Royal Pet Palace San Antonio, Texas

138 reviews

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Reviews: Royal Pet Palace (San Antonio)

All reviews (138)

Yelp (20)

Google (118)

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Stella Tijerina

a year ago

Awesome quik service, legit and beautiful puppies..Also great attitude towards customers..If you are looking for a pet this is the place to go..

J Rae

a year ago

We lost our sweet baby girl Trixy on Tuesday. I knew in order to begin healing I needed a baby girl that needed me just as much. I found my sweet Riley and knew she was the one. Jessica was amazing to work with. Riley was bathed and ready to go to her new forever home. We took her to Royal Pet Palace to be groomed. She looks amazing! Very professional, highly skilled and explained everything the groomer performed. Great place to take your baby!

Al Lopez

2 years ago

We bring our English Bull Dog, PerDee to get her nails trimmed. At first she was very nervous and hesitant, but with the help of Nazarene, PerDee now looks forward to get her monthly nails trimmed!! We greatly appreciate the care and sensitivity that Nazarene showed. We wish ALL pet service providers were like her!!

Jason McInturff

2 years ago

Drove all the way here because it says they're open today. Got there and a sign says, "closed on Wednesdays until further notice". Put that on Google, not your door. Wasted my time

Victor Valdez

2 years ago

Customer service is great . Very friendly,

Anita Alvarado

2 years ago

Loved it very nice staff ,they did an awesome job on my yorkie,I will be returning ????

Francesca Raines

2 years ago

Great groomers. I worked with them and really enjoyed it.

Susan Driz

2 years ago

Sold me a sick puppy and when I asked about it said they forget to tell me when I purchased the puppy, even though the puppy had pooped on the floor when we went to meet him and the store owner told us "he was excited" . Was also told I'd be reimbursed for the vet bills and wasn't. All paperwork said if I left a bad review my warranty would be voided! Had to take the puppy to the vet multiple times over a span of two months. The vet informed me this puppy had traveled to multiple locations prior to be at this pet shop based on the paperwork given and had been on antibiotics for weeks already. Barely review and when I do I dont like to leave negative reviews but I felt this was necessary for others to know since they are basically saying dont post bad reviews or there will be repercussions...

tenafter2x x

2 years ago

Owner or management is very rude do not go there as you can see In the other reviews she likes to go back and forth with the customers ????????????

Robert Morrison

2 years ago

I would suggest straying far away from this place. Customer service is poor to non existent. Manager/Owner is rude and will not accept mistakes by their employees. Seems to be a common denominator from other reviews I have read as well. Save yourself the time and energy by avoiding Royal Pet Palace!

Lucila Cruz

2 years ago

Horrible, do not go there

john brown

2 years ago

Great store. Very friendly staff!

Cindy Cantu

2 years ago

I have posted about this place in places I don’t even know lol.. I am overly pleased!! They are a hidden gem! Vet care and grooming care are two different specialties..can’t stress that enough! When I brought them Tucker, he had 3-4 inch nails and I’m not expatriating.. I couldn’t see the “quick” but weekly I was taking the tip only to recede it.. I was afraid to cut them.. meanwhile tucker was shredded and shedding.. it was a vicious cycle.. If your dog has long nails, shedding and skin issues.. Royal Pet Palace can help you.. they did an amazing job!! They educated me… Tucker is 3… this was my first real education for his skin, bathing, hair shedding aggravation for both he and I! Jackie and Scarlett, I can’t thank you both enough!

Rose Vargas

2 years ago

I’m giving this shop 1 star because my dogs “summer cut” was incredibly uneven. She has patches throughout her back and sides. They didn’t trim her face except the eyes. I’ve taken her to MANY groomers but because ours is on vacation we took a chance because this shop is nearby. We will be taking her to ANOTHER shop tomorrow since her face is basically the exact same from when we brought her in except the fact they did around her eyes. Also because she has patches all over. We paid full price and I deeply regret that. If I were YOU. Take your pup somewhere else perhaps right around the corner to the vet that also grooms. Save your money. DO NOT go here. Terrible service. Only one girl is nice the others look like they hate their job. Especially the one in that red 4 door. I wouldn’t even come back if they did it for FREE!

