VCA Oak Hills Animal Hospital San Antonio, Texas

When we first started taking our dogs here everything was great. They seemed to really care and be attentive to our furbabies. We decided to enroll in their care club program that we pay for monthly that saved us tons of money in vet bills. It seemed like a good idea at the time however it has gone downhill from there. We have had several emergencies that could have been treated at the office and were told we had to take our dogs to their emergency animal hospital to which we were told that it was not an emergency. Our dog broke out in hive and we called to get him in and we’re told they didn’t have an appointment available so again we would have to take him to an emergency hospital. All of this would be fine if we didn’t pay them monthly so we were forced to pay hundreds out of pocket. On top of that if we need a regular appointment good luck actually getting in to see anyone. Numerous times we have called for an appointment and the wait is 2 plus weeks. I understand scheduling ahead of time however you cannot predict when something goes wrong with your pet and two week waits are not always ideal. We have had to take our pets to other vets and hospitals to get them checked, again paying more out of pocket on top of the care club fee we pay every month for our dogs to not be able to get an appointment. I tried one last time with VCA to get my dog in. I called an was able to get them in same day which was great because that never happens. The appointment was at 5pm. We get there at 4:50 and check in. After waiting 15min they tell my fiancé that the doctor is running an hour late, they close at 6pm. At no time did they try to call before we drove all the way there or even say anything as we are checking in. We have had nothing but problems with them and would not recommend. The care club membership would be great if you could actually get in for an appointment. Will definitely be going to another vet that is more caring, available and actually takes the time to sit down and discuss what is going on with your babies rather than rushing through the appointment to get onto the next.

Our experience here has always been great. The staff are always super helpful and our experience with boarding has always been a breeze.

Have been going here for a while and the service has gone down hill over time. The receptionist have gone from being mildy rude pre-covid but it seems they have lost all interest in helping animals and people. My favorite example so far being; "Hi, thank you for calling VCA Oak Hills Animal Hopstial. Can I put you on hold?" "No, I have an emer---" already put on hold and then hung up on after waiting. The vets are great but the difference in care and professionalism between the back of house and front of house is very disappointing. Would only go to if no other options available.

OVER CHARGES FOR SUBSTANDARD CARE! They have been Bubbles' vet since she was a tiny-tot. Recently, hounded with messages, emails and postcards referencing a HeartWorm Test for Her despite the fact she has continuously been on preventative; which we have paid their ridiculous Rx High Prices for this and many other medications. AND WON'T PRESCRIBE/REFILL HER HWP UNLESS SHE IS TESTED!! ONE occasion we had an Appt, yet charged for TWO office visits/assessment;, $50 each !!! basic/non-emergent concerns!! We [All] pay the over cost of the various technologies used. Yet, when I called to clarify the charges, the secretary or billing person asked me for the transaction number, which I did not have. Low and Behold , She Could Not Help Me. Needless to say, most of these overpriced visits happened during Pandemic Isolation and You Could Not Be Present During EXAM!!! Poor Bubbles, we paid for her nails to be trimmed and each time she would pee because he was scared. That doesn't happen at home. SCOUNDRELS!

Great dog boarding! We love taking our dogs to this particular VCA when we can’t take them with us on our trips. They provide feedback about how your pets are doing during and after their stay. They have a large outdoor play area and even had pools during our last stay. I highly recommend this location for dog boarding!

My cat acquired a rash and eye infection after dental surgery. I told them she had acquired these issues while at their clinic. They never accepted any responsibility and then charged me to treat it which their treatment did not solve the issue and I had to spend more money taking her to a qualified veterinarian who solved the issue at half the cost. I notified them twice when they sent a text asking if they solved the issue and would never respond. I am not a disgruntled individual just please be aware you are putting a loved one in their care.

Don’t answer phone or return voicemail. Apparently they are experiencing problems with their phones? Never heard anything like that before for a number of days.

