Healing Hands Veterinary Hospital San Antonio, Texas

I loved it here!! He was super comfortable getting a haircut & usually he’s terrified. He loves everyone that works there & will definitely go here for all future haircut appointments!

My furry friend was treated great! He needed extensive work and the staff made sure he was comfortable the entire time!

Dr. Thompson and her team at Healing Hands have been a godsend! 3 months ago my dog was diagnosed with Fibrocartilaginous Embolism (FCE) and I was referred to their practice from MissionVet who originally diagnosed him. We’ve undergone hydro-therapy sessions, acupuncture, and laser therapy and over the course of these past 3 months I’ve seen significant improvement in my dogs mobility and functionality of his hind legs. I wouldn’t have been able to get Comet to where he is without their guidance and support. I specifically want to shout out Sam & Ellie who work with Comet frequently in his sessions and are always patient, kind, and answer all my concerns or questions. We love the Healing Hands vet team & we are forever thankful for their constant belief that Comet can return to his normal self!

Dr. Thompson could've cost me the health of my dog if i had trusted her. My girl was getting rehab at their facility after a suspected muscle injury. After months of rehab, i felt i hadn't seen much improvement at all. Dr. Thompson literally told me that i'm seeing things. Which of course, i wanted to hear, because my dog being healthy would make me the happiest person in the world. So, we returned to agility after getting cleared by her, only for my gut to tell me that something was really wrong. After about a year of further diagnostics, it turns out that she had a degenerative spinal disorder which could only be fixed with an expensive and invasive surgery. Now, i understand that Dr. Thompson is primarily a rehab vet and not an orthopedic specialist. But if i, a layman, can spot a lame gait better than a doctor, that's pretty pathetic. To top it all off, the front desk girl was always rude for an unknown reason, and one of the vet techs would yell about how my dog was biting her while she was doing massage. I know owners can be crazy sometimes (i used to be in the vet field myself) but all she was doing was licking her in protest (the massage was very painful for her). in the end it just felt like they wanted to upsell me without providing any real help for my dog's condition. luckily i ignored Dr. Thompson's words and followed my gut. my dog is recovering well from surgery now, but i will never forget the experience i had here. edited to reply! wow, you guys are pretty defensive! the only diagnostics i declined was to re-do the xrays, which i already had done at my primary vet and ruled out hip dysplasia (after we had our initial consult). the 11 sessions were done across 2 months, so yes, months. i actually did receive a massage with a laser session, i just wasn't charged for it which was nice.... this is the session where the tech claimed that Ava was biting her, but she was not... i was right there, and if my dog bit someone i would apologize profusely and take measures to ensure that it doesn't happen again. it is also REALLY classy of you to infer that i'm lying about my work history?? if you remember, we literally had a patient in common that my clinic (at the time) had referred to yours, lol. the only reason i stopped doing the therapy is because Dr Thompson said she looked fine, and her primary vet had also cleared her. when i told Dr Thompson that i didn't see any real improvement, she said "Maybe you just don't know how your dog looks when she's normal". obviously i'm not expecting Dr Thompson to have MRI-vision, but i do expect her to take my concerns seriously and adjust the treatment plan accordingly. she is receiving the care she needs now, no thanks to you guys. extremely unprofessional.

They love my dogs. Nuff said. Y'all definitely need some Large business name signage out front. But, you are probably planning for that already. Otherwise--perfection!!!!!

Healing Hands has been the BEST vet hospital we’ve ever been too, and I don’t write reviews often. Starting when we first walked into the front door we knew our dog Apollo was going to be well taken care of. The front desk ladies were So kind, gentle and care individually for each pet! Susie, who brought us into our own room and inquired most questions, very compassionate. Listened to everything we were saying and gave us so many affordable options! Doctor Thompson who was our main vet is the best. She’s professional, educated, compassionate and truly cares about helping your fur baby. She was able to pin point exactly what was causing our dog so much pain, while another vet hospital we went to prior didn’t give him spend the time of day. Doctor Thompson is now Apollo’s primary doctor. He is now getting laser acupuncture to help relieve his neck pain! Thank you all for making our lives and our fur baby’s life so much easier!

