Pappy's Pet Lodge - Roanoke Roanoke, Texas

This was the 1st time to board my dogs. They were so good. My dogs were so happy and calm when we got home. They were definitely well cared for. I also spoke to the new owners and they were extremely helpful and sweet. You could tell they love animals. I will definitely be back. Place was also very clean and taken care of. They also have cameras so you can check on them. I was so impressed.

My husband and I toured the facility today looking for a backup doggie daycare / overnight facility for our Miniature Pinscher. Immediately upon meeting with the employee who was going to show us the facility, she used the adjectives “loud,” “hot” to describe the facility. She was actually steering us away from becoming customers. The place was so filthy. It smelled like feces everywhere. The outdoor yard was a mud fest. The “suites” are not suites. They are just slightly bigger kennels than their regular cabins. I got a headache from just being here 15 minutes. The dogs looked depressed and/or scared. We will never bring our dog here. Stay away from Pappy’s Pet Lodge if you truly care about your animals.

I applied there about 8 months ago and upon receiving another job called to cancel my working interview 2 days before it was due to take place. The day and time of the interview tolls around and they ask me where I was. I reminded them I had canceled this interview 2 days prior and immediately canceled all of my dogs upcoming grooming appointments. If they cannot handle an internal cancellation properly how can they properly care for my dog. Fast forward to now. I called on Friday and made an appointment for a 1/2 day of camp and grooming for a Tuesday. I called the day before at 9:30am and there is no answer. I call later in the afternoon and mention my call from that morning wasn’t answered so I figured I would try again. The woman I spoke to immediately became defensive. I did spend about 5 minutes on the phone verifying the appointment because I was going to a doctor’s appointment and would be unavailable to talk on the appointment day. After getting less than 5 hours of sleep I drove up there and I am there before they open. It is after 7am and the door is locked they let me I and ask if I have brought dog for camp and mention he is there for grooming as well. The woman I spoke to told me there was no groomer on Tuesdays and that my appointment was for Thursday. I specifically made it for Tuesday because of my appointment and I asked her why no one had mentioned this to me when I called and confirmed the appointment yesterday. She then tried to gaslight me and tell me I imagined that entire conversation with someone and that I was mistaken. I left saying I would not return and she snarkily tells me to have a good day. When I called corporate to complain they accused me of talking to the wrong location. This place is horrible and I will never go back.

I have used Pappy's Roanoke twice. They are wonderful and accommodating. The staff is knowledgeable, very nice and they seem to enjoy what they do. The facility is clean and spacious. Michelle, the Manager, is absolutely the best.

Great facility and caring staff. This was the first time we used their but it definitely won't be the last. Do yourself a favor- when you need dog kennel services call Pappy's Pet Lodge.... your pets will appreciate it.

They treat dogs like cargo. I miss the old owners.

We were charged $75 for a dog "spa bath" that is listed at $40. When we asked why we were told "that's just what the groomers charge." When we asked to speak with the groomers we were told "they can't come speak with you right now but they'll take $10 off." We still can't figure out how they think they can almost double the listed price. The manager of this location also tried to charge us for 2 extra days of daycare while our dog was boarded there and we had to argue that as well. When we asked her who we could speak to above her, she told us to look it up online. I like that this company has cameras and I can look in on my dog, but I don't like the pricing practices and high staff turnover. We'll be looking for a new company to board our dog with.

Took really good care of our dogs. The lady took extra good care of my daughters dog as it was his first time being away from home.

Treated our dogs really good.

Great place to take your pet when going out of town...very wonderful people there, very professional

Will not leave my dogs here again. Dangerous place with young, inexperienced staff and unprofessional management. One dog needed fluids after pick up because he was dehydrated. Another occasion, one died overnight and I was not called in the morning. Before this there were overlooked signs. There was an issue with a/c in which dogs were kept together instead of separated into cooler kennels, they misplaced 10 days of canned food and then covered and said they fed them twice as much and ran out of food; price increase surprise at pick up when manager herself checked them in. Any one of these issues is enough to choose another kennel. Dangerous place.

7/21 UPDATE FOR ANYONE LOOKING INTO PET CARE*** OUR PET WAS LOST FOREVER BY PPP * > Read story for details > It has been 12 days since Pappys Allowed my Mother’s Dog to go missing, didn’t perform a search and didn’t notify us of her dissapearance for more than 24 hours. They are now posting on Facebook 12 days later about the incident to try to save face for their extreme negligent behavior. You specialize in dog care. And you LOST a dog!???????? Mistake #1 was that you KNEW you had that hole in your fence. Mistake #2 was that you KNEW our dog escaped and you didn’t notify us in a timely manner. Now TWELVE days have passed and you’re just now asking your COMMUNITY of dog lovers to keep their eyes out???? This isn’t an attempt to find Dabby but an attempt to save your own HORRIBLE establishment. You have ZERO values and it is beyond clear you only care about your bottom line $$$$$ not people’s pets. I will add a photo also of one of Pappys employees harassing my Mother who has been in distress for TWELVE days without her pet. You ruined her trip to visit me in Puerto Rico. And you LOST our family member. Accidents happen people!!!! But BEWARE, these people don’t give a damn about your pets. They were fixing the fence before they called us.