We love this place for our baby girl (belle). They have always been polite and nice and caring. I saw the review about the pricing and how VCA was not truthful and I can tell you that’s a lie. Every single visit the doctor calls me before they perform the work and goes over the pricing. She also goes a step further and tells me which cost can wait and what is priority of course I always opt to just get it all taken care of, but the customer service is awesome. We are even about to go on a vacation for a week and plan to leave our dog with VCA as don’t trust anybody else.

Very poor service. 2021 and business reps still book and take appointments based on PREFERENCES. I would find another place

This place books appointments, then takes patients based on what they look like. I would be cautious

Absolutely love the staff. I always know that my fur babies will be in good hands.

Update- after they read this review, the hospital manager got in touch with us and explained the issue with the phones, got our pup in right away and were Awesome!! So glad we got through to them! Thank you Oak Hills VCA! **(original review) We’ve been calling for two days as we’re new to the area and used to have a VCA vet in another town. They don’t answer the phone and there’s no voicemail. About every other time that we call it goes to a fax machine ring. Looks like we don’t have any choice but to go to another vet. Disappointed.**

My dog has been a patient at this clinic for several years, and he and I have always been treated politely and in a professional manner. The staff seems to sincerely enjoy working with animals, and is so patient with my furry friend.

VCA took awesome care of my cat Juan! Juan gives them four paws!!

The staff is so friendly and helpful. We have been very busy with work and they always make sure to get us in.

Very friendly veterinarians and staff all around every visit. They make sure pet and owner are both well taken care of. The website is also easy to use.

They always take care of my Presley and give her the love and care she needs.

Dr. Hardbold and all the vet techs and staff have always been amazing with my high anxiety rescue. She offers options based on my budget, and does not hesitate to call me personally for updates on his health or give me helpful advice. I trust this place with any and all my questions and emergencies and do not hesitate to recommend this efficient vet clinic to anyone that asks.

Takes care or the fur baby.

I've been very cautious in trying new vets, but i am very happy i found this clinic. The staff members are very courteous and i haven't had so much communication than with them. We went over different cost options and ultimately i joined the care club which covers almost all yearly and preventative costs. Thanks you guys for the amazing attention; the girls appreciate it!

The workers there are very nice.And really show they care about your pet as if it were their own.

Good services but waaaaaaay overpriced. If you get the first visit free, take it. After that, find any other vet and it will be so much cheaper for the same level of care.

Thank you Dr.Benavente,Dr.Tschirhart,Dr.Harbold,Linda-clinic manager,and their staff front and back office. All of you provided the best of care for our cat Kirby who was 22 years old. I have been a client for over 30 years and still going. A special thank you to Dr.Harbold for caring for Kirby on his last days. NR

Very expensive. But a nice place. 3 stars bc they wanted 1700 to remove a small cyst which was way overpriced.

Love this place. My dog, Bindhy, gets scared with nail grinder noise but the staff had her so calm and relaxed and got her nails done in under 10 mins. Friendly staff, fast service. Would highly recommend this place to everyone.

Absolutely amazing services both by doctor and the staffs. I highly recommend going there to take care of your babies!!

Brought my 2 new ACS adoptions to get checked out. They are very thorough. Kind and professional

I was referred here by ACS. Super easy to set up an appointment, they offer curbside as well. My dog Adora had an upper respiratory infection but Dr.Mallory prescribed her some antibiotics and she was good as new. I highly recommend this hospital and their staff. They're awesome!

My dogs are well taken care of at VCA Oak Hills

VCA Oak Hills is my go-to veterinarian for the past 4-5 years and I feel like my pups are well taken care of. Everyone is friendly, helpful and even through these difficult times. The only negative thing I can say is that I was a little upset to see that I was charged about $20 for a nail trim during a $400 visit. Maybe it's just me but I think it should be a complimentary service, at least or especially when I'm already paying such a huge amount and a major surgery scheduled the following week. Anyway- other than that a great vet office that takes good care of our furry friends! ❤????❤