I think it's wonderful that Dr. Thompson offers the holistic therapies she does and from my few experiences with her, she seems like a fine vet. This review is not about Dr. Thompson's abilities as a vet. It is to warn any low income pet owners to be very careful about missing appointments here. After a family emergency, I mixed up my appointment time, had to reschedule, and was charged $50 on top of the $400 I paid ahead of time for the service. The receptionist who informed me was not at all apologetic, which made a bad situation feel worse. I respect that this is a business, but I would hope that there would be a little leniency for a new client who drives over 20 miles to the clinic because they want to do all they can to for their dog to experience relief, and who missed the appointment for reasons outside of their control. For someone who does not have $50 to throw away, the loss of money really hurts. I understand that time is money, this is the policy, and it was my mistake, but again, a $50 fee is a lot of money to some. So this review is just to warn those who cannot afford $50 cancellation fees that the policy is taken very seriously, no matter your personal circumstances. Healing Hands services seem great, but I don't think this clinic is ideal for people who can't afford $50 mistakes.

It's so hard finding a good, consistent, and caring veterinary hospital. I have been to multiple places and always passed by this place, so glad I finally gave them a chance. Dr. Thompson and her team are amazing! They are consistently professional, kind, and caring towards our babies. Whenever one of our cats likes to surprise us with a sudden emergency, Healing Hands always manages to squeeze us into their busy schedule. They even work with our busy schedules as well. When we couldn't drop one of our cats off the next morning, they kept him overnight and didn't charge us which was very generous of them. Going to the vet is usually stressful, but I'm glad we found a place with such good and kind people that I know will take great care of them. I greatly appreciate everything they have done for us and our cats, thank you!

Very happy with the results my Dachshund is getting through acupuncture, laser and water therapy. My guy has IVDD and does experience flare-ups with his back and is in pain. These various therapies as well as medication makes him comfortable and his healing time is reduced. So happy I found this facility.

The groomer Thea did a great job with my fur babies! They looked great and smelled great after their bath and haircut and are even shedding less! She was done in a timely manner too - highly recommend.

Our Yorkie spent one week in the boarding facilities. She must have enjoyed the new accommodations. She has high anxiety issues and normally loses weight in the kennel but this time she didn’t lose weight and was very well adjusted. We feel she received very good care and attention.

Poor communication among staff, poor scheduling procedures and non-existant follow-ups are the norm for this location. I left my dog in their care for a week after making arrangments for a minor procedure to be perfomed. When I picked her up, I asked about the procedure and they could not verify whether it had been performed. Later they called me back and asked me to bring her back in because they discovered the procedure was never performed. I was frustrated because I left my dog with them for a week and called THREE TIMES to remind them about the arrnagments for the procedure. When I asked to speak to someone about my concerns, they refused to call me back. Eventually they sent me an email telling me to find another vet if I was dissatisfied. Some other customers have noted similar concerns about lack of communication, poor customer service and poor responsiveness...now I believe them. Beware. Due to frequent moves, I have used over 10 different vets in the past 15 years. This is the first and only one who has ever disatisfied me....it takes a lot, but they are truly disappointing.

I love Healing Hands! Their exceptional customer service and outgoing/friendly staff are what we love most. We had gone through four different veterinarians with almost no hope of helping our dachshund. Dr. Thompson was very helpful and honest. She sparked hope in us again! We are very trusting that our dog is getting the best of help here at healing hands! You can see and feel the love the staff has for their job and the animals. I absolutely, one hundred percent recommend this place! ❤️????

Spoke to the receptionist earlier today about physical therapy for one of my pets. Was just trying to get rough estimate of what it may cost for the physical therapy whether it be under water treatment range of motion or anyting and was told she doesn't know maybe a couple hundred dollars. That doesn't tell me anything or much at all if I should look elsewhere for a different rehab solution or maybe try to speak to somebody else. But I'm sure they have breakdowns of what each rehab station or exercise make Austin, or how much a package would run the patients based off of six sessions twice a week or what not. Not very helpful and trying to get rehab for my pet as soon as possible instead of something as quickly as possible for a tplo surgery recovery.

WOW! I am not even sure why I even thought about going back to this vet. Maybe because it was convenient and we had been there before. Mistake! VERY RUDE for the 2nd and last time. I got word from my office on Friday that we had 2 confirmed Covid cases and I was to work from home and go into quarantine for 14 days. I received a confirmation text on Saturday from the vet to confirm my appt. and I replied CANCEL. Honestly, the receptionist told me that they were booked until the following Friday, but to ahead and drop Lima off between 8-9 Monday and they would TRY and see her between appts bc she was licking her foot. She even said that they could not guarantee that Lima would be seen and that they would call me. I called Monday morning to reschedule for a regular appt. at a later date and was put on hold for 15 mins. and then I was given the option to leave a VM which I did. They called me back not even knowing that I canceled on Saturday through the text and didn't even know that I left a voicemail. She was more concerned about taking the $50.00 cancellation fee. What appt. did I have? The between 8-9 drop off and maybe we will be able to see your dog appt.? That's ridiculous! I do not feel that I was being charged fairly. I completely understand having a cancelation policy, but this isn't right. I will NOT be going back there again.

