EarthWise Pet Richardson Richardson, Texas

People were friendly and cordial. My only dissatisfaction was that the actual price of services was higher than quoted and when I asked for the invoice details it was not broken down/ detailed

Great little shop. With elk antlers and all natural dog food and chews selections.

Couldn’t find anyone to take my 2 dogs into until I found this place. My dogs came out happy and I couldn’t have been more pleased with the service!! Highly recommend

My dog came back with WET and dirty ears. Looked like they forgot to even check his ears completely. He ended up with an ear infection thanks to a terrible job done by these people.

Caring and friendly staff. Nothing but the best for my pup! 12/2021 Update 4 years later - a lot has changed with new faces. The staff is extremely nice but after I got my dog back, he had a red clipper burns all over his belly and minimal bleeding like long gashes of paper cuts with red burns that lasted 4 days. I groom my own dog and as an amateur, I’ve never done that. I don’t like leaving these types of reviews and rather take it up with the staff but this is the reason I have trust issues since my dog can’t talk. They gave him a cute & sweet handwritten note after his appointment though. First time he received a love note there but seeing my dog like that broke my heart though.

Response to EarthWise: You are incorrect about our experience on several levels. It was never offered to have our pups separated from other dogs nor was there any indication that it was an option. Our pups were not matted, so there was no fee waving for that. Also, our pups had been wearing a harness for several weeks prior to coming to your shop, we brought the pups with their harness on and your staff just put them back on after the 'grooming'. I reiterate ... we will NOT be back. We are using a groomer that is experienced, kind and the pups love to see him. The happily run into the grooming salon (with their harness on) and come out beautiful, fragrance free and happy. Initial Review: We took our 5 mo pups for their 1st ever grooming. They were so young and had very little socialization; yet the employees/groomers dropped them into a room with other loose dogs. When we picked the pups up they were literally traumatized. The hair cuts were severe (we asked for a face trim and nails trimmed). We specifically told them no fragrance in any product on them, we even brought our own shampoo, then they used a conditioner with fragrance. Other than what's been stated here, we don't know exactly what all happened, but we do know that since that day when we put their harness on they get depressed and nervous. Prior to the EarthWise experience they didn't mind their harness AT ALL. We will NEVER EVER go back.

The staff in store were super friendly but the grooming our maltipoo received was terrible. They just shaved him to skin & left little bloody cuts on skin. And, they charged me a dematting fee of $25, even though they just shaved him bald. It was $100 total for the worst groom he’s ever had. Poor baby.

I love the set up of the store and the professionalism of the staff and groomer. The groomer Jamie was nice and I love how it just has a home like feel. I was happy with the service and I will be going back.

Very friendly staff! Fast, and left with a goodie bag and a clean pup.

Thank you so much for taking care of our Mocha! He was SO happy when we picked him up. And we love the little handwritten card you gave us with how he did! The process of booking his grooming was easy and fast and it was easy to choose our options for his grooming. We are definitely planning to bring Mocha again. Thank you so much for taking care of him.

Was handy,but soap dispenser was broken.

I appreciated Nancy’s patience with me as she explained different food options and snack options for my dogs. I can’t wait to try these out with them!

Super clean and well kept space with all the great holistic brands like Fromm. The groomer and the front desk staff were super nice. Went for a quick nail clipping and was super pleased with my experience. I just wish I had found them sooner!

