Firehouse Pet Resort Round Rock, Texas

We are in Austin on vacation with our pups, we wanted to do a few things that were not pet friendly so we needed to find a doggie daycare. The Firehouse pet resort was definitely a great choice. Everyone there was awesome, they gave our pups the attention they needed (and a little extra!) Would highly recommend them to anyone in need of care for their fur babies.

Update: Firehouse has made great efforts in making this situation right. The manager reached out and promised they are working to make the next stay better. I am happy to know that they care to make it right. Looking forward to seeing this new department grow. Original review: Really hoped this place would have been better since it is associated with our vet. We still love our vet and will stay with firehouse but there needs to be some major adjustments to the kennel! Both our pets can home filthy ( backsides covered in fecal matter) beds too. It took 40 mins to check in and 40mins to check out. They had to retrieve our stuff (beds/food/snacks) a blanket that was never given to our cold pup and bones safe for the kennel that were never given.. they were still in their package. Didn’t give dental bones and pretty positive by the dried Fecal matter on both the backside and on one of the beds that wasn’t washed yet was extremely dry and was clearly there for several days. I plan to make a personal phone call to notice management but I would like to do it in person because I feel it’s needed. My wife cried when she got home and our oldest small dog lost her voice for … going on 3 days now. I want people to know and I think it’s important to get this out there ASAP ! I still stand by the vet but I will not stand by this kennel operation I think it has great potential but it definitely needs a new management or some sort of organization skills. Extremely unorganized .

They do play and post pictures but it is very expensive to board a cat. They also charge additionally for "play". The point of boarding is not only care but interaction.. not sure why there's another fee. Our cat also came back heavier than when we dropped off so I'm not sure how strict they are in following feeding instructions. I would like to receive daily reports and at least one picture or video for $50/night. I've found another business that offers tiers and these included services. Will likely go that route in the future.

DO NOT BOARD YOUR PETS HERE!!!!! This facility is an absolute cesspit! I have boarded dogs for years and never had a dog come home sick before using this place. Both of my dogs caught kennel cough, and they were not around any other dogs so they caught it from their room. When we asked for a discount, since we are now having to take time off work and get our dogs vet care, they refused. This place will get your dogs sick and not do anything about it.

Thank you for going above and beyond for my baby pup

Duke loves this place. He’s a dog that is working on socializing and basic obedience and every time he gets to go for boarding or pet care- he’s elated when he sees the staff. We are so thankful for this team and the support they’ve offered our fur baby.

I love this resort for my fur babies! Not only did they take excellent care of my really energetic doggo (she came home exhausted) the entire process was a breeze! The staff are nothing short of superb, you can tell they love their jobs and love the animals. Worth every penny in my opinion. They were also able to take on my dog on super short notice, I was on my way there, during the snowpocalypse last week. I couldn’t say enough good thing about this place. I wouldn’t hesitate to use them for both day car and boarding in the future. Thank you y’all for taking such good care of my baby!!

Our Truvy love coming to Firehouse and she plays hard and has the time of her life! The staff is so loving and friendly. Highly recommend!!

If I could give more than five stars I would---after calling at least 10 other pet day care providers looking for day-of care, we finally found help at Firehouse! Our puppy (10 weeks old) was loved on all day long and kept in isolation from other dogs since he hasn't finished all of his vaccines yet. They saved the day and our pup absolutely LOVED it there!