Heavenly Paws Of Texas New Braunfels, Texas

179 reviews

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Reviews: Heavenly Paws Of Texas (New Braunfels)

All reviews (179)

Yelp (14)

Google (165)

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Phillip Wells

2 years ago

Like so many people, I had the opportunity to work with Heavenly Paws (New Braunfels, TX) under difficult circumstances. Our dog had passed away. When we spoke to our local veterinarian about our options, they had only the very finest …

Angela Quintanilla

2 years ago

The staff was very considerate and helpful during the unexpected loss of my dog. They took care of everything so I didn’t have to worry and the urn I got from them is beautiful.

Erin Gillespie

2 years ago

The staff at Heavenly Paws treated us like family when our beloved boy crossed, and created such a loving, comfortable atmosphere for my kiddos in a very sad time. 20/10 would recommend, they are absolutely wonderful.

The Joker

2 years ago

I lost my little dog of 14 years on 12.21. Heavenly Paws did such a beautiful job at handling my best friend and getting him back safely to me. The paw print is something I am going to have turned into a tattoo. I do recommend if Heavenly Paws is being used by your vet to ask for the ink print as well. I unfortunately wasn't given that option at my dogs vet hospital location but it is something that can be requested. I will never forget this and am so glad yall were there. Thank you

Scott Matjeka

2 years ago

We unexpectedly lost our 15-year-old yorkie-poo Roxie, and I wanted to ensure that she was cared for properly in preparation to be returned to us. I had experience with another company, but after management changes and less than stellar reviews, I was hesitant and searched for a company I could be confident would treat Roxie properly. When I contacted Heavenly Paws, I requested to be present when they prepared her, and Lynette and her friendly staff were very accommodating to me and my schedule. When I arrived they were waiting and welcomed me warmly, then visited with me to learn more about Roxie and how I would like to honor her memory. Throughout the experience they were incredibly sympathetic and respectful, and I was able to learn and appreciate more about Lynette's passion for her work and helping people navigate the awful experience of losing their loved ones. Once we made selections for an urn and other special memorials (again, to which they were very accommodating to my requests), they brought me back to where they had Roxie prepared so that I could watch them obtain a paw and nose ink print, clay paw impression, and fur clipping. Throughout this process they were gentle and incredibly respectful with how they handled her and talked me through everything they were doing. Once complete, they allowed me some alone time with her to say my final goodbyes, which in retrospect was very appreciated and healing for me. Once finished, they prepared her to be placed into the individual vault for the cremation to be completed. The entire process took only a few hours, and I was very reassured knowing that I would receive my pet and only my pet when all was completed. I received a beautiful paw impression, framed paw and nose ink prints with plaques, a custom urn, and other memorials I had requested on time and as promised. The entire experience could not have been better, and I truly appreciate Lynette's honesty, kindness, and dedication to her work. It's very comforting knowing her and her staff will take care of my beloved pets properly when the time comes to honor their memories. I would absolutely recommend Heavenly Paws of Texas to take care of yours.

J Martinez

2 years ago

My retired K-9 partner Kimy passed away last week. Losing Kimy was so devastating but Heavenly Paws treated my family and I with incredible kindness and empathy for our loss. All the staff showed such honor and respect. The entire process was fully explained and all communication was top notch. Heavenly Paws is always willing to answer and encouraged any questions we might have. When we went to pick up Kimy we were provided such a beautiful wooden urn with engravings on the urn and it also included clippings of her hair. We also received her ink paw and nose print and claypaw print with a stone of our choice. The staff was so kind to answer any questions we had about the cremation process and even took the time to give us a tour of the facilities and explained to us how the entire processed worked. My family and I are so thankful for their kindness, generosity and honor that Lynette and the entire staff of Heavenly Paws gave to Kimy and the amazing service Heavenly Paws provides to the working K-9’s at the end of their journey in our community and the surrounding areas. Thank you, again! Hunde Aus Laufen. Honor first.

Ashley Bell

2 years ago

Thank you so much for treating my cat with so much respect. I had him for 13 years and he meant so much to me. I’ve had previous pets whose remains were done very cheaply so to have such a nice set was a relief. It meant so much that you added the fur. I lost him very suddenly and had no time to save anything like that. All I could find in my home afterwards was loose strands that didn’t blend well. You really captured what he looked like without a photo. I will be using your services again. (Hopefully not anytime soon)

Claudia Cruz

2 years ago

We lost our baby and even though it was such a horrible day knowing they were going to take care of him with love meant a lot. They were so professional and communicated at each step of the process.

Faith Castellanos

2 years ago

When one of our family dogs passed, they made sure all of us grown kids got keepsakes to remember him by. I am so glad I have a beautiful pawprint impression in a frame from the first dog I had as a puppy.