I gotta be honest.. I have mixed feelings about my experience with Earthwise today. Let me start with the positives: When I scheduled the appointment, they were very clear with me that she would need to be up to date on her vaccines, I got that taken care of, no problem there and I appreciate the communication of that prior to our visit. Additionally, the staff were all very friendly and caring about what Wylie was and wasn't comfortable with. We appreciate that. When we arrived this morning it was a very simple process, they were friendly and we were told it would only take 3-4 hours. 4 and a half hours came around and I decided to call for a Follow up a few times with no answers. Not answering the phone was also an issue when I tried to schedule my appointment. I did finally receive a call back 30 minutes later but was told it would be about 30-45 minutes more as my dog was having issues with the blow drying process. It officially took 6 hours before we got a text that my dog was ready for pick up. My issues are the lack of communication with us and the fact that it took 6 hours for a simple groom on a 35 pound dog and she barely looks different at all. They did do a good job and Wylie does appear to have had a fun time, but what exactly took 6 hours to do? I understand that Saturdays get busy and that there are more than just my dog to take care of, but 6 hours for a light trim? Really? Idk, I really don't want to be that guy... and again the staff were are really nice but 6 hours and poor communication with 2 very anxious pet owners seems a bit excessive. This was our first time getting her a haircut and I just feel that the communication could have been better.

I have been bringing my dogs here since I moved to Dallas for nails. They always do a great job!

Clean shop, lots of quality toys and supplies.

I definitely would NOT recommend this place! I made an appointment 9 days in advance to have both of my yorkies groomed. I emailed the medical records to them the same day I made the appointment. I arrived to my appointment and as I am filling out additional paperwork, they inform that they cannot accept them for grooming because the just noticed that their rabies shots expired (July 7th and August 17th, 2021). I asked what was the purpose of sending in medical records in advance per their request, if no one is going to look at them until the morning of!? I spoke to the manager later that day and explained my frustration because had I known that prior to the morning of the appointment, they could have gotten their shots or etc., within the timeframe of me making the appointment. Not to add, I had taken time away from my business to make a blank trip! So, the manager called and offered a 20% discount towards grooming. I bring the dogs back the next week for grooming and OMG! The groomer shaved them almost bald! I went over with her what I wanted, we talked about each of their hair textures, etc. On top of that, the groomer writes me a note to tell me that she had to charge a behavioral fee because they were hard to deal with....THIS IS THEIR FIRST TIME BEING GROOMED AT THIS PLACE! She basically made sure that the discount that I was given was put back into the bill. DO NOT PATRONIZE THIS PLACE...YOU WILL NOT BE HAPPY! Pictures are below!

What a great experience. They took great care of our German Shepherd pup. She was clean and happy. They did a great job on her nails both trimming and filing, a service that hasn't been offered anywhere else. I had almost given up on finding a reliable groomer in my area. Earthwise has been a great find for us.

Love how quiet it is here! Perfect for bringing my pet inside to explore a bit.

Friendly and helpful staff. Very good experience with the self serve dog wash

So I was kind of put on the spot after picking up my dog and finding that he had pooped on himself while he was with his dog sitter. It was afternoon on a Saturday and I was having trouble finding a place that was open that would bath my dog or allow me to bathe him. Thankfully earthwise was opened and they were very accommodating. I had two dogs with me but they acted like that was totally normal and treated us wonderfully. I found the facilities to be more than adequate and all together what should have been a very stressful situation turned out very mundane.

Chelsea was professional and thoughtful in working with our labradoodle. We look forward to working with her again.

Jamie did an exceptional job with our dogs grooming!???????? Highly impressed!

Great store, prices are a little high but I will be returning!

Great service, helped me pick out new cat food for Mr Fincky the cat, picked out three and the cat ate two of them in a heart beat. Went back and bought enough for two weeks of the two he liked. Will be going back.

Loved it! My new go to for all of my pet grooming!

The BEST grooming ever!!!!!!!! I bring my little cutie here every 2 weeks, and she always comes back with a cute hair cut.

Our Nali girl hasn’t had the best experiences with groomers but Chelsea did an amazing job with her. She was patient and really took care of our girl. I would definitely recommend coming to this place and Nali will definitely be going back!

We tried here for the first time and I can’t recommend it enough. The sweet note at the end to tell me how my pup did was the cherry on top! ????

Staff was very friendly and knowledgeable. We came in for a puppy dog wash. I do suggest that the tub and brushes be cleaned between pets. We will be back