Celia Olivo

2 years ago

I took my puppy to get groomed on Saturday she was matted and she was cut during the grooming I took my concerns to the owner the owner said that she would not refund my money because it was my fault because I didn’t groom her enough I don’t believe that anyone should tell you how often to groom your dog I feel bad for my for baby because she was the one that was suffering please do not bring your pets here because they really don’t care all they want is your money this is terrible Customer service the owner should be more considerate and compassionate she just wants your money I’m sure if it was one of her dogs she would’ve been upset as wellI post pictures of the injury on her belly on yelp

AnnaMarie Garrett

2 years ago

My new fur baby soon????

Edward Moreno

2 years ago

It works well.... Just make sure too pickup your little before 5pm. Cause they well call.

Stephanie Lozano

2 years ago

Staff was super friendly and helpful to my dogs situation. I had took him to cut his hair at a different place and they botched it, so I took him to the ROYAL PET PALACE and they fixed him up so nice. They made him look better and he was so happy and excited. The prices are really good and they have all different packages/ deals. This is going to be my go to place for all my dogs. Highly recommend:)

Rudy Larque

2 years ago

they did a great job on Sushi she came back very clean and happy. the girl offered to spray her for fleas which I declined, but I should of gotten it. Next time will do. employee was nice. thanks

Gabriella lamarseillaise

2 years ago

I want to say! Thank you!! Jackie!!!! My beautiful snow came out so handsome!!!! His cut, his scent, and the rainbow bandanna! This is the best place I’ve been too, snow lost his groomer in December and it was the last time he’s been groomed. I love the way he came out, so beautiful ???? I will be back!!!

Bob Farar

2 years ago

No dogs to look at, waste of time.


2 years ago

Extremely unprofessional and rude service provided

Diana Reyes

2 years ago

I took my baby to Royal Pet Palace for the first time ever. I was told she would be ready between 2 and 3. When I got there around 3:40, she was not ready yet and they told me that she would be ready around 5pm becauseshe had only been shaved but not bathed or her nails trimmed.  So essentially they were shaving her before they had given her a bath and she was very matted making it difficult for her fur to be cut. I saw her in a cage with a muzzle on and I asked why she was like that. They told me that she was trying to bite them when they were shaving her down. She has never tried to bite her groomers in the past but it's probably because the other groomers know what they're doing. My baby was shaking, the cut fur had not been taken off of her and she was limping. I took her home and called them to ask for a refund but they did not give it to me because I had taken her before she was done and that it was "my choice." Don't take your babies here, they won't be treated like royalty and you may just get a scared baby back.

Jose Coral

2 years ago

They are always great to my Doxie girl. Super friendly and on time!!!

john davila

2 years ago

Theyvdid a rush job amd didn't file my dogs nails

Jeri Barrera

2 years ago

Po loved getting groomed here! He will be back soon!!

Beatriz Martinez

2 years ago

Good service, adequate price, thoughtful staff.

Toby Ramirez

2 years ago

On its website They show that they have puppies, But when you get there no puppies disappointed my daughter

Lisa Ruiz

2 years ago

They do a good job just need more staff

Dana Compian

2 years ago

They were very friendly. So when I walked in my dog usually backs in unfamiliar surroundings. I was so surprised that she did not bark once. To me that meas she felt comfortable with them. I would highly recommend them.

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Royal Pet Palace, Texas, San Antonio

1327 Fair Ave

Business Hours


9 AM - 5 PM


9 AM - 5 PM


9 AM - 5 PM


9 AM - 5 PM


9 AM - 5 PM


9 AM - 5 PM



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