Linda Cordova

2 years ago

Thank you to Lynette and all of her staff for always going above and beyond with our babies. We wouldn't ever trust anyone else with our pets, we have moved 5 hours from New Braunfels and no matter the distance she is the only person we will trust with our babies ❤ Thank you from the bottom of our hearts for taking care of our Joey. Lots of love Linda and Diane Cordova and all of our fur babies

Yvonne Gonzales

2 years ago

We recently lost our beloved dog unexpectedly and we were in complete shock and completely broken hearted. Heavenly Paws was referred to us by the ER Hospital. From the first phone call we knew this was were we needed to take him. Lynette and her beautiful staff met us at the door and did EVERYTHING they could to make us comfortable during such a horrible situation. The respect and dignity they showed our Boomer was so comforting that leaving him we knew they would take great care of him. They made sure our daughters would always have a very special momento of Boomer to keep with them always. Words can never say Thank you enough to them for helping us during this time. I am so glad there is place like yours that loves and takes care of families they way you all do. God bless you all always ❤️

Anthony Martinez

2 years ago

Heavenly Paws of Texas went beyond my expectations. Lynette and her staff were a Godsend during the most difficult time of my life. Unfortunately, I realized I would need to find a pet crematorium after given a poor prognosis for my forever dog. I did a quick Google search and made a phone call. Lynette was so compassionate and understood what I was going thru. I opted for the private cremation and planned to be present during the process. The hardest part of my dog’s life transition was trying to find treatment during COVID times. I was struggling to find oncologists and clinics that would see him due to staff shortage and strict COVID protocols. I felt so helpless. Heavenly Paws of Texas restored my faith in humanity. They understood that my Gizmo wasn’t just “another dog”. Lynette and her staff at Heavenly Paws of Texas gave me the ultimate gift. I will always cherish and remember what they gave me that Wednesday morning. I will always remember that day until I’m reunited again with my Gizmo.

Jorge Perez

2 years ago

My 6 1/2 year old Great Dane passed the rainbow bridge on October 1st and was devastated whenever I had to make the hardest decision I have ever made in my life. He was diagnosed with a tumor in his adrenal gland which was inoperable and had no other choice. Heavenly Paws gave me the ease of mind that my puppy would come back to me and he did. They are extremely friendly, considerate, and kind whenever you speak to them and they returned my boy to me in a timely manner. I would definitely recommend their services to a pet parent that is in need of them.

Maggie Ramirez

2 years ago

My husband's k9 retired agent Kazan was sent to doggie heaven by this awesome place with the utmost respect and honor for which he represented his life. He will be missed by all who knew him. My thanks to Ms Lynette and crew you all were awesome thanks Honor First

Mike Ramirez

2 years ago

I recently had to give my retired Border Patrol K9 “Kazan” a send off, which hurt immensely, due to the fact of how much time we spent together, working and training. Heavenly Paws of New Braunfels were tremendously sympathetic and caring in this endeavor. Lynette and her staff are great, caring people, and am so, so glad I made this trip to see them. My partner, who served with me is in “doggie heaven” with the greatest of ease…..I can’t thank them enough……..Honor First!!!!!!

Patti and Lee

2 years ago

On September 24, 2021 we lost our beloved Cheerio. He was always by our side. Lynette and Heavenly Paws of Texas Pet Cremations was by our side through the whole process of losing our Cheerio. They are the most compassionate, loving, and caring organization. I highly recommend them as they have gone above and beyond to take care of our Cheerio until he was returned to us in a memorial tribute. Their services to preserve our dog Cheerio's remains was priceless and they are truly a one of a kind organization second to none.

Stephanie G

2 years ago

We privately cremated our baby girl bella. They did amazing the paw print and I cried when I saw her fur in her beautiful yearn. I didn’t think we would get any fur.thank you!

Chris Lestingi

2 years ago

I lost the best dog I have ever had, he was my buddy and I loved him very much. Heavenly Paws honored my boy Jack in a kind and respectful way and presented me with a beautiful cast of his paw print. They had an engraved wooden box for his urn and were polite in explaining the process of how Jack was memorialized. Thank you very much for helping me and my family remember our buddy.

jgarza85

2 years ago

Love the fact that my dogs paw print was placed in a frame with his name and also that they saved some of his fur for me without asking. Than you so much for taking care of my snoopy

Sean Dawson

2 years ago

I will admit. I did call someone before these guys. Something about big and small paws or something. They made me cry even harder. I had my best friend in the world die. Yes. A fur baby. She meant everything to me. We were together for 16 years. The staff at heavenly paws seemed to understand this. From the get go I was treated like they got it. They understood what I was going through. I HIGHLY recommend this facility and want to thank them from the bottom of my heart. It’s hard. But the way they treated me and the level of service I received deserve this post.

Barbara Wright

2 years ago

My Tigger was taken directly from the veterinary hospital by Heavenly Paws of Texas Pet Cremations and returned to me in about a week. They guarantee that the pet has been cremated with no contamination from another animal. Also, along with the cremains, they included some of his fur as well as a framed imprint of his paw, both of which are such a thoughtful touch. (The paw print made me cry.) The previous Pet Cremation service i used just returned a nice carved box that couldn't be opened and had a plate on the box with the pets' name and dates of birth and death.

