed my mom (who picked up my puppy) that she did great for her first time. I will definitely be going back to get my puppy groomed there again. Great first experience that left an awesome impression. 5 stars is deserved!

My Toby sits by the door every morning before he goes to Ruff House! He loves it! The people working there are very kind and helpful. I would recommend Ruff House to anyone!

My Lab Nora enjoyed all the great care she received. I appreciate all that they offer and at an affordable price. They were very professional and caring.

We have on dog that uses the doggie daycare at ruff house. Although we have only taken her there a total of four times as this point, we feel as though the service we receive and the care our dog receives while there is great, and at an affordable rate. Our dog is always happy after spending a few hours there. The reason I gave it a 4 instead of 5 star review is because she got sick with a cough after her first visit there. We kept her home until her cough was completely gone. We have since taken her back a few more times and no new cough. Overall, the staff seems to really care about the dogs and it has been great for our dog’s socialization.

The groomer didn't get the brown off her face and I specifically asked for them not to do her analysis glands they did

Great place, and they take really good care of my dogs!

I'm super bummed. I absolutely LOVED Ruff House and was so excited to have found a facility that I could take my pup to on long work days. The staff is so friendly and every time I visited the facility it was practically spotless. However, early-mid July I noticed my pup started having a dry hack. At first I didn't think much off it, but then it got really really bad. I ended up taking him to the vet... they ran xrays, blood work and $400 later I walked out with a cough medicine and the vet having no idea what was going on, considering a referral to a specialist to get a scope if he wasn't better in a couple days. He wasn't better and we ended up trying Benedryl as a last hail-mary before escalating his care. He literally couldn't go 30 mins without having an attack. It finally started getting better but my pup was miserable for too long before it did. I had no idea he had been exposed to canine cough, as there was no notice sent out to those of us who had been at the facility. I found out because I referred a friend there and she saw it on the website when she went to book her pup and called me knowing that my pup had been sick. Had I been notified that my pup had been exposed to this I wouldn't have needed to spend $400 on a vet trying to figure out what the heck was wrong, I could have gone and told them what he'd been exposed to and received the correct care from the beginning and he could have gotten relief much sooner. When my friend went to do her orientation, trusting that Ruff House was doing everything necessary to make sure they no longer had the canine cough at their facility since it had been about a month and they were taking bookings, she said the facility smelled of urine and pet feces and that they told her they had 50-60 dogs a night there with only 2 staff members. That is insane. I understand it's peak time right now, but to have that many dogs in your care with a contagious cough at your facility and only 2 staff members there, you cannot tell me that the facility is being sanitized and the dogs monitored as you promise on your website. This is completely irresponsible and a huge disservice to the canine community. I understand the risk of taking my dog to a public facility, but I expect that facility to notify it's customers directly when something like this happens. If my dog is sick, I have no reason to go to your website to book a service. I should have received an email or a phone call. My friends dog now also is dry hacking, which is proof that the facility is not being sanitized and monitored appropriately. I am so torn with how I feel about Ruff House after this experience (and my friends experience) because my experience before that had been so wonderful. But after this I simply don't feel I can trust you guys to be responsible and to put the dogs first.

They treated Luna like a queen. Sent us a report card mid day. Very friendly and accommodating of out of town travelers.

Everything seemed to be ok when I booked a time for our dog to be boarded. We received an update while he was there and when we picked him up they said he did well and there were no problems. Once we were in the car, he started to cough and has been coughing on and off since yesterday. I texted the Ruff house to let them know and I haven’t heard anything from them

I had to book last minute on a vacation weekend, and everywhere was full. Ruff house was kind enough to call me when there was a cancellation to help us out immensely! My dog has yet to comment on the quality of his time spent there, but I can say he was happy when I pick him up! The update email was nice as well!

Wonderful staff and loved the daily updates and photos while we were out of town

Our usual boarding service was booked so we decided to try out Ruff House. I liked the online service to book, but it was frustrating that I couldn’t ask simple questions of what to bring. The phone line directs you to the website only. I have 2 dogs and we paid for them to be in a shared kennel. Our 11 month old puppy did fine because he likes playing with energetic dogs. Our almost 16 year old dog had a very rough time. At check in they told me they would give him extra one on one time instead of walks as he is too old to walk very far. Imagine my surprise when the daily updates showed them walking him with our younger dog. I pre-packaged their food (exactly enough for the 4 1/2 days) so all they had to do was dump it in a bowl, but they came home with 3/4 of the food I sent, so what did they eat?. Both of my dogs lost weight during that time but the oldest lost so much that he is lethargic and his bones are poking out. This is a 180 from when we took him in. I think if you have a hearty dog that loves a lot of action, this may be the place for you, but this is NOT the place for an elderly or special needs dog. It cost us over $550 for 4 1/2 days. At that price I expected my dogs to be better cared for.

Our dog is always happy when he comes home????????

I recently noticed on my way to work that a previously abandoned building was now a dog place. When my family had to be out of our house for the weekend without the dogs, I thought to call this new place in town, named the Ruff House. They provide a service scheduling through an app-like browser experience. It's very easy to use, but there is a lot of information to provide well ahead of time, such as vaccination dates AND scanned/photographed proof of those. You can upload pics of your dogs and when you schedule services, it becomes super-easy to specify which dog (or dogs) is getting the service. Subtotals are shown at each step along the way. Selection of services sometimes shows additional options for that service for an additional cost. Ruff House staff are also really responsive over the phone with all my questions. For instance, since my female dogs are in-tact (reproductive-wise), they aren't allowed to participate in free play. That's to protect them AND me. I had the option of keeping my dogs in the same, or separate, kennel at no extra charge. Although my dogs won't easily part from me at ANY location, I still feel safe leaving my dogs here.

Ruff House is right around the corner with the best service we have gotten for boarding. Highly recommended!

I took my standard poodle for a haircut and it came out great! BUT it took them about 20 minutes or so to find my dog. The first ten minutes of waiting they brought me “my dog” and it wasn’t my dog. Took them another 10 minutes to find where my dog was. And they tried to charge me more because they thought I took him in for boarding when I already had my appointment paid for a grooming session. Once I got my dog I noticed his harness was put on like a collar. And I went to my car ready to leave until I realized they took of his name tag. I went back and it took them another 5 minutes to find his name tag & they returned it and it was missing the little ring. This place is very unorganized and for this reason I will not be coming back. It was supposed to be a simple pick up my dog after his haircut.

Took 3mnth old puppy for the 1st time. Great people that work here! Very attentive and helpful! Pup got her bordetella vaccine then played for a couple of hours. I'd say she enjoyed herself because when we were driving off she stood up faced the back window and whined.... I am taking that as her saying "TAKE ME BACK". Lol Win for ME! THANKS! RUFF HOUSE

We bring our puppy here for kenneling and grooming. Obviously we like it because we are return customers and trust our sweetheart with them. The reason I don’t give them 5 stars: 1. It’s IMPOSSIBLE to get someone on the PHONE. During a week kenneling recently they reported on her report card (which I love and are so cool because they send the cutest pictures of your dog to you while your away) the told us our dog had thrown up. But we wanted more info, but the only other way to contact them was so send them messages online, which is a whole thing when you’re traveling. 2. I wish the small dog area was a little bigger. ???? However: -The staff is always very attentive and polite! -The groomers are very talented and do a great job on our pup. -We worry while we are away, but when we arrive, our dog gets so excited to go in and see all the other dogs and staff, she loves it there. -even though she was a little sick (we think due to anxiety) during her last stay, she perked right up and when she came home she was great. We will go again and recommend to our friends.