Pearland Barkway Pearland, Texas

Unfortunately they are not like before at all!! Not sure it is the new owner or a new management! After 3 years being their customer, now i am disappointed!

I was taking my dog Mandy for about a year for grooming, they were doing a great job. I don’t know if they changed groomers or management but they shaved my poor Mandy nipple this last grooming and the one before that they took of her skin tag on her back. I called back and they took my info said manager would call me back they never called me back. And they always had trouble finding her in the system to schedule ????☹️

We have used Barkway in Pearland several times for a few days to two weeks and more and always had a great experience. King, my Pittbull mix is treated with love and care, beyond what could be expected. The employees and management operate a safe clean environment and fair pricing keeps us coming back. I highly recommend them.

If I could give zero starts I would. I used to take my older small dogs, 12 and 13 years old respectively on a semi regular basis. The dogs didn’t enjoy the groomer so I would wait months in between sessions to lessen the stress for them. With that came additional charges for some matted hair and tips which I was ok with, But one day they kept my schnauzer all day, call us to pick her and tell us that they did not cut her hair because she would not stop moving around, and still charged us for after not cutting her hair. Once she was home, we called to clarify the situation and whoever spoke to us told us that we needed to find another groomers because they didn’t have time to deal with my dog because they were trying to complete appointments as fast as possible and didn’t have time deal with her moving around. Afterwards I was hesitant to take her to a groomers at all until today I took her to Best Friends on Hughes. I explained the situation that she was skittish and old but they still took her and did an amazing job. They did say she was a little difficult because she didn’t like being messed with but they still did it and did a great job at it, unlike Pearland Barkway. I understand that they are a business and need to go through multiple digs at an effective rate, but that’s why they schedule appointments, and should allow for dealing with these type of situations. If there was additional charges due to her behavior I would understand, to offer some calming solutions, or at the very least call me right away to get her out of a stressful environment immediately, but to hold my dog all day just to not do any grooming and still charge me is just wrong. This wasn’t the first time I took her here, we had been going occasionally for years and never had this issue, but I guess that day they were tired of her stressed out and handled the situation how they wanted. Never will be using these services and figured worth mentioning for anyone that has small, older and/or don’t like being messed with.

Unfortunately big changes from my last visit. If I could give them a -0 star I would. Took our 2 boys to Pearland Barkway on Nov 23 for a simple bath and de-shed. As soon as I walked in, I noticed the empty shelves (this should have been a sign for me to leave). They have gone up in prices but service has gone waaay down. I paid $174 + tip. I picked them up and placed them into the car. On the way home, I noticed they didn't smell clean, my large boy was shedding terribly, and the areas around his eyes weren't cleaned well. Our boys are inside dogs and my wife immediately said, "They don't smell like they have been cleaned". We have never experienced this poor grooming before. I gave Pearland Barkway a call and shared my concerns. They offered a "do over" and to spray some cologne on them but couldn't get me back in until the following Friday. I didn't feel comfortable bringing them back and it had only been one day after picking them up. Plus, grooming should get it right the first time there; are no "do overs". This was the worst! We will never be returning to Pearland Barkway and I strongly recommend not to trust your pets with these folks. Lastly, the time before this one my wife picked the dogs up and one of them was extremely red-eyed and skittish. He's been groomed by many many professionals and this had never occurred before. The young staff was dismissive and the groomer gave her some ridiculous explanation about the dog being nervous. They also charged her a ridiculous amount for some dog treats that she didn't ask for nor receive. My wife as a result was nervous about the dogs returning to Pearland Barkway. I should've listened to her and not given them a second chance. They will never get another with our 2 boys.

The stff members are so nice and helpful.

Everyone here is very friendly, the groomers there are amazing

Took my yorkie for a 2 day visit and she is a diabetic. I was very concerned about someone giving her shots as needed and the staff did a great job. Will use them again.

They made our handsome boy look so good and smell great! Kona got a bath and a new tie for Spooky season????

Animal lovers yes, my 1st time to take my dog for nail clipping and as I walked in they treated me like I've been going their for years and my dog loved it too.