Jonathan Lightfoot

2 years ago

I have to tell you...I cannot tell you how hard it is to lose your pet...son or daughter...They are our children as well! Heavenly Paws did a fantastic service for us...I received my Male Husky's ashes, my 4 legged son yesterday. It came in a great little wooden box and a framed paw print. I opened the box and there was a satchel that read about meeting again at the Rainbow Bridge. A coworker the day after we lost our boy, gave us a story about one day meeting again over the Rainbow bridge.. It was very surprising to see that on the satchel saying the same thing...It was my Husky, my guardian angel reaching out to us again...He will be missed so much..I thank Heavenly Paws a great deal.

Stephanie Esquivel

2 years ago

Heavenly Paws made an extremely rough time, easier to navigate. They picked up Scrappy from the animal hospital and returned his ashes there, so I didn’t have to travel to retrieve them. They texted me updates every step of the way… and the little clay paw print they gave us is precious. Thank you for helping me through this ❤️

Mike H

2 years ago

First time I lost a pet and wasn't sure what to do. Contacted Heavenly Paws and spoke with Lynette. Instantly I knew she cared and felt my loss when she assisted me thru all stages of the process from picking up my beloved Sasha to the beautiful mementos received with the ashes. I knew my dog was in the best hands and the installed tracking tag was comforting. I will definitely contact them the next time the unfortunate event occurs with another loss of a loved family pet.

Elizabeth Velez

2 years ago

Heavenly Paws is the perfect company for a sad time in anyone’s life. They make the passing of one’s beloved creature so sweet and dear. I’ve had multiple dogs preserved with Heavenly Paws, and am so thankful for the ease of the process and the care they take. From the simple box holding the ashes to the clay imprint, showing the shadow of one of God’s most loving beings on earth. A beautiful reminder that he/she is still with us.

Patricia C

2 years ago

My baby girl passed last Saturday. I was devastated. When I went to Heavenly Paws, I was immediately met by Lynette and a gentleman they were very compassionate. Lynette immediately and thoroughly went thru the process of how my baby would be handled during the process and how she would be tracked to ensure she would be returned to me. I was very impressed with how transparent Lynette is about the entire operation. I was offered the opportunity to be part of the process, but declined. When my baby girl was ready for pick up I was given a beautiful red Cherry box with her ashes and a beautiful paw print and a poem as well as educational material. Again, Lynette went out of her way to ensure I was satisfied with the final products. Lynette was very compassionate and made a painful experience better. Thanks to all the staff at Heavenly Paws. I highly recommend Heavenly Paws for anyone that needs this service. Pat C

Tracy Cann

2 years ago

Wonderful compassionate service and very reasonable in price. Thank you for being there for us again.

Meghan Martinez

2 years ago

Heavenly Paws is literally like heaven on Earth. Lynette and her crew are heaven sent for sure. Lynette explained everything so clear and how the process works. I am beyond blessed to have found this company. My son who has special unfortunately lost his therapy dog today. Heavenly Paws was quick to answer and give us a peice of mind when it comes to making a memorial for her. I know our Fiona Belle is in wonderful hands. Lynette I want y'all to know that y'all will always have a place in our hearts and you all made us feel like we were part of y'all's family. Thank you for everything. You all mean a lot to our family. I don't know what we would of done if it wasn't for you. Our Justin is also ready to see our paw prints. From the bottoms of our heart thank you. -The Martinez Family.

Dwayne Marroquin

2 years ago

Brownie was the best dog you could ever have and we know Heavenly Paws took great care of him.

Barbara Lawrence

2 years ago

My beautiful Pearl Girl passed away due to complications from a broken tooth which revealed other issues. It was a tragic and very unexpected loss. I’m devastated and utterly heart broken. My girl’s cremation was scheduled through Oso Creek emergency room. They only took a couple of days to get her back to me. They made a beautiful paw print with a pink jewel inside a lovely frame. They sent her back to me in a very well made wooden box with her cremation number. Her ashes are in a beautiful blue velvet bag with a heart touching saying embroidered on it in silver. It says “until we meet again at the rainbow bridge” and needless to say it made me start crying all over again. They have her name engraved on a golden plate attached to the top of the wooden box. The entire package is very well done. Their work is of the highest quality. I’m very thankful that they handled my pet with respect and returned her to me in a timely manner. I’m very heartbroken but it will get easier for me. Thank you.

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Heavenly Paws Of Texas, Texas, New Braunfels

1397 Wald Rd

Business Hours

Monday

8 AM - 4 PM

Tuesday

8 AM - 4 PM

Wednesday

8 AM - 4 PM

Thursday

8 AM - 4 PM

Friday

8 AM - 4 PM

Saturday

Closed

Sunday

Closed

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