Pappy's pet lodge is a terrible place to leave your pet! I took a tour of the facility before I lodged my dog and there were mouse traps everywhere! I also saw tons of filthy cages. This place is super expensive so I would expect perfection and this facility isn't by any means worth it. I would definitely take my business elsewhere!

Place is extremely unkept by the manager and spread of disease is constant. The manager is extremely rude and tried to spray the dogs with biocide in the height of the pandemic. Kennel staff are left to themselves during the busiest times. Over 400+ dogs are expected to be taken care of by less than 5 staff members. Unprofessional and horrible. I’m begging anyone who tries to keep their dog here for daycare or boarding please explore other options.

They did a Wonderful job taking care of my furbaby.

Our doodle, Teddy, went to Pappy’s for the first time this week for grooming. He’s never looked better, and the (few) people who have seen him since have all remarked about how great he looks. We couldn’t be happier.

The care and service were exceptional

We liked Pappy's Grooming services.. they took our puff ball of a dog and made him look cute.

I had issues with the past two grooming’s my Goldendoodle Maggie got done at the “Pappy’s Pet Lodge in Roanoke.“ The cut was not good and she didn’t smell fresh or clean. I completed a survey and shared my thoughts. Received a call and spoke with Amanda one of the groomers. I took Maggie back today, Amanda ROCKS! She did an awesome groom, one of the best groomers Maggie has had!! Thank you Amanda for using good quality Shampoo/Conditioner and making Maggie look beautiful! We appreciate you!!!

Awful facility. They have major staffing problems and left my dogs in a kennel Run from 10am-5pm. I happened to be watching their live webcam and noticed my dogs were never let out. (I was paying for full doggy daycare and boarding) Please, please, please make sure you do your research before taking your animals (family members) to this facility. The Manager running the facility does not care about your pets. I can not tell you how disappointed we are and we have been frequent users since 2014. This thanksgiving break, they have over 150 dogs and not enough staff to properly care for them. In doing my own research, i see they lost an animal a year ago. The animal was never found. Please do not send your animals here. My dogs will NEVER step foot in this facility again.

They love your pups! Good people!

My dogs love going here

Literally the best doggie day care place ever I highly recommend! The staff is super sweet and will take care of your baby extremely well!

Boarded my dog for 8 days Friday to Saturday with 5 days of training. My dog seemed well taken care of and the training has been helpful especially with the notes so I'm pleased. Had a small issue with the amount initially charged but they will addressed the issues and corrected it. Excellent customer service ????

Called before booking our boarding dates & the lady answered all of my questions, even the "silly" ones I had. Felt totally comfortable taking our dog there. They let her come for a couple of hours of day care for free to try it out. Love the webcams, but wish they had clearer images and more of therm. Dog was very vocal (happy) when we picked her up. Took her for a second stay and once she realized where we were she started it again. I live that she was excited to return.

Great experience. Staff was very friendly.

Beware of Pappy's! For the third time while boarding my dogs at Pappy's, I was recently called to come take my dog to the vet after an incident. I was told (for the third time) they had no idea what happened, but they suspected that my other dog who had been sharing a boarding room with her must have attacked her. After taking my dog to the vet, I was informed that the injury sustained in no way could have been received from a dog as it was a clean deep cut - consistent with a sharp metal/glass/plastic object. I called Tres (the owner) to let him know what the vet reported, who seemed confused and said he would check the property and get back with me on what was found. After waiting two days without call back, I called for an update, left a message, and no call back. Two more attempts were made without call back. No offer for compensation or even an apology was made. What's more interesting is when my wife was approached by a coworker who told her that her dog suffered the same type of injury in the same location (upper back) and also didn't receive any kind of explanation! Clearly there is something on the property causing harm to dogs, and Pappy's ownership does not care to address the matter. Beware before you bring your dogs for play or boarding!

I'd give a zero if I could. We tried to arrange in home sitting for our two pups, but never heard anything back from the person that makes the calls after trying for two days and making five calls. This put us in huge bind given that we were going on vacation and had no care available. It's hard to work with a company that obviously doesn't want business.

Some animals seemed abused, not a very good environment.

They take excellent care of my two boys at daycare great staff