Petco Plano, Texas

297 reviews

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Reviews: Petco (Plano)

All reviews (297)

Yelp (36)

Google (261)

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Brian Dudley

2 years ago

This store is usually out of stock on the specific brands of things I buy. It is on my way home so I try, but I usually have to go the the Garland or Richardson store to get what I need.

Billy Baxter

2 years ago

Associates very knowledgeable and helpful!

Patrick Steele

2 years ago

Not a great selection of the products I want. Prices are too high. Customer service is very hot or miss

Tryphena Lamell

2 years ago

I took my dog in for his first grooming session ever. His stylist, JD did an awesome job keeping my Rocky calm! I’m very pleased at how gentle he was and my dog looked so good afterwards! I plan on using them for all of his future sessions and I will ask for JD ☺️


2 years ago

Dog grooming is good. Good price.

Reverend Denise Certain

2 years ago

Didn't have brands I normally buy at pet smart. Also more expensive.

Alex Seymour

2 years ago

I want to give 2 stars for the outrageous price of the animals but 4 stars on how nice the store is and service was perfect they did ask if I needed help but noticed quickly I was just looking at prices and left me alone and didn't make me feel like I'm being followed or forgotten as I could find an employee at all times. $350 for a Ferret.... jesus that better be one of the smartest never smells ferrets I keep hearing about but never finding...

Claudine Johnson

2 years ago

Store is convenient and close to the house.

candy battle

2 years ago

Glad the trainer that has been there for years is still working. She amazing and very friendly. However some of the other workers not so great! Seem like they really don't want to he there! I am super friendly and talk to everyone, especially when it come to pets. The cashier was the exact opposite!

Amber hatfield

2 years ago

Everyone was very welcoming and helpful on getting things for our new addition

Chris Caviness

2 years ago

Our go to for dog food

Darren Reeves

2 years ago

It’s where the pets go

Diana Sieg

2 years ago

I feel like I live at Petco these days. I have lots of different pets and I prefer Petco over the other pet store. There are some of the Petco stores that leave a lot to be desired. I have purchased a small amount of fish that did not survive making it home. Unfortunately, with fish, it is sometimes hard to tell when they are sick.

Jenny Park

2 years ago

It was the worst grooming experience that my dog has ever had. Misti did not take appropriate measures to make sure my dog didn’t have cuts all over her stomach area. When I picked my dog up, Misti did not tell me that my dog had scrapes everywhere. This should have been a standard protocol. I am very disappointed and will not be taking my dog to Petco Dog Grooming ever again. I am traumatized by this experience and I know that my dog is too. When I tried to call Petco, no one answered and customer service told me that it would take 24 hours for them to return my call and I didn’t hear from anyone. I will not purchase products or EVER take my dog here again.

Travel Bug

2 years ago

I had a great experience shopping for my new pond. The gentleman in the aquarium section was friendly and a great help in making suggestions. I highly recommend supporting this established community location.

Kameron Salas

2 years ago

Bought a ball python from them, ended up dying few days later, they selling sick animals, I wouldn’t even give them a star if it was an option, I got one from petsmart and they are way better

Henry Medina

2 years ago

Very friendly staff. Always eager to help and very informative with every product you ask about.

Tim Muvihill

2 years ago

Have a good stock of pet supplies, remember to either purchase online or take the online pricing page with you for a price match, otherwise you will pay a higher price.

Devette Garza

2 years ago

Store is neat and organized. Pick up option makes shopping a breeze.


2 years ago

Capable Personnel who can handle stressed K9's and able to delicately deliver on customers expectations without feeling you are an Alien! Good Work!

Reinaldo Rodriguez

2 years ago

Organized, Smiling Faces, and Fast Checkout

Ty Birdine

2 years ago

Horrible experience. They rushed on my dog and basically told me they were going to. I scheduled her appointment for 4:15 online and they said since the close at 6 they had to rush. If that's the case you all need to update your website or call the customer to give them an option to reschedule. Since they were in a rush they decided to shave my dogs hair near bald and also cut her ear in the process. Her ear is bleeding. They did not tell me they cut her ear nor did they go over the pricing before proceeding to groom her and I ended up paying 85$ for this horrible service. My dog is not acting like herself and I will never return to this location.

Frank Hettlinger

2 years ago

Great location! Employees here are super helpful and everything I needed was in stock.

Catherine Pfaff

2 years ago

Always have what I need and prices are great

MariaTeresa Bermea

2 years ago

I don't think is a good store

Deborah Alba

2 years ago

My order was pulled and ready in less than an hours. I just had to run in and pick it up. Quick and easy service.

Charles Watts

2 years ago

It has everything! Good staff! Great parking. Plenty of other stores in common.

Sara Overal

2 years ago

Love this store! You always have what we need, in stock. The store is always clean, smells nice, and Heather is always the cashier that day. She is Always an Outstanding Associate: Personable, Friendly, Helpful, and Kind. Thanks! 10/10 store.

Alex Korenblyum

2 years ago

I got just one word for my experience at the petco grooming service AWFUL. When I first arrived to drop my dog off, the girl who helped me was rude, she acted like I was bothering her, and she was doing me a favor by helping me. she didn't go through the services that were being provided, my bill came to $101.00, I'm not complaining about the bill but for $100, I would have liked to know what they were doing, apparently they tried to cut my dogs nails, and ended up cutting him really bad, he was bleeding all night, if I new they were going to cut his nail I would told them not to. I mean they should have been able to tell his nail were short enough, no sense by the groomer . They didn't even seem sorry that they cut him, acted like it was no big deal.Dont bring your pets here this location doesn't seem to care about the pets or customer service just to run your bill up. Worest Groomers in Plano

Ava Blakely

2 years ago

betas are in tiny containers. I understand that this is very common and a regular practice at big corporation chain pet stores, but its like you guys don't even care. Those are actual living creatures that are forced into tiny containers for most of their lives. I also understand that it is just until you get them to their forever home, but most of those die before they make it there. This also contributes to the idea that betas can live in tiny containers and bowls and have a full and happy life. its sad and makes me sick just thinking about it. I know that this isn't just this one store and every Petco does this, but that still doesn't justify it.

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Petco, Texas, Plano

801F West 15th St

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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