PetSmart Plano, Texas

411 reviews

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Reviews: PetSmart (Plano)

All reviews (411)

Yelp (54)

Google (357)

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Sno Kleespies

2 years ago

Had a good selection of pet food

Ahmed Kamal

2 years ago

As a market we known, but I had bad experience s with some workers, I went twice to this location, and in both visits they was ignorant, unhelpful, and even when I ask them, they just go and ignore you, for me I will not visit this location anymore, I go to Allen Branch, where are very helpful and welcome staff

Sherry Rodgers

2 years ago

This store is always clean, well stocked with lots of variety in food, toys and just about every pet needs products.

Mark Brazil

2 years ago

Always stock up and clean store!

Joseph Abraham

2 years ago

Lots of cool fish and snakes.

Bertha Brown

2 years ago

I think the cashier was not helpful at all they point to where it's at

Diana Mojica

2 years ago

A HORRIFIC JOB!!! My poor dog was disfigured by someone named Cici, when I asked what happened, they pointed it to me, apparently it was MY FAULT, this is what I asked for. Then they said it was his first time there, it is NOT, and what would that have anything to do with the mutilation he received? My dog did not even want me to look at him, he’s left feeling shamed. The hair does not grow back fast enough.

Rochelle B.

2 years ago

I meet your is a manager Crystal. Talking about a certain merchandise. If your hands are full with a big box and a small merchandise. She should offer to carry it to the check out. Very unexceptable,poorly valued and unprofessional..


2 years ago

You need to do more frequent water changes on your betta cups. It only takes about 20 minutes…


2 years ago

Long waiting at cashier, so I returned the merchandise and walked out.

eddy ngo

2 years ago

The girl helped me dropped the fish on the ground. The cashier double charged one of my item. When I asked him, he told me my TREATS reward only takes off part of the price. He lied. I had to come back for a refund. This store is just terrible!

Kendall Brown

2 years ago

It's OK to put it bluntly

Loya Family

2 years ago

Always has what a pet needs

Renate Cater

2 years ago

Rude and very unprofessional associates and it was an very uncomfortable shopping experience for me never again will I come here I’ll go to petco before I ever return to this location again

Ov Vo

2 years ago

Update your GD effing hours on google.

Cary Bell

2 years ago

Good selection of specialty dog & cat food. There are a lot of senior care dog foods out there but the Science Diet 11 year + is hard to find and some (not all) of the PetSmarts have it.

Daeyon Rucker

2 years ago

When my German Shepherd Shelby was still alive, we would come here for her check ups, food, and toys. She used to love it. Please go there. I sure you could find some near friends or make your pet love you more!

Lindsay Cambra

2 years ago

Beta fish looked dead, or near dead. Few pets in stock.

Shannon Johnson

2 years ago

Variety of fish clean store

Toni Morales

2 years ago

We have been taking our dog Charlie to get groomed for 5 years at this Pet Smart. He always looks great when I pick him up. Always punctual. Highly recommend.

Adam Christensen

2 years ago

Great shop. But please add more squeaky toy selections

Jacki Skeeters

2 years ago

Rude Customer Service Rep at front door had an attitude and could care less if I shopped there.

Mel S

2 years ago

Needed a small cat carrier. Found one on sale. Score! Great selection of pet stuff with and very friendly staff.

Samir Kobe Abdalla

2 years ago

If you’re a cat owner, simply do yourself a favor and DON’T come here. Seriously

Alex Moazeni

2 years ago

Great place and friendly staff

Kevin S

2 years ago

Good general pet store. Bought everything I needed after getting a new dog. Staff is friendly, helpful if you ask questions.

Kathleen Hays

2 years ago

Love this store so much better than the one on the west side of Plano. The staff is very friendly! My grandson son and I love looking at all the animals. Our favorite are the cats up for adoption.

Chris Stites

2 years ago

Pricey but has a lot of hard to find products.

Catherine Pfaff

2 years ago

Always have what I need lots of variety and fair prices

Sebastian Cantu

2 years ago

I took my dog today and they didn’t do the grooming right I payed and didn’t do nothing they didn’t shower,cut nails, and didn’t clean ears at all bad service

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PetSmart, Texas, Plano

3300 N Central Expy

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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