The Cache Valley Pet Hotel Logan, Utah

Only reason I went is for the grooming, now even that part is unreliable.

My dog loves to go here!! Always have a good experience!

They always do such a good job grooming my doggo but sometimes can be hard to get ahold of!

Had my dog groomed there and absolutely loved the staff and how great my dog looked afterwards

We just had our Irish Setter groomed and we are extremely well pleased with the results. They run a very professional operation with great quality & friendly service. We would definitely recommend them to others.

Brought my dog there for the weekend while I was out of town. She was a handful but they took care of her and fit her into the right class for her size.

Very attentive and considerate pet care

My dog came home Friday from there. He was not acting like himself. I went to pet his neck, and they had tightened up his collar. He could barely breathe. There was no reason for that exept that they obviously used force with him. They didn't bother to mention there had been an issue. He will not be going back!! A great dane, (though big) does not need to be treated with aggressive behavior. He responds very well to positive training.

My dog loves it there and comes home exhausted, which is a win for everyone! It's just hard to wear out a husky!

The groomer Jill is amazing she was very good my dog is not very good without me and all I can say is I won't take him anywhere else thank you

So far so great! Very kind. Will update after trip. Update: Dog came back happy and normal as can be. This was only our second time. First time messed the poor little dude up. He seems great! Note: Jill groomed him. Considering all the communication we had with her. She really seemed to care about doing a good job. And Mak looks amazing! Thank you all. I was worried!

my dog stayed there for 7 days and when I picked him up yesterday he was or still is skin and bones and he has bright green and blood mucus coming out of his nose and he was coughing all night I will never take my dog there again and I would hilly recommend others to think twice about taking any animal there

Our puppy had so much fun here! Great staff that helped with any questions I had and made me feel so comfortable leaving him! We were able to keep an eye on him with the live feed they had and make sure he behaved. He was so tired from playing all day after we brought him home. We will be taking him back another time!

Great place! I can always trust them to take care of my 3 dogs while I’m out of town and my dogs always come home tired! I also enjoy their grooming as well, Jill does fantastic on my dogs!

Jill was awesome with our dog Jenni, she hasn't itched at all since we brought her home and she smells so good. Thank you Jill.

Our dogs were left outside ALL DAY in 25 degree weather, without food or water. When we picked them up they were sick due to lack of care. If I could give a negative star rating I most certainly would.

Good people and I appreciate their service.

We board our dog here every time we go out of town and it seems like a nice place. We like how we can watch the dogs in the common area on a webcam that they have a link to on their main website. Staff is friendly.

Cache Valley Pet Hotel took excellent care of our bernedoodle for the day while they groomed her at her own pace. She had had a rough few days transitioning from her previous home to ours, and she wasnt easy to groom. They were patient with her, didn't force her, called me throughout the day with updates and gave her a bath and gorgeous groom, despite her difficult nature that day!

Great place to have your pet groomed. Really awesome staff and boarding rates. Would recommend to anyone who cares about their pet.

Jill always does a fantastic job with Cooper! We just love her!

Good place. Here is where we got our dog juno. He is the best.

Dogs attack under your care. And you don’t help with the situation or aftermath? Y’all should be ashamed. Never bringing my dogs here and telling EVERYONE TO AVOID, until things are made right.

Not very good business communications. Didn’t explain info well. Added charges for pick up and wrong time and wasn’t made clear.

Yesterday I dropped my dog off a little after 9:30 am. I ask the guy at the front desk how much for overnight boarding to which he replied $22. I pick up my dog this morning and the lady tells me $33. I asked why so much? She says well you dropped him off before 10am Yesterday so there is an extra fee. I told her that the guy Yesterday didn't mention that when I was inquiring about the price. Just felt like there is a lack of communication going on there. My dog didn't even spend 24 hours there before they were tacking on fees.

I recently took my dog, Sugar, in for a deluxe bath. Her regular groomer, Jill (who we ADORE). was out on maternity leave so they had a substitute groomer there. The substitute groomer did a less than adequate job, leaving her face dirty, and she smelled really bad when she was returned to me. She was also not dry all the way. The woman at the front desk asked me if she looked good and from what I could tell in the limited time I had, I thought she looked fine. However, when I got home I realized that her face was still dirty and she smelled terrible. I called back right away and the woman at the front desk immediately offered a refund for services paid. I was so impressed. Great customer service and they always treat my puppy well!

We love this place! We take our dog Tiny in for daycare at least twice a week. When we go on vacation we always board her there. She is so excited to go inside and when We pick her up sometimes I feel like she likes the staff more then she likes us. My biggest complaint is when there is a lot of dogs there or it’s wet outside it smells, but what do you expect it is a dog boarding facility. I don’t know about your dog but if mine has an accident in the house it stinks for weeks. I can’t imagine 40 dogs having an accident in the house All at once whoa! So considering the fact I think they are doing great to clean and maintain the smell. Plus they offer grooming services so if your worried about the way your dog smells just get them a bath before they leave!

The only place we take our pets.

2nd Edit: I took off a star because I don't think that the Pet Hotel is what it used to be. They've taken down their website completely, which makes it impossible to watch their webcam. I don't feel like their excuses of their "website provider locked them out" isn't good enough now because it has been over 5 months and they still don't have a solution. It's EXTREMELY easy to create a website, and I know their cameras for the webcam are still up and running. I also don't like how the turn over with their employees has created a lot of confusion and miscommunication with their new pick up/drop off schedule. It doesn't feel like the staff knows what's going on with their job, so it makes me wonder if they know what's going on with my dog. I want to still believe that Milo is being taken care of, because he LOVES going to play with his friends, but I also don't feel as comfortable dropping him off anymore if I cannot check on him. He's been going about 2X a month now instead of 2X a week because of my uneasiness. Edit: After 2 years of taking Milo to Cache Valley Pet Hotel, Milo still loves it! They have changed their feeding times to two times a day and they are right on time *every day*. Milo is still so excited to go to Daycare and is always welcomed by all the staff. We also started taking my fiance's parent's dog Romeo and he has loved it there even more than Milo. These guys really do care about taking care of your pet like they're part of the family. Original Review: I'm actually really surprised that the Pet Hotel has gotten so many bad reviews lately. I started taking my dog there about a month ago and haven't had any issues! My dog Milo loves to play with the other dogs in a safe space. The staff there is very friendly and took their time getting to know Milo. He's a rescue and a bit scared of new people, so they were very careful to make sure he felt safe and not force anything on him. They now know him by name and he's always so excited to walk in the door! They have a clean kennel area and are consistently cleaning up after the dogs whenever they make a mess. The only thing I noticed that I didn't like was they don't feed the dogs dinner at 4:00 like they say they will. Sometimes it's an hour and a half later. I understand that things come up, but it's happened more than once, so I wish they could be more consistent with that.

Great service and good prices.