I was looking into hydrotherapy for my pup until I read these reviews. No one employee in this world is perfect, nor is any business. And from what I read this clinics owner takes zero responsibly for their employees actions and puts their customers on blast instead of handling the feedback, right or wrong, with grace. Let those few customers be mad, address as needed, then move on. Everything else is just juvenile.

Dr. Thompson and the Healing Hands staff are undoubtedly the best in the business. I have been taking my animals to Healing Hands for over 6 years, and every visit with Dr. Thompson has been outstanding. She provides a knowledgeable, transparent, professional, and very helpful service at affordable prices. Dr. Thompson and her team have always been reliable and responsive. I have the utmost respect for Healing Hands and Dr. Thompson. I would highly recommend them.

Dr Thompson is friendly and professional. She explains everything associated with a procedure or healing process so that you understand all. The new associate vet was kind and helpful.

Dr. Thompson and her staff offer fairly priced, high quality care. My puppy has never feared the vet because of how fun her visits are and my experience with the rehab program for my old, achy mastiff was pure excellence.

We were so happy for Molly to finally be groomed and Thea did a remarkable job. I loved the reception staff and the new building, and appreciated, as usual, Dr. Thomson's impeccable skills. Molly looks so nice and smooth now and is so soft. Thank you all very much.

Nothing to say about them but I will be going in person to get my husbands dogs records I don't trust there faxjng system done it before with a different get that I used to work for and it took then for ever to just email me it to give it to them

I just moved to the local area when my dog got an upper respiratory infection. I called several vet clinics and none of them had any availability to see my pet for weeks, or they simply would not see new clients. I called this clinic and the receptionist was very helpful as I was stressed out trying to get my dog seen as soon as possible. She was able to squeeze me in the same day and I was able to get my dog seen and some medicine. The staff was friendly and dr was very helpful!

Everything was great as always, thank you for always taking such great care of our pups!

Dr. Thompson and her staff are the very best, and provide excellent care to all our dogs over many many years. We have recommended this practice to many friends who now also enjoy the awesome service

Dr. Thompson is the best. She spent the time with me to help me understand how I could help my fur baby with her issues. From medications available and books on the subject. We decided together on the best course of action. I would recommend this veterinarian to anyone needing an excellent, reliable vet.

I had my dog tested 3 different ways at another vet and they couldn't figure out what was clearly obvious visually. I came here and an under an hour the vet told me exactly what I already knew but the other vets would not be able to figure out for some reason seems to me that they were just wasting my money anywhere else. I like the variety of options of treatment that are given here it really creates a very customizable comfortable experience for me and my dog and I actually have trust in these people now seeing as how I already knew what was wrong with my dog before I took her in but the fact that they verified it means that they're actually doing their jobs. I would highly recommend this place to anybody seeing as how the payment is the same here as a couple other places that I've been at.

The whole team is amazing. They took such good care of Nala after extensive surgery after being hit by a car before New Year's. Her pelvis was shattered and she needed so much rehab to be able to walk again. The whole staff took such good care of her, and she loved them as well. We watched her progress on socially-distanced visits throughout her stay, and her progress was spectacular. Everyone loved on her, and you could tell by her talkativeness that she was comfortable and cared for. I highly recommend them, while hoping we don't ever need their services again. But if we do, they have our unqualified approval!

We recently started taking our 12 year old chihuahua to Healing Hands for laser therapy. She has a hard time walking and the laser treatments have helped her so much! We used to go to Compassionate care and Healing Hands was recommended to us.

Absolutely the worst experience in customer service I have ever experienced. Brought my dog for shot updates today. Had been there multiple times before. AT NO POINT was I told on the phone that i could not enter the building with my dog. I have no problem with waiting until the COVID pandemic passes, I work in healthcare and completely understand precautions. This was NEVER relayed to me while making the appt !!!! After telling her that i wasn't told this beforehand or I would not have gone the office manager was incredibly rude, dismissive and readily volunteered my records to go elsewhere. The Veterinarian herself then got on the phone and was even more rude with the same curt dismissive tone.

Dr. Thompson is very nice and so is the tech staff!! They were compassionate about my husky that needed physical therapy after surgery. I was referred here for the PT, but now they are on my vet list for regular visits!