I love this place and the staff

Pearland Barkway currently has a new owner and unfortunately we are parting ways. In the past 5 years we have never experienced such unprofessional management. Our last visit with Pearland Barkway my husband picked up our dogs once they were ready and when they arrived home I noticed we were overcharged and our dogs were not up to standards. I called to learn that there was a new management and prices had gone up, but this was never discussed when we made our regular appointment. I left a message for Nathan , the new manager, to get back to me so that we could discuss and was told that the situation would be rectified. In three weeks time I had left a total of two messages for Nathan, who always seemed to be out.I was finally able to speak to Nathan who told me he had left me a message and could screenshot the phone call from his cell phone if I would like proof. First, I thought that was quite over-the-top but nonetheless I discussed my concerns on the dogs last grooming, on staff never discussing the price changes before booking or during checkout. He actually blamed staff for not being trained properly and continued to say that only a few staff members he kept and the others were gone because the place was a mess. He also blamed our groomer of 3 years for failing on the last haircut. The best, he said for the past 5 yrs my dogs were not having their teeth or ears cleaned, but they indeed were. Of course my response was , no sir these are my dogs I’m sure of it, he said “ Um no you are mistaken, I have their records and it’s not checked off maybe the last owner was not being truthful with you.” He offered to refund me what I was overcharged, but he made it a point to say if I needed to part ways that he would understand because some people just can't afford the extra fees. Yes, he said that. I asked to speak with the owner because I honestly felt that his level of unprofessionalism needed be brought to their attention , and I said " go ahead and forward me that screenshot of when you returned my phone call please." Needless to say he has not sent me the owners name or phone number nor has he sent the screenshot. Instead he sent me a text asking for my email. This morning I received an email from Nathan Hernandez that stated we are parting ways. I have asked for my refund and I would like the owners information, please help send that over to me, They deserve to know who is representing this business as their manager.

Don't schedule your dog for a grooming appointment expecting for them to return your dog in a timely manner. I dropped my dog off at 10:30. I was told he would be ready by 12:30, perhaps a little earlier or later. When I called at 1:30 I was told that he hadn't yet been groomed because there was another dog in front of him to be taken care of first. So what's the point of scheduling an appointment? Based on the amount of hours it took for them just to give my dog a bath and the fact there was another dog needing to be groomed first meant I would be not be receiving my dog back until 5 or 6 p.m. Never again.

They do a great job of taking care of my pooch when I travel. Good grooming as well.

Oso went in scruffy and came out looking absolutely handsome! The staff are totally friendly and I felt ar ease learning him.

Love this place. I feel at ease leaving my pups here for their grooming. They are able to answer all my questions prior to drop off, they will also go over and take notes of exactly what you want done to your pets.

I’ve been taking my pup here every month for the past 6 months to get a bath & trim. They do a good job and do well at communicating when things will take longer than expected.

Not bad at Takumi sushi

Dropped our dog off at 12:30 and didn’t get her back until 7. This is the third time we’ve taken her and it’s taken almost 7 hours. Plus, we asked for her hair to be cut and (possibly because they were so far behind) she was returned with only a bath and a brushing. Based on other reviews, this seems to be a consistent issue. We won’t be back.

We have used them for many years. It's nice how much they care for the dogs. That being said, the hours are somewhat inconvenient (they are "open" but you can't pick up or drop off). For the cost, I'd expect more flexibility. In addition it takes SO LONG to drop your dogs off. Despite making a phone reservation with all the details, and that the dogs have stayed there before, they ask you all the same questions (how many days, how much food, bath etc) and write down all of what you already said in your reservation. Why isn't it already written down or in a computer? For many people about to leave for a trip they will not anticipate taking 20 minutes to drop off a pet.

Friendly, helpful. Lots of parking.

Great grooming experience! The groomer came out to go over what I wanted and what she recommended for my cavapoo. I didn’t love that they have to take them to the back for grooming and you are not able to see them but they made me feel comfortable. They also contacted me to inform me that because it was my fue babies first cut they would not push it when it came to cutting too much and that they would give him breaks to not traumatize him. I really loved that. Overall a great groomer and fairly priced.

i love taking my dog here! taylor always takes the best care of my fur baby!!

Awesome customer service and great grooming services!

My 15 year old yorkie is very hard to handle in his old age. We had to sedate him a little. Pearland Barkway did a fantastic job on his hair. He looks like a new dog! Looks at least 10 years younger. So happy with his cut. Staff was friendly. This place was busy too. Will go again.

Amazing facility .....always willing to accommodate last minute. Take my labradoodle there for grooming and they always doing amazing job! Highly recommended

Great staff. My dog loves it there

We have a very large dog which limits where we can bring him, but Barkway has been absolutely great with him from grooming to boarding. He isnt easy to handle and they do it and do it well. Highly recommended. They also have a nice selection of dog food and treats.

Every employee is very friendly and great with the animals! Our dog goes to their daycare twice per week and she loves it!

Excellent service. When we picked up Luna and Sky they were very happy. And